KAAF UNIVERSITY COLLEGE

DEPARTMENT OF NURSING AND MIDWIFERY

THERAPEAUTIC COMMUNICATION
(ASSIGNMENT)
LEVEL 200 (SANDWICH)
NAME AND INDEX NUMBERS OF PARTICIPANTS
KANGAH BOADI GODFRED 43349623
HAFIZA AKUMANYI 43341723
BAMFO ABIGAIL 43321023
LAWRENCIA MINNA AGYEMAN 43332623
EUNICE KOOMSON 43331823
PRISCILLA ASANTE 43349323
ABIGAIL KAFUI OKRAH 43335523
ABUJURO PATIENCE 44310923
BENEDICTA EDUABAAH 43349523
SARPONG PHILEMON YEBOAH 43348523
GRACE MARIAN KOOMSON 43347423
EUGENE NYARKO 43314223
DIANA BAAH 43326723
ISAAC AGYEMAN 43328823
BACHINO SUSANA 43343723
FREDERICK ASMAH 43320823
AGNES OSEI 43320121
AKABUTU STEPHEN DODZI 43338823
At the end of this presentation, students will be able to
understand
• Communication
• Components of communication
• Types of communication
• Barriers of communication
• Importance of communication
• Effective communication
COMMUNICATION
• Communication is the process of sharing information, ideas
thoughts and feelings between individuals or groups
• It involves a sender transmitting a message through a
medium to a receiver, who then interprets and provide
feedback
• It is a fundamental aspect of human interaction and can take
various forms, including verbal, non-verbal, written and digital
methods
COMPONENTS/KEY ELIMENTS OF COMMUNICATION
• Sender:
The person or entity initiating the message. The sender is responsible for
encoding the message in a way that can be understood by the receiver.
• Message:
The content or information being communicated. This can be in the form of
words, images, gestures or other signals.
• Medium:
The channel through which the message is being transmitted. This can
include spoken language, written text, electronic media, body language and
more
• Receiver:
The person or entity for whom the message is intended. The receiver is
responsible for decoding and interpreting the message
• Feedback:
The response or reaction of the receiver to the message. Feedback helps
the sender to know whether the
• TYPES OF COMMUNICATION
There are two main types of communication; that is the verbal and non-verbal
communication.
• VERBAL COMMUNICATION
The use of spoken or written language to convey messages. This include face-
to-face conversations, phone calls, emails, and written documents.
This also include letters, reports, memos, articles and social media posts.
Effective verbal communication can reveal a patients cognitive thoughts more
than emotions
• NON-VERBAL COMMUNICATION
The use of body language, facial expressions, gestures postures and other
physical behaviors to communicate
This often compliments verbal communication and can convey emotions and
attitude.
It also involves the use of visual elements such as images, charts, graphs, and
videos to convey information. It enhances understanding and retention of
information
• BARRIERS OF COMMUNICATION
Communication barriers are anything that hinders the clear and effective
exchange of information between individuals. They can be physical,
psychological, cultural or linguistic.
• Physical barriers:
Noise:
loud noise, disturbance or a noisy environment can make it difficult to hear
or focus on the message. Example, trying to have a conversation in a crowded
area
Distance:
Being physically far apart can make communication very challenging,
especially when visual cues are important. Example, a video call with poor
internet connection
Physical impairment:
Hearing loose, visual impairment or speech difficulty can create obstacles to
clear communication. Example, trying to communicate with someone who is deaf
without using sign language
• Psychological barriers
Stress: high level of stress can cloud judgement and make it
difficult to focus on the message.
Example. Trying to have a productive conversation with
someone who is very anxious
Emotions: strong emotions like anger or sadness can affect
communication. Example, trying to resolve a conflict
when someone is very angry or not listening
Lack of confidence: feeling insecure or shy can make it
difficult to express oneself clearly Example. Hesitation to
ask questions during a presentation because of the fear of
sounding foolish.
• Cultural barriers
 Different values and belief: cultural difference can make
communication styles, norms and values can lead to
misunderstandings. Example, directness of
communication in same culture vs indirectness in others
 Language barriers: lack of fluency in a shared language
can be a significant barrier. Example, having a
conversation with someone who speaks a different
language without translator
• Other barriers
Technical jargons: using specialized terms or technical
language that the receiver doesn’t understand.
Example, a doctor using medical terminologies with a
patient who doesn’t have a medical background.
Lack of attention: being distracted or not paying attention to
the message, example looking at your phone during a
conversation
Poor listening skill: not actively listening to the speaker
example, interrupting someone before they’re finished talking
 IMPORTANCE OF COMMUNICATION
Communication is essential to various aspects of life,
including personal and professional relationship, education,
business and healthcare
Patient care: effective communication is crucial in the
nursing field to ensure proper patient care, nurses need to
communicate with patients to understand their symptoms,
concerns and medical history accurately
Patient Education: nurses play a vital role in educating
patient about their conditions, treatment and medication.
Clear communication helps patients understand and adhere
to their care plan, leading to better health outcome
Team collaboration: nurses work closely to their healthcare
professionals, and clear communication is essential for effective
treatment, this include shearing information, coordinating care
plan and ensuring smooth transition between shifts
Empathy and support: Good communication allows nurses to
build support with patient, show empathy and provide emotional
support. Patient feel more comfortable sharing their concerns with
empathetic nurses who communicate effectively.
Critical thinking: communication skills helps nurses gather
relevant information, analyze situations and make informed
decisions quickly
Professional Development: strong communication skills are
essential for nurses’ professional growth and development. Clear
communication allows nurses to seek
THANK
YOU