Personal Information
Organization / Workplace
New Zealand New ZealandOccupation
Director | Senior Service DesignerIndustry
Design
About
I help people and organisations solve problems and seize opportunities. I'm empathic, optimistic, experimental, inquisitive, passionate, creative and collaborative. I use design-based methods, tools and techniques to create strategies, products, systems, services and experiences that delight people and deliver results. I have nine years experience leading innovation in a wide range of contexts in both public and private sectors. Specialties: User/customer research (ethnography) Project management Problem definition Concept generation Prototyping Collaborative working Storytelling and visual thinking Change management Workshop facilitation
