VIPdesk

contact center call center virtual call center home-based workforce virtual team home-based home-based call centers customer contact center customer experience crm integration customer feedback aht reduction social media twitter facebook virtual training csrs virtual agents off-shoring performance retention brand ambassadors twitter sentiment social media analytics social media plan social media strategy social media monitoring linkedin brand advocates customer service sales conversion virtual contact center virtual customer care increase customer loyalty home-based customer care retailers social customer care retail virtual workforce customer experience management loyalty reduced costsabsenteeism continuity greater efficiency going green increased productivity lower turnover employee retention reduce turnover environmental impact expanded talent pool holidays social commerce holiday contact center best practices best practices customer care telework home-based customer service workforce management work-at-home agents telecommute home based workforce home based call center cem bem brands brand experience management customer loyalty b2c business to consumer reduce cost of turnover increase customer spend