University Library Services University of Sunderland

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Presentations and papers delivered by Kay Grieves and the Quality & Marketing Team. pinterest.com/uniofsunlib

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Roehampton University Staff Development Day: A Value and Impact Model The Sunderland Approach

Value and Impact as Service Drivers: University of Sunderland

M25 2016 Conference Presentation

Kay Grieves: Value and Impact The Northern Collaboration Learning Exchange Salford June 2015

Adventures in Conversation: Westminster University Library

Anne Middleton & Louise Gordon: Northern Collaboration Learning Exchange

Rachel Smith: Northern Collaboration Learning Exchange

Kate McGuinn: Northern Collaboration Learning Exchange

Helen Loughran & Jenny Morgan: Northern Collaboration Learning Exchange

Penny Hicks: Northern Collaboration Learning Exchange

Kay Grieves: Northern Collaboration Learning Exchange Sunderland January 2015

SAF:IUS Forum 2014 Adventures in Conversation: a strategic marketing approach to customer relationships

Strategic Marketing & Liaison at the University of Sunderland. Relationship Management in HE Libraries Event. Sheffield Hallam 4th April 2014

7 Step Marketing Toolkit: East Midlands Members Day 19th March 2014

Derby adventures in conversation

York University: Developing a Library Quality Model at University Library Services Sunderland

University of Sheffield Developing a Library Quality Model Kay Grieves

Kay Grieves & Michelle Halpin Becoming human: social media to enhance customer relationships