•Conflict

Management

Reporter
•Table of
Contents
CONTENTS
01. 03. 05.
Understanding Techniques for The Role of
Conflict Conflict Resolution Communication in
Conflict Management

02. 04. 06.

Types of Conflict Conflict Resolution Case Studies in
Strategies Conflict Management
•01
•Understanding
Conflict
Definition of Conflict

Importance of
01 What is Conflict? 02 Understanding Conflict
03 Types of Conflict

Conflict is a disagreement or clash Comprehending conflict is crucial for Conflicts may be categorized into
between individuals or groups, arising resolving issues constructively. It allows various types, including interpersonal
from differences in opinions, values, or individuals and organizations to identify (between individuals), intrapersonal
interests. It can manifest in various the root causes of disagreements, (within an individual), and
forms, including verbal disputes and improve communication, and foster organizational (within or between
non-verbal tensions. Understanding its healthier relationships, ultimately organizations). Each type has unique
nature helps in addressing disputes enhancing teamwork and collaboration. characteristics and requires tailored
effectively. approaches for resolution.
The Nature of Conflict

Effects of Conflict

The effects of conflict can be both positive and

Causes of Conflict
negative. While unresolved conflicts may lead to
dysfunction and decreased morale, well-managed
Causes of conflict can vary widely and
conflict can enhance problem-solving skills and lead to
may include poor communication,
innovative outcomes.
differing values, competition for
resources, and personality clashes.
Identifying these causes is essential for Conflict Dynamics
effective conflict management and
Conflict dynamics refer to how conflicts evolve over
prevention.
time. Understanding these dynamics, including
escalation and resolution phases, can help stakeholders
anticipate outcomes and implement effective
management strategies.
•02
•Types of Conflict
Interpersonal Conflict

01 02

Definition and Examples Causes of Interpersonal

Conflict
Interpersonal conflict arises from Causes of interpersonal conflict
disagreements between may include misunderstandings,
individuals, often influenced by jealousy, competition, and
personal values, perceptions, or differing communication styles.
relationships. Common examples Awareness of these triggers can
include disputes between facilitate better relationships and
colleagues, friends, or family conflict resolution efforts.
members.
Intrapersonal Conflict

Definition and Causes of

Examples Intrapersonal
Intrapersonal conflict Conflict
This type of conflict can
occurs within an individual, stem from stress, decision-
often involving internal making dilemmas, or
struggles between values, conflicting goals.
desires, or beliefs. Recognizing these internal
Examples include feeling conflicts is vital for
torn between professional personal growth and
ambition and personal emotional well-being.
Organizational Conflict

Causes of Organizational
Definition and Examples Conflict

Organizational conflict arises Common causes encompass

within a workplace setting, often unclear roles, misaligned goals,
due to competition for limited and inadequate communication
resources, differing objectives, or channels. Addressing these issues
miscommunication among proactively can lead to more
departments. Examples include harmonious workplace
project disagreements or relationships.
departmental rivalries.
•03
•Techniques for
Conflict Resolution
Negotiation

Benefits of Effective Negotiation

01
Effective negotiation can lead to win-win solutions, strengthen
relationships, and empower individuals to contribute to decision-
making processes. It promotes understanding and reduces the
likelihood of future conflicts.
Definition of Negotiation
02
Negotiation is a process where two or more parties
engage in dialogue to find a mutually agreeable
solution to their conflict. It requires negotiation skills,
patience, and a willingness to collaborate.
Steps in Negotiation
03
Key steps in negotiation include preparation,
discussion, clarification of goals, bargaining, and
closing the agreement. Following these steps
systematically increases the likelihood of reaching a
satisfactory resolution.
Mediation

Definition of Mediation
01
Mediation is a facilitated
negotiation process where a
neutral third party, the mediator,
helps the conflicting parties
02 Mediation Process

communicate, clarify their needs,

The mediation process typically
and find a resolution amicably.
involves an introductory phase,
Role of a Mediator
03 followed by the discussion of
issues, exploring solutions, and
A mediator's role involves guiding
working towards an agreement.
discussions, ensuring all voices are
Each phase ensures clarity and
heard, and helping parties explore
engagement from all parties
mutually beneficial solutions
involved.
without imposing judgments or
solutions themselves.
•04
•Conflict Resolution
Strategies
Collaborating

Definition and Importance When to Collaborate

Collaborating is a conflict resolution Collaboration is most suitable when the

strategy where both parties work parties involved have a shared goal and
together to achieve a win-win outcome. the relationship is important. It is
This approach builds trust and fosters a effective in situations requiring
cooperative spirit, essential for innovative solutions and when both
effective teamwork. parties are open to dialogue.
Compromising

Definition and When to

Importance Compromise
Compromising involves Compromise is best used
both parties making when time is limited,
concessions to reach a issues are of moderate
solution. While not always importance, or when
ideal, it is important for parties seek to preserve
maintaining relationships harmony. It enables
and moving forward when resolution without
a complete agreement is extensive conflict
Avoiding

Definition and
Consequences When to Avoid Conflict

Avoiding conflict means Avoid avoidance when the issue is

deliberately steering clear of trivial, emotions are running high,
discussions or confrontations. or when the environment is
While it can reduce immediate inappropriate for discussion. It
tension, avoidance may lead to can sometimes be strategic,
unresolved issues and can providing needed time to gather
exacerbate feelings of resentment thoughts before addressing the
over time. conflict.
•05
•The Role of Communication
in Conflict Management
Effective Communication Skills

Active Listening Assertiveness Empathy

01 02 03

Active listening is a Assertiveness involves Empathy is the ability to

communication skill where expressing one's thoughts, understand and share the
one fully concentrates, feelings, and needs openly feelings of another. By
understands, and responds and honestly while respecting practicing empathy,
thoughtfully to the speaker. It others. This skill is crucial in individuals can build stronger
aids in minimizing conflict situations as it fosters connections, facilitating better
misunderstandings and direct communication and understanding and resolution
demonstrates respect for the clarity. during conflicts.
other person's perspective.
Barriers to Communication

01 02

Common Barriers Overcoming Barriers

Common barriers to effective Overcoming communication

communication include poor barriers may involve developing
listening skills, preconceived active listening skills,
notions, emotional reactions, and encouraging open dialogue,
environmental distractions. minimizing distractions, and
Recognizing these barriers can practicing empathy. These
enhance communication strategies create a more
effectiveness. conducive atmosphere for
resolving conflicts.
•06
•Case Studies in
Conflict Management
Successful Conflict Resolution Examples

Real-Life Case Study Real-Life Case Study

1 2
In a corporate setting, two A family dispute regarding
departments clashed over financial responsibilities
resource allocation. escalated until they
Through collaborative sought mediation. By
meetings and mediation, openly discussing their
both teams identified concerns and listening to
mutual goals, leading to each other, they reached a
an integrated approach fair agreement,
Learning from Failed Conflict Resolution

Lessons from a Case Study Key Takeaways

In a previous workplace conflict, Failed conflict resolutions

ignoring underlying issues highlight the significance of active
resulted in escalated tensions and listening, understanding different
a toxic environment. Key lessons perspectives, and the potential
include the importance of long-term impacts of unresolved
addressing issues promptly and conflicts. These insights help in
fostering open communication. developing better conflict
management strategies.
Thank you for watching!
Reporter