Responsible for managing contracted service level and delivery for strategic customers on APAC, EMEA and NAM. Develop a strong relationship with customers to understand and translate the needs into business opportunities. Negotiating SLA/OLA and managing services based on ITIL framework. Also, manage the underpinning transition projects with carriers and on customer-end. Single point of escalation for service related issues and risk management.
Responsible for managing contracted service level and delivery for strategic customers on APAC, EMEA and NAM. Develop a strong relationship with customers to understand and translate the needs into business opportunities. Negotiating SLA/OLA and managing services based on ITIL framework. Also, manage the underpinning transition projects with carriers and on customer-end. Single point of escalation for service related issues and risk management.
