HigherEdITMgt

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Iterative itsm implementation using TeamDynamix
Connecting ITSM to IT governance
People managers in IT service change management
The service desk as a strategic function
ITIL Demand Management: why August is a bad time for a presentation
IT project management: the process of last resort
Problems are Treasures: Building ITIL Problem Management and a Problem-Solving Culture
How to Ride the Maturity Model Wave