• P M A L 3 0 7 : B U S I N E S S A N A LY S I S A N D

PROCESS IMPROVEMENT

Special Truck •U N I T 6 : M O D E L L I N G F O R
P R E S E N TAT I O N A N D

Lane I M P L E M E N TAT I O N ( T E R M P R O J E C T –
PA R T 1 )
Construction •P R O F E S S O R N A M E : WA I E L S A I D

between •G R O U P N A M E : F

•G R O U P M E M B E R S : S H U B H A M M E H TA
Brampton and •K AT H A PAT E L

Orangeville •R A J D E E P S I N G H

•E K A M J O T K A U R

•K A R A N D E E P K A U R

•A L G O M A U N I V E R S I T Y P R O J E C T
MANAGEMENT
Project Overview

Objective

Construct a dedicated truck lane to streamline freight movement, reduce traffic

congestion, and promote safety.

Key Benefits
Encouragement of
Decreased delivery Reduced emissions Less traffic
Enhanced road economic growth
times for logistics and idling time for interference for local
safety for all users through improved
companies trucks commuters
goods transportation
Stakeholder Identification

Government agencies
Logistics firms Truck drivers (both Residents (those
(municipal, provincial
(freight and courier independent and fleet living along the
transportation
companies) drivers) proposed route)
departments)

Environmental Local businesses

Law enforcement (for
organizations (impacted by traffic
safety and regulatory
(interested in flow and delivery
enforcement)
sustainability) efficiency)
Stakeholder Categorization

Primary Secondary Key

Stakeholders: Stakeholders: Influencers:

Affected indirectly Law enforcement and

Those directly impacted or
through community local municipal councils
responsible for delivery:
impact: residents, play a regulatory and
logistics firms, truck
environmental groups, support role, ensuring
drivers, government
local businesses public interest and safety.
Stakeholder Requirements

1 2 3 4 5 6 7

Government: Logistics Firms: Truck Drivers: Residents: Quiet Environmental Law Businesses: Fast
Compliance with Quick and reliable Clear signage, construction, low Organizations: Enforcement: delivery times, easy
regulations, routes, minimal rest areas, proper environmental Mitigation of Easy access for customer access,
staying within traffic lighting, wide impact, limited ecological harm, emergencies, minimal
budget, ensuring interruptions, cost lanes for safe disruption to use of green camera/speed construction
public safety and savings from technologies, monitoring downtime for their
policy adherence. efficient travel.
travel. their daily preservation of systems, smooth operations.
routines. natural habitats. coordination with
traffic
departments.
Different Stakeholder Requirements

RESIDENTS ARE TRUCK DRIVERS SEEK BUSINESSES WANT THE ENVIRONMENTALISTS THE PROJECT MUST
CONCERNED WITH EFFICIENCY AND ROAD PROJECT TO ENHANCE EMPHASIZE IMPACT NAVIGATE THESE
NOISE, SAFETY, AND COMFORT FOR LONG THEIR SERVICE LEVELS, STUDIES AND GREEN DIVERSE NEEDS BY
POLLUTION. HOURS OF TRAVEL. NOT DISRUPT THEM. BUILDING PRACTICES. TAILORING DESIGN,
SCHEDULING, AND
COMMUNICATION
PLANS.
Requirement
Elicitation Document Analysis: Interviews: Conducted
with city officials,
Review of relevant

Methods traffic studies,

environmental impact
reports, and previous
logistics company
managers,
police for
and traffic
detailed
transportation projects to insights.
establish benchmarks
and compliance.
Public
Meetings/Open
Surveys and
Houses: Open
Questionnaires:
forums allow
Distributed to
transparent dialogue,
residents, drivers, and
enable public
local businesses to
awareness, and
gather large-scale
encourage
feedback.
collaborative idea
generation.
Focus Groups: Organized
discussions with specific
stakeholder types (e.g.,
truckers, residents) to
explore shared concerns
and expectations.
Justification for
Methods
Chosen
Interviews provide in-depth, Surveys help in collecting large Focus Groups create a
personalized understanding of amounts of data cost- dynamic setting to challenge
each stakeholder group’s goals effectively. assumptions and refine shared
and pain points. solutions.

Document Analysis ensures

that the project adheres to
Public Meetings increase existing regulations and learns
community buy-in and help from past initiatives, promoting
preempt public opposition. efficiency.
Gaps Between Current and Future State

Current State (Before Project Implementation)

• High congestion on mixed-use roads affects logistics efficiency.
• Inadequate safety for trucks and other road users.
• Limited infrastructure to support heavy-duty freight traffic.
• Environmental concerns are not being actively addressed.
• Stakeholders are disconnected and unengaged in infrastructure planning.

Future State (Post-Project Vision)

• A dedicated truck lane improves delivery timelines and enhances safety.
• Traffic is streamlined between personal and commercial vehicles.
• Integrated rest areas, monitoring systems, and emergency access.
• Environmentally-conscious design with mitigation strategies in place.
• Inclusive stakeholder involvement throughout the project cycle.
Identified Gaps and Components:

Gap Area Current State Future State Component

Civil design, land

Shared lanes, poor flow for Dedicated lane with smart
Road Infrastructure allocation, traffic
trucks routing
planning
Safer routes with
Safety and Minimal enforcement, Policy upgrades, tech
surveillance, emergency
Compliance mixed-use conflict integration
response
Unregulated emissions, Controlled noise, low- EIA reports, green tech,
Environmental Impact
noise, ecosystem stress emission designs, studies community buffers
Stakeholder Low consultation and Continuous engagement Surveys, public forums,
Engagement feedback and transparent decisions BA facilitation
Time-saving routes, cost- Logistics systems
Operational Efficiency Delivery delays, high costs
efficient freight flow integration
Data and Planning Limited use of transport Real-time data, GIS and Software, data analytics
Tools modeling planning models tools
 Ensured Structured
Stakeholder
How Engagement

Business Facilitated Early Risk Defined Roles,

Detection and Responsibilities, and
Analysis Mitigation Planning Communication Flow

Governance
Has Helped
So Far Enabled Gap Aligned Requirements
Identification with with Strategic
Traceability Objectives

Promoted Consistency
in Requirements
Elicitation
BA Governance Elements at This Stage

01 02 03 04 05
Stakeholder Engagement Requirements Change Control Traceability Communication
Structured identification Management Governance structure in Requirements are linked Standards
and involvement of all key Clear process for place to manage and to business objectives and Defined methods and
parties through interviews, capturing, validating, and approve scope or outcomes for validation frequency for updating
surveys, and meetings. updating needs to ensure requirement changes and accountability. stakeholders, ensuring
alignment with project effectively. transparency and
goals. consistency.
Summary Proper stakeholder identification and engagement is
crucial for the success of infrastructure projects.

A variety of stakeholders—ranging from logistics

firms to local residents—must have their voices heard.

Selecting diverse and inclusive requirement elicitation

methods guarantees accuracy and fairness.

By addressing both economic and environmental

interests, the project will meet both strategic and
ethical goals.
Next Steps

1 2 3 4 5
Schedule interviews and Host initial focus groups Perform document Integrate all stakeholder Present a summarized
design stakeholder- and open houses to reviews and create inputs into planning and stakeholder requirement
specific surveys. gather early feedback. baseline data profiles. routing strategies. report to project leaders
and authorities for further
decision-making.
THANKS