SALESmanago - New Feature Roadmap 2020
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The document provides a roadmap and overview of new features for the SALESmanago marketing automation platform that were launched or planned for 2020. Some key features included recommendation frames, pop-up wizards, an email designer, live chat capabilities, AI dashboards, dynamic segments, mobile marketing integrations, and revenue analytics. The roadmap also outlines additional features still in progress or planned like an advanced popup creator, email designer for mobile, a command center, AI search, DMP integrations, CRM dashboards, and loyalty programs.
SALESmanago - New Feature Roadmap 2020
- 1. Roadmap Realization 2020 and new cool stuff that will be launched by the end of 2020 Learn what makes SALESmanago Unique and why our customers love us. Piotr Uryga, IT Director
- 2. 35% Revenue growth H1-19/20 European technology leader & global challenger in advanced data-driven B2C customer engagement The only no-code platform harnessing the full power of first- and zero-party data, combining advanced analytics and AI automation to deliver highly configurable personalised experiences, across a comprehensive range of natively built and integrated marketing execution channels. $13m Revenue run-rate Q2-20 ($14m ARR) 2 billion Tracked monthly website visits 45,000 Database transactions per second 15 billion Events processed monthly 600m Customer contacts
- 3. SALESmanago – an enterprise-ready big data solution Processing and storing huge amounts of data 145 m emails delivered daily 850 m visits on customer websites daily 165 k database transactions per second 25 bn events processed monthly 1,280 IP addresses monitored for highest deliverability 350 services & microservices 120 servers and GCP TIER 3 data center 99.99% platform up- time 3,000 monitored services
- 4. No need to integrate with third-party applications as the SALESmanago suite contains all necessary tools Special dedicated solutions and approach designed for specific industries and verticals One new major feature implemented per month, with 56 highly motivated tech employees ensuring continued tech leadership Tools are ready-to-use ("no-code-platform") – full platform implementation within two months (POC1 conversion 95%) Almost 1 billion of customer profiles and 40k events per second all powered by machine learning and AI Technology framework allows customers to make advanced configurations based on simple changes Driving the hyperpersonalisation engine: key sources of sustainable competitive advantage Decisioning Design Distribution Data End-to-end personalisation growth factory Native feature richness Time to market Verticalisation Best time to value AI-driven Agility Rapid onboarding and first class customer service Customer service Note: 1. POC = Proof of Concept
- 5. Rapid speed of feature roll-up and development www.salesmanago.com · 5 Release timeline and short-term roadmap ▪ Recommendation frames wizard ▪ Basic pop-up wizard ▪ New drag & drop email designer ▪ New images gallery ▪ Rich web push ▪ Live chat ▪ New abandoned cart wizard ▪ New dynamic recommendations wizard ▪ Basic contact form wizard ▪ Dynamic web push notifications ▪ Products gallery ▪ Integration with GTM ▪ Analytics in Live Chat ▪ Live Chat with Automatic Sales Chat Bot ▪ Consents forms module ▪ AI Dashboard ▪ New contact card ▪ Business dashboard (marketing & sales) ▪ New workflows ▪ Business dashboard (transactional data) ▪ Email Subject AI Grader ▪ User ID ▪ Revenue Attribution ▪ Product Analytics ▪ A/B/X in automation rules and workflows ▪ Website Automation Rules ▪ New HTML email wizard ▪ New unsubscribe page wizard ▪ Dynamic Segments ▪ Deep behavioural profiling ▪ Website Automation in automation rule and workflows ▪ Mobile Marketing with WhatsApp and Viber ▪ New Live Chat 2.0 ▪ New image pop-up wizard ▪ Social proof wizard ▪ New AI recommendation & Machine Learning Engine - Copernicus ▪ Churn & CLV Prediction analytics 2018 2017 2019 2020
- 6. New features released in 2020
- 7. Churn prediction Use predictions of customer actions in automation processes for individual contacts and in mass campaigns thanks to segmentation based on the probability of events.
- 8. Social Proof Creator Create unique, interactive customer experience in the buying process by displaying simple notifications on the product page that show other user’s interest in this product.
- 9. Popup with image creator The contact form is an effective way of generating leads within your own website. In Express PopUp Designer you can easily create functional and effective pop-up forms.
- 10. Mobile Marketing 2.0 - new communication channels Thanks to the Mobile Marketing module, you can expand the communication with your database contacts by sending SMS and text messages via WhatsApp and Viber.
- 11. Dynamic Segments - tags and contact details Dynamic Segments is an advanced tool allowing you to create and update in the real-time, the groups of contacts, meeting given set of criteria, including: ● CRM data, ● behavioral ● transactional data, at the given moment.
- 12. Livechat 2.0 SALESmanago Live Chat is an Enterprise solution with advanced functionalities based on AI for large eCommerces. The intuitive wizard allows you to design a chat window perfectly suited to your website with extensive customization options.
- 13. Live Chat Bot Chat Bots – an artificial intelligence you can create yourself! Set the Bot that will talk to your customers and help them in shopping.
- 14. Revenue analytics for every communication channel You can find out which channels and which campaigns generate the best revenue and how SALESmanago helps to increase sales. What is more, you can see clearly which products are bestsellers in your shop.
- 15. Deep Behavioural Profiling Monitor and save information about all customer interactions with the store and a specific product. Measure interest and personalize communication with customers based on what they are actually looking for.
- 16. Conditional personalization in emails Use dynamic conditions to personalize emails and generate unique content for each customer - no coding required!
- 17. Email Marketing Dashboard SALESmanago’s Analytical Dashboards is a favorite tool of every CEO, owner or a manager in the company. In one place, the Marketing Automation system shows comprehensive analytics about whole Email Marketing process.
- 18. Road Map 2020 - in progress & todo
- 19. Advanced popup creator Advanced Pop-up Creator is a tool that facilitates the creation of pop- up and exit pop-up forms. It is a complete tool for acquiring new contacts on the website
- 20. Email designer for mobile Creating emails has never been easier. The new, streamlined email designer lets you make beautiful, responsive email templates in no time - for mobile version also!
- 21. Command Center One to rule them all - new feature where you can plan and verify whole process working on your account.
- 22. AI Search Engine AI Driven Search Engine for your ecommerce - suggest best matched products using Natural Language Processing.
- 23. DMP Integration - Google Ads & Adform Data Management Platforms integration with Google Ads & Adform - whole campaigns in one place.
- 24. CRM Dashboard It shows the basic information about the status and activity of the contact’s database in SALESmanago Marketing Automation system. It allows you to keep track of the basic parameters and to monitor the rate of its change.
- 25. Loyalty Program Probably all of us had the opportunity to meet with the loyalty program while doing even everyday shopping. Now you can manage this in SALESmanago.