Managing change in the 21st century 4x3 2017 09 08

Managing change in the 21st century 4x3 2017 09 08

• 1.
  A proud memberof the Managing change in the 21st century: What we know & where we must do better Copyright © 2017 Agendashift™ (a trading name of Positive Incline Ltd).All rights reserved. Mike Burrows – founder, Agendashift Email: [email protected] Twitter: @asplake, @agendashift & @KanbanInside Home: www.agendashift.com
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  A proud memberof the Managing change in the 21st century: What we know & where we must do better @asplake #agendashift • Tools and models not available to us 17 years ago • 20th century ideas we should leave behind • Principles for introducing & developing Lean-Agile self-consistently
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  Imagine… Everyone able towork consistently at their best: • Individuals, teams, between teams, across the organisation • Right conversations, right people, best possible moment • Needs met at just the right time
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  Imagine… Everyone able towork consistently at their best: • Individuals, teams, between teams, across the organisation • Right conversations, right people, best possible moment • Needs met at just the right time Q1: What obstacles are in your way?
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  Imagine… Everyone able towork consistently at their best: • Individuals, teams, between teams, across the organisation • Right conversations, right people, best possible moment • Needs met at just the right time Q2: What would you like to have happen?
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  Imagine… Everyone able towork consistently at their best: • Individuals, teams, between teams, across the organisation • Right conversations, right people, best possible moment • Needs met at just the right time Q3:Then what happens?
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  A proud memberof the @asplake #agendashift Discovery Exploration Mapping Elaboration Operation
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  A proud memberof the @asplake #agendashift Discovery Exploration Mapping Elaboration Operation
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  A proud memberof the @asplake #agendashift Discovery Exploration Mapping Elaboration Operation Organising for clarity and speed
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  A proud memberof the @asplake #agendashift Agree Urgency Negotiate Change Validate Adoption Verify Performance Complete Adopted Rejected Valuable FeasibleUsable Discovery Exploration Mapping Elaboration Operation Organising for clarity and speed – from fail fast to reject fast
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  A proud memberof the @asplake #agendashift Discovery Exploration Mapping Elaboration Operation Source: David J. Anderson, ESP compared to Kanban Method http://djaa.com/esp-compared-kanban-method Organising for clarity and speed Replenishment/ commitment meeting Standup meeting Delivery planning meeting Service delivery review Strategy review Operations review Risk review
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  A proud memberof the @asplake #agendashift Discovery Exploration Mapping Elaboration Operation Framing and refining your experiments
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  A proud memberof the @asplake #agendashift We believe that (actionable change) ____________________________ will result in (meaningful outcome) ____________________________. If successful, we might expect to see (observable impact) ___________________________ ___________________________ ___________________________. Discovery Exploration Mapping Elaboration Operation Framing and refining your experiments
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  A proud memberof the @asplake #agendashift Change: Owner: Mentor: Context / scope: Aligned to objective: (owner) Copyright © 2016-2017 Agendashift (a trading name of Positive Incline Ltd) This A3 template by Mike Burrows of Agendashift (a trading name of Positive Incline Ltd) is licensed under the Creative Commons Attribution-ShareAlike 4.0 International License. To view a copy of this license, visit http:/ / creativecommons.org/ licenses/ by-sa/ 4.0/ deed.en_US. We believe that will result in If successful, we might expect to see Hypothesis Risks Downside (to be invalidated/ mitigated) Upside (to be nurtured) Pilot experiments (new A3s) Directly impacted Other stakeholders & influencers Assumptions & dependencies People Insights Assumptions to be validated Dependencies to be resolved Discovery Exploration Mapping Elaboration Operation Framing and refining your experiments www.agendashift.com/resources Hypothesis Assumptions & Dependencies People Risks Pilot Experiments Insights
