Workplace environment ethical_decision_making
Download as PPT, PDF0 likes677 views
The document discusses ethical decision making for businesses. It outlines several factors to consider: protecting a company's reputation, building trust with customers, following applicable laws and regulations, complying with company policies, aligning with management practices, considering ethical values and stakeholders, and personal values. Ethical decisions should not violate these factors or coerce, deceive or exploit people. The document provides guidance on navigating external and self-imposed pressures, as well as ignorance, when making ethical business decisions.
Workplace environment ethical_decision_making
- 3. Ethical Decisions • Protect the company’s reputation
- 4. Ethical Decisions • Protect the company’s reputation • Build customer confidence and trust
- 5. Ethical Decisions • Protect the company’s reputation • Build customer confidence and trust • Grow and retain customers
- 6. Ethical Decisions • Protect the company’s reputation • Build customer confidence and trust • Grow and retain customers • Attract and retain top talent
- 7. Ethical Decisions Most unethical business practices are made by basically honest people who face great pressures to perform.
- 8. Challenges to Ethical Behavior • External Pressures • Self-Imposed Pressures • Ignorance
- 9. External Pressures Pressure that often comes from management or demanding customers.
- 10. External Pressures Examples: • “Results are all that matter.” • “No one really cares how you get it done; just get it done.” • “Be a team player.”
- 11. External Pressures It’s your duty to help unreasonable customers understand what can and can’t be done.
- 12. External Pressures Help set customer expectations at realistic levels.
- 13. External Pressures Some promises initially reduce conflict, but they eventually lead to less customer satisfaction and trust.
- 14. Self-Imposed Pressures Pressure on people to do more with less and adjust quickly to change.
- 15. Self-Imposed Pressures Cause people to cut corners and engage in selfish behavior.
- 16. Self-Imposed Pressures People tell managers what they want to hear, instead of the truth.
- 17. Self-Imposed Pressures Winning at any cost can cause damage to you and your company’s reputation.
- 18. Ignorance Ignorance of law is not an acceptable excuse in a court of law.
- 19. Ignorance Ignorance of company’s business conduct is not an acceptable excuse for unethical business practices.
- 20. Ignorance It’s your responsibility to know and to follow your company’s business conduct, practices and applicable federal laws.
- 21. Ignorance As a manager, it’s your responsibility to demonstrate proper conduct that fosters the same behavior from employees.
- 22. Ethical Decisions Be prepared to deal with external pressures, self-imposed pressures and ignorance on a day-to-day basis.
- 24. Ethical Decision Model • Is it legal?
- 25. Ethical Decision Model • Is it legal? • Does your decision follow company policies?
- 26. Ethical Decision Model • Is it legal? • Does your decision follow company policies? • Does your decision follow company management practices?
- 27. Ethical Decision Model • Does your decision violate any ethical values?
- 28. Ethical Decision Model • Does your decision violate any ethical values? • Does your decision violate your personal values?
- 29. Is It Legal?
- 30. Is It Legal? • Determine the relevant law
- 31. Is It Legal? • Determine the relevant law • Reveal the court interpretation of it
- 32. Is It Legal? • Determine the relevant law • Reveal the court interpretation of it • Determine how the law deals with it
- 33. Is It Legal? • Determine the relevant law • Reveal the court interpretation of it • Determine how the law deals with it • Determine the chances of going to court
- 34. Is It Legal? U.S. laws have been passed to ensure: • Uninhibited competition • A free marketplace • Protection of workers • Consumers’ rights
- 35. Is It Legal? Specific laws deal with: • Foreign corrupt practices of U.S. multinationals
- 36. Is It Legal? Specific laws deal with: • Foreign corrupt practices of U.S. multinationals • Contract dealings with the U.S. government
- 37. Is It Legal? Specific laws deal with: • U.S. antitrust and unfair competitive practices laws
- 38. Is It Legal? Specific laws deal with: • U.S. antitrust and unfair competitive practices laws • Local government laws and regulations
- 39. Is It Legal? It’s your responsibility to know laws and regulations that relate to your company and job.
- 40. Guidelines #1 - Obey the law.
- 41. Guidelines #2 - If you’re not sure it’s legal, don’t do it!
- 42. Guidelines #3 - When in doubt, seek advice from your legal department.
- 43. Company Policy
- 44. Company Policy Your decisions must comply with your company’s code of ethical conduct.
- 45. Company Policy • What is the published policy?
- 46. Company Policy • What is the published policy? • What is the intent of this policy?
- 47. Company Policy • What is the published policy? • What is the intent of this policy? • Is the alternative in conflict with these policies?
- 48. Company Policy Companies have polices to ensure employees know what treatment to expect and what the company expects from them.
- 49. Company Policy You need to be familiar with your company’s code of ethical conduct.
- 51. Management Practices • How have issues been handled in the past?
- 52. Management Practices • How have issues been handled in the past? • What actions took place?
- 53. Management Practices • How have issues been handled in the past? • What actions took place? • How would you feel describing this action to your peers or boss?
- 54. Management Practices • Is the decision in accord with the company’s strategic principles?
- 55. Management Practices • Is the decision in accord with the company’s strategic principles? • Would you have to falsify or omit the action on any internal reports?
- 56. Management Practices • Is the decision in accord with the company’s strategic principles? • Would you have to falsify or omit the action on any internal reports? • How would you feel if it would be published in the company newspaper?
- 57. Management Practices Management practices characterize a company’s style and culture.
- 58. Management Practices Company policies can’t spell out the appropriate response for every situation.
- 59. Management Practices Unethical acts usually can’t stand the test of disclosure or possible scrutiny.
- 60. Ethical Values
- 61. Ethical Values • Who benefits and who is harmed?
- 62. Ethical Values • Who benefits and who is harmed? • How are the benefits and negative burdens distributed?
- 63. Ethical Values • Who benefits and who is harmed? • How are the benefits and negative burdens distributed? • Are anyone’s rights negatively affected?
- 64. Ethical Values • Does this alternative coerce, deceive or exploit people to advance your interests?
- 65. Ethical Values • Does this alternative coerce, deceive or exploit people to advance your interests? • How would this be described in the media?
- 66. Ethical Values • Does this alternative coerce, deceive or exploit people to advance your interests? • How would this be described in the media? • Does it help or hinder the corporate image or goodwill?
- 67. Stakeholders • Employees • Stockholders • Customers • Vendors • General Public
- 68. Ethical Values Consider the consequences of your decisions.
- 69. Ethical Values Would you find your action acceptable if it were done to you, rather than by you?
- 70. Personal Values
- 71. Personal Values • Does this decision conflict with what you think is right and wrong?
- 72. Personal Values • Does this decision conflict with what you think is right and wrong? • Are you betraying the interests of those you’re paid to represent?
- 73. Personal Values • Does this decision conflict with what you think is right and wrong? • Are you betraying the interests of those you’re paid to represent? • Would you feel comfortable telling your family this?
- 74. Personal Values Look at the value system you have constructed for yourself as a guide for your decisions.
- 75. Personal Values Ethics is about personal choice.
- 76. Personal Values • How you choose to deal with others
- 77. Personal Values • How you choose to deal with others • How you choose to be regarded
- 78. Personal Values • How you choose to deal with others • How you choose to be regarded • How you choose to live your life
- 79. Personal Values • How you choose to deal with others • How you choose to be regarded • How you choose to live your life • Who you choose to be