patient engagement patient and family centered care pfcc patient experience patient-centered care himss14 lean process improvement iom report pamela greenhouse informed consent patient satisfaction shared decision-making acos upmc interactive care planning sarah krug todd pollock social engagement jan oldenburg two-midnight rule ed care emergency department care ed-cahps surveys patient followup chronic heart failure chf behavior modification insignia health patient activation accountable care organizations world innovation symposium in healthcare family engagement institute of global health innovation wish pfcc innovation center at upmc healthcare process improvement patient and family centered care methodology and p beryl institute hcahps masspro hospital readmissions hitech act meaningful use ed medicine shadowing ihi international forum discharge planning diagnostic errors improving diagnosis in healthcare improving diagnosis iom quality chasm series the beryl institute patient experience study edwards hospital digital patient engagement post discharge care quality measurement quality metrics personalized care shared decision making alzheimer's dementia elder care chronic disease management gamification amy ranier joan rivers patient checklist risk management ashrm 2014 patient communication magee-womens hospital of upmc pfcc.org pediatric asthma pfcc methodology walsall healthcare nhs trust patient & family advisory councils pfacs joan's family bill of rights discharge followup tom scaletta himss15 #hit
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