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  A proud memberof the @asplake #agendashift Change: Owner: Mentor: Context / scope: Aligned to objective: (owner) Copyright © 2016-2017 Agendashift (a trading name of Positive Incline Ltd) This A3 template by Mike Burrows of Agendashift (a trading name of Positive Incline Ltd) is licensed under the Creative Commons Attribution-ShareAlike 4.0 International License. To view a copy of this license, visit http:/ / creativecommons.org/ licenses/ by-sa/ 4.0/ deed.en_US. We believe that will result in If successful, we might expect to see Hypothesis Risks Downside (to be invalidated/ mitigated) Upside (to be nurtured) Pilot experiments (new A3s) Directly impacted Other stakeholders & influencers Assumptions & dependencies People Insights Assumptions to be validated Dependencies to be resolved Change: Owner: Mentor: Context / scope: Aligned to objective: (owner) Copyright © 2016-2017 Agendashift (a trading name of Positive Incline Ltd) This A3 template by Mike Burrows of Agendashift (a trading name of Positive Incline Ltd) is licensed under the Creative Commons Attribution-ShareAlike 4.0 International License. To view a copy of this license, visit http:/ / creativecommons.org/ licenses/ by-sa/ 4.0/ deed.en_US. We believe that will result in If successful, we might expect to see Hypothesis Risks Downside (to be invalidated/ mitigated) Upside (to be nurtured) Pilot experiments (new A3s) Directly impacted Other stakeholders & influencers Assumptions & dependencies People Insights Assumptions to be validated Dependencies to be resolved Change: Owner: Mentor: Context / scope: Aligned to objective: (owner) Copyright © 2016-2017 Agendashift (a trading name of Positive Incline Ltd) This A3 template by Mike Burrows of Agendashift (a trading name of Positive Incline Ltd) is licensed under the Creative Commons Attribution-ShareAlike 4.0 International License. To view a copy of this license, visit http:/ / creativecommons.org/ licenses/ by-sa/ 4.0/ deed.en_US. We believe that will result in I f successful, we might expect to see Hypothesis Risks Downside (to be invalidated/ mitigated) Upside (to be nurtured) Pilot experiments (new A3s) Directly impacted Other stakeholders & influencers Assumptions & dependencies People Insights Assumptions to be validated Dependencies to be resolved 20th century hangover: Over-reliance on single best practices Discovery Exploration Mapping Elaboration Operation
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  A proud memberof the @asplake #agendashift Obvious ComplicatedComplex Chaos (disorder) Discovery Exploration Mapping Elaboration Operation Comfort zones?
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  A proud memberof the @asplake #agendashift Discovery Exploration Mapping Elaboration Operation Organising outcomes (not solutions)
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  A proud memberof the @asplake #agendashift Discovery Exploration Mapping Elaboration Operation Organising outcomes (not solutions)
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  A proud memberof the @asplake #agendashift Discovery Exploration Mapping Elaboration Operation How Options, assumptions Organising outcomes (not solutions) Mission Purpose Prompts Outcomes Themes Outcomes Impact Impact
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  A proud memberof the @asplake #agendashift Discovery Exploration Mapping Elaboration Operation What, who, why Outcomes, approaches How Options, assumptions Organising outcomes (not solutions) Accomplishments Outcomes Objectives Goals Ambition Values Prompts Outcomes Mission Purpose Prompts Outcomes Themes Outcomes Impact Impact
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  A proud memberof the @asplake #agendashift Discovery Exploration Mapping Elaboration Operation Agreeing on outcomes Prescriptive Generative
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  A proud memberof the @asplake #agendashift 1.1 Our delivery process and the work items currently in progress within it are easily visible to all involved and interested parties 2.2 We maintain a clear separation between work currently in progress and work still under consideration 3.1 We work with those whose needs we are meeting in order to understand, shape, and size potential work before we commit to delivering it 4.3 We continue to own work items until the customer confirms that their needs are being met 5.2 We understand the performance of our delivery system in sufficient detail to make timely decisions, to set appropriate expectations, and to focus our improvement efforts 6.1 Together, we strive to meet customer needs, improve our delivery systems, and develop new capabilities; in all three pursuits we are appropriately recognised, supported, and rewarded
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  A proud memberof the @asplake #agendashift www.agendashift.com/resources 15-minute FOTO From ObstaclesTo Outcomes – as many as you can generate in 15 minutes, using only clean questions and the client’s own words @asplake #agendashift #cleanlanguage Is there a relationship between X andY? What would you like to have happen? (Obstacle) (When X) Then what happens? What happens before X? What kind of X? Is there anything else about X? What is happening when X?
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  A proud memberof the @asplake #agendashift 1.1 Our delivery process and the work items currently in progress within it are easily visible to all involved and interested parties 2.2 We maintain a clear separation between work currently in progress and work still under consideration 3.1 We work with those whose needs we are meeting in order to understand, shape, and size potential work before we commit to delivering it 4.3 We continue to own work items until the customer confirms that their needs are being met 5.2 We understand the performance of our delivery system in sufficient detail to make timely decisions, to set appropriate expectations, and to focus our improvement efforts 6.1 Together, we strive to meet customer needs, improve our delivery systems, and develop new capabilities; in all three pursuits we are appropriately recognised, supported, and rewarded What would you like to have happen? Then what happens?
