Placed on-site at PPL through Computer Aid, Inc., and is currently serving in the role of Senior Project Manager and Scrum Master.
• Currently managing a multi-year, multi-million dollar project through multiple PPL organizations that will allow PPL customers to request and track electric service. This project will reduce overall customer effort, provide 24x7 availability, reduce time on the phone, provide real-time updates via on-line/mobile as well as retire multiple legacy systems. The project began with extensive market research and focus group workshops and is being developed using Agile principles and daily partnership between the business organizations (e.g. continuous backlog...
Placed on-site at PPL through Computer Aid, Inc., and is currently serving in the role of Senior Project Manager and Scrum Master.
• Currently managing a multi-year, multi-million dollar project through multiple PPL organizations that will allow PPL customers to request and track electric service. This project will reduce overall customer effort, provide 24x7 availability, reduce time on the phone, provide real-time updates via on-line/mobile as well as retire multiple legacy systems. The project began with extensive market research and focus group workshops and is being developed using Agile principles and daily partnership between the business organizations (e.g. continuous backlog...
