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Responsible for develop and delivered specific presentations to customers, with their needs to empower purchasing decisions by uncovering new business opportunities by using Avaya Technology to streamline operations. Integrated and currently maintain daily operations of Demonstration Showcase Area. Creation of test plans, documentation, and modification requests for Avaya VOIP Products and their strategic placement in Brazil Market. Worked with Offer Management in Positioning of VOIP Products to drive bottom line revenue in Brazil. Specialties:Excellent knowledge in: PABX infra-structure (IP, SIP and TDM), IVR, Digital Recording of Voice and Video, Call Centers infra-structure (