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  A proud memberof the @asplake #agendashift Discovery Exploration Mapping Elaboration Operation Agreeing on outcomes
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  A proud memberof the @asplake #agendashift Discovery Exploration Mapping Elaboration Operation Establishing shared ambition
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  A proud memberof the @asplake #agendashift Discovery Exploration Mapping Elaboration Operation Establishing shared ambition Imagine… Everyone able to work consistently at their best: • Individuals, teams, between teams, across the organisation • Right conversations, right people, best possible moment • Needs anticipated, met at just the right time Imagine… You’re celebrating! • Meaningful accomplishments, objectives, goals • Celebrating with the people you achieved it with • Recalling how you were stretched and why it was worth it
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  True North Everyone ableto work consistently at their best: • Individuals, teams, between teams, across the organisation • Right conversations, right people, best possible moment • Needs anticipated, met at just the right time Principles 1. Start withneeds 2. Agree onoutcomes 3. Keep the agenda for change visible 4. Manage options, testingassumptions 5. Organise for clarity, speed, and mutual accountability Copyright © 2015-2017 Agendashift™. All rights reserved. Agendashift is atrading nameof Positive Incline Ltd. @asplake #agendashift Discovery • Remember the future • True North • 15-minute FOTO • Clean Language Exploration • 15-minute FOTO • Clean Language • Cynefin Mapping • (User)Story Mapping • Reverse STATIK • Impact Mapping • X-Matrix Elaboration • Cynefin • Hypothesis-based change • Lean Startup • A3 Operation • Lean Startup • Kanban • Scrum Obstacles Outcomes • Short, medium, & longterm • Ambition Obstacles Outcomes • Actionable • Thematic Priorities Approaches • Direct, linear, iterative, exploratory Outcomes Themes Priorities Options Assumptions Experiments Outcomes • Impact Situation • Objectives • Goals • Organisation • Ways of working • Needs Continuoustransformation • Delivery process • Adaptability process • Alignment • Mutual accountabilities • Decision making • Leadership Mission, purpose, identity Dissatisfactions & frustrations Strategy models Agendashift™values-based delivery assessment • Values • Prompts Agendashift™values-based adaptability assessment • Values • Prompts
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  True North Everyone ableto work consistently at their best: • Individuals, teams, between teams, across the organisation • Right conversations, right people, best possible moment • Needs anticipated, met at just the right time Principles 1. Start withneeds 2. Agree onoutcomes 3. Keep the agenda for change visible 4. Manage options, testingassumptions 5. Organise for clarity, speed, and mutual accountability Copyright © 2015-2017 Agendashift™. All rights reserved. Agendashift is atrading nameof Positive Incline Ltd. @asplake #agendashift Discovery • Remember the future • True North • 15-minute FOTO • Clean Language Exploration • 15-minute FOTO • Clean Language • Cynefin Mapping • (User)Story Mapping • Reverse STATIK • Impact Mapping • X-Matrix Elaboration • Cynefin • Hypothesis-based change • Lean Startup • A3 Operation • Lean Startup • Kanban • Scrum Obstacles Outcomes • Short, medium, & longterm • Ambition Obstacles Outcomes • Actionable • Thematic Priorities Approaches • Direct, linear, iterative, exploratory Outcomes Themes Priorities Options Assumptions Experiments Outcomes • Impact Situation • Objectives • Goals • Organisation • Ways of working • Needs Continuoustransformation • Delivery process • Adaptability process • Alignment • Mutual accountabilities • Decision making • Leadership Mission, purpose, identity Dissatisfactions & frustrations Strategy models Agendashift™values-based delivery assessment • Values • Prompts Agendashift™values-based adaptability assessment • Values • Prompts
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  A proud memberof the @asplake #agendashift Discovery Exploration Mapping Elaboration Operation 1. Start with needs 2. Agree on outcomes 3. Keep the agenda for change visible 4. Manage options, testing assumptions 5. Organise for clarity, speed, and mutual accountability
• 31.
  A proud memberof the @asplake #agendashift Discovery Exploration Mapping Elaboration Operation 1. Start with needs 2. Agree on outcomes 3. Keep the agenda for change visible 4. Manage options, testing assumptions 5. Organise for clarity, speed , and mutual accountability
• 32.
  A proud memberof the @asplake #agendashift Discovery Exploration Mapping Elaboration Operation 1. Start with needs 2. Agree on outcomes 3. Keep the agenda for change visible 4. Manage options, testing assumptions 5. Organise for clarity, speed, and mutual accountability Agree mutual accountability (Understanding)
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  A proud memberof the @asplake #agendashift Discovery Exploration Mapping Elaboration Operation 1. Start with needs 2. Agree on outcomes 3. Keep the agenda for change visible 4. Manage options , testing assumptions 5. Organise for clarity, speed, and mutual accountability needs outcomes options assumptions
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  A proud memberof the @asplake #agendashift leanpub.com/agendashiftwww.agendashift.com/resources • 15-minute FOTO cue cards • AgendashiftA3 template • Featureban game • …and more www.agendashift.com/reading www.agendashift.com/partner www.agendashift.com/linkedin www.agendashift.com/slack @asplake #agendashift