COMPUTER :

Employability
Skills.

Topic 1:
COMMUNICATION
SKILLS
 Session 1: Introduction To Communication
• The word `Communication’ comes from the Latin word communicare, meaning `to share’.
• Therefore, communication is the sharing of information between two or more individuals or within a group to
reach a common understanding.

Importance Of Communication.

• Your ability to communicate clearly and share thoughts, feelings and ideas will help you in all your
relationships.
• Inform: You may be required to give facts or information to someone. Eg, communicating the timetable of an
exam to a friend.
• Influence: You may be required to influence or change someone in an indirect but usually important way. Eg,
negotiating with a shopkeeper to reduce the price.
• Communication process: Where are you going? (asking for information) I am going home.(giving information)
(receives information)
• Express feelings: Talking about your feelings is a healthy way to express them. Eg, sharing your excitement
about doing well in your exams.
 Elements of Communication
• Communication is a two-way exchange of information.
• Speaking and writing to someone are examples of giving information.
• Reading and listening to someone are examples of receiving information.

Perspectives in Communication
• Perspectives are ideas, views or fixed ways of thinking.
• These sometimes affect our communication.
• For example, if you have a fixed idea that your teacher or father is strict, even when
they are being friendly, you may think they are scolding you even though they are
polite. In the same way, others may also have fixed ideas about you, which affect
whatever you say to them.
 Factors affecting perspectives in Communication

Factor How the Factor can become a Barrier

Language Incase of use of incorrect words, unfamiliar language and lack of detail, language can act as a barrier
to communicate what one wishes to convey. Eg, when an Indian who only knows Hindi tries to
communicate with a Chinese person who only knows Mandarin.
Visual perception Visual perception is the brain’s ability to make sense of what we see through our eyes. Eg, completing
partially drawn pictures with visual perception whereas they may be something else.
Past experience Letting our earlier experience stop us from comprehending our communicating clearly. Eg, “This
shopkeeper cheated me last time.”
Prejudice Fixed ideas, such as thinking “No one in my class likes me” may stop a student from communicating
openly in class.
Feelings Our feelings and emotions, such as lack of interest or not trusting the other person affects
communication. Eg, “I am not feeling well, therefore, I don’t want to talk.”
Environment Noise or disturbance in the surroundings may make communication difficult. Eg, talking to a friend in
a function where there is loud music being played by the orchestra.
Personal factors Personal factors include your own feelings, habits and ways of thinking. Eg, fear and low confidence
may make communication difficult.
culture Signs’ which have a different meaning in different cultures, such as showing a thumb may mean ‘good
job’ done for some people but may be insulting to others.
 Effective communication
• Effective communication can happen if we follow the basic principles of professional
communication skills.
• This can be abbreviated as 7 Cs, i.e., Clear, Concise, Concrete, Correct, Coherent,
Complete, Courteous.
Clear Concise Concrete Correct Coherent Complete Courteous

Be clear about Use simple Use exact Use correct Your words Your message Be respectful,
what you want words and say words and spellings, should make should have all friendly and
to say only what is phrases language and sense and the needed honest
needed grammar should be information
related to the
main topic

THE 7Cs.
 Session 2: Verbal Communication
• Verbal communication is the sharing of information by using words. It is what most people use as a
method of communication. It is important because if you do not use the right words, you will cause
confusion and you will not be able to communicate what you want.

Type of verbal Examples

communication
Oral or spoken Face-to-face conversation: When you can see the listener.
communication: Eg, group discussion, talking to someone, etc.
Communication
which involves Talking on a phone: This is for personal and official communication.
talking Phone conversations should begin with a greeting (Hello), talking and listening to each other.
The conversation can then end with a ‘Thank you’ or ‘Bye’.
Classroom teaching, business discussion and public speeches are other examples of oral
communication, where one person talks to many others at once.
Written Writing letters, notes, email, etc.
communication:
Communication SMS (Short Message Service): These can be sent through a phone to a person or a group.
which involves
written or typed Using email to share news, thoughts, documents and files (including photos, videos, music, etc.). It
words. can also be used to send messages to a person or to a group.
Books and newspapers.
 Advantages Of Verbal Communication
• Verbal communication is easy and quick. You can say what you want and get
a quick response.
• It is an easier form of communication when you have to exchange ideas. You
keep changing your communication as per the other person’s reply.
Disadvantages of verbal communication
• The most common disadvantage of verbal communication is the cultural
differences between the sender and receiver of the information.
• Since verbal communication depends on words, sometimes the meanings
become confusing and difficult to understand if the right words are not used.
Public speaking
• Speaking in front of a large group makes most people nervous. You can use
the 3Ps method to get over your fears and become a confident and effective
speaker.
 3Ps of Public speaking
Prepare Think about your topic
Think about what your listeners need to know about the topic
Think about the best way to make your listeners understand your topic
Write what you plan to say

Practice Practice by yourself first, talk in front of a mirror

Talk in front of your family and friends and ask them what they think
Speak clearly, loudly and at the right speed

Perform Take a few deep breathes if you are feeling nervous

Think about what you have prepared and start speaking confidently

Session 3: Non-Verbal Communication

• Non-verbal NON-VERBAL
communication Para-Language
is the message Eye Contact
we send to Expressions
others without
Gestures
using any words.
Posture
Touch
space
Importance of non-verbal communication
• in our day to day communication, it is observed that most of the
communication is done using body movements (face, arms,
movements etc.) and voice control (voice, tone, pauses, etc.)
Non-Verbal Communication Exchanging information without words

Hand movements Raising a hand to greet

(gestures) and body Pointing your finger in anger
language

Expressions Smiling to show happiness

Making a sad face when you are upset

• Non-verbal communication makes our message stronger.

• Using the right gestures and postures helps us to be professional
at work.
 Types of non-verbal communication
Type. What it implies how to make use of non-verbal communication
effectively?
Facial A facial expression shows the • Keep your face relaxed
expression feelings of a person. • Try to match your expression with what you are saying
Posture Postures are positions of the body. • Keep your upper body relaxed and shoulders straight
They show our confidence and • Sit straight, rest hands and feet in relaxed position
feelings • Keep hands by your sides while standing
Gestures or Gestures describe movements of • Avoid pointing at people with your finger
body language parts of the body, to express an • Bend your head a little while talking or listening to show
idea or meaning that you are paying attention
Touch We communicate a great deal • Shake hands firmly
through our touch, such as shaking • Avoid other touch gestures such as stroking your hair or
hands and patting on the back even scratching your nose.
Space The space between two people • Maintain proper space depending on the relationship or
while communicating depends on how close both of you are
how close they are
Eye Contact Maintaining an eye contact with • Use a proper tone and volume while speaking
the person you are talking • Maintain a moderate rate (speed) of talking.
indicates interest, whereas,
looking away can make the other
person feel ignored