1. CRUCIAL CONTENT FACTS
to Make Your Content Make a Difference Now
A collection of revealing content statistics and quotes to shape your content approach.
3. 3
01
As of October 2023, 4.95 billion people in the world have at least one
social media account - over 60% of the global population.
— Internet and Social Media Users Worldwide as of October 2023
Source: Social Media Fact Sheet
4. 4
01
54% of consumers claim to know when they are reading content written
by AI, 26% claim to not know, and 20% say they are unsure. — Consumers
Are Concerned About Misinformation from Artificial Intelligence
Source: Artificial Intelligence Fact Sheet
5. 5
01
The majority of online video is now watched on a smartphone, and mobile
is forecast to account for 72% of the growth in spending on online video
advertising. — Mobile Will Drive 72% of Growth in Online Video Ad Spend
Source: Video Fact Sheet
6. 6
01
Fake news concerns are at an all-time high with 76% of global participants
reporting I worry about false information or fake news being used as a
weapon. — Edelman Trust Barometer
Source: Credibility + Trust Fact Sheet
8. 8
02
CMOs have devoted a quarter of their budget to marketing technology
for the past six years to build their capability to execute. Yet, 61% of
CMOs report they still can’t execute their strategies because they lack
in-house capabilities.
Source: 5 Signs Your Marketing Technology Problem Is Really a Content Problem
9. 9
02
100% of organizations that report being extremely successful report
having a clear content vision. They also report that their vision has been
clearly communicated.
Source: What Makes Content Operations Successful? Full Report 2023
10. 10
02
“Content is critical to an impactful B2B experience, so a simple content vision
can help all of the teams involved in creating, delivering, promoting and / or
governing content stay aligned during the complexity of execution.”
— Ben Quigley, The Home Depot
Source: What Makes Content Operations Successful? 2023
11. 11
02
Between 2021 and 2023, the rate of organizations using AI in content
operations grew 66%, with the most common applications being
composing, measuring, and producing content.
Source: What Makes Content Operations Successful? 2023
13. 13
03
“It will be important to ensure content is instrumented for measurement (of
effectiveness, not just consumption) and that processes are in place to eliminate
content that is ineffective and prioritize maintenance and expansion of content
that is highly effective, as identified by these metrics and analytics.
Quality is always a priority. But in a world where AI and LLMs are potentially
being trained on our content, we have to double down on ensuring what we
publish is right.” — Toni Mantych, ServiceNow
Source: 2024 Content Predictions and Plans
14. 14
03
Successful organizations use a variety of data to measure content
effectiveness. It's not just about analytics or whether your stakeholders are
happy. What we found is that the more successful and the more mature
content operations are using 30% more types of data.
Source: Top Tips for Content Effectiveness Webinar
15. 15
03
[Using ContentWRX data] we found people who reported that content was
easy to find were significantly more likely to report that it was accurate,
relevant, and useful than people who experienced difficulty (but eventually
found the content they needed) — 86.2% versus 39.4%.
Source: The Content Advantage
17. 17
04
“Many customers do not necessarily want to make a call, or go to a store, or
schedule a meeting if they can efficiently help themselves. Recent research finds
81% of customers want more self-service options, and 45% of customers are
more likely to use self-service options now than they were before the pandemic.”
— Colleen Jones, Content Science
Source: 5 Signs Your Customer Experience Problem Is Really a Content Problem
18. 18
04
The U.S. ad industry has lost "approximately 50% to 60% of the signal fidelity
from third-party identifiers" because of changes to Apple and Firefox's
browser.
Ongoing signal loss and the evolution of state-level privacy legislation will
likely further challenge match rates—putting additional pressure on the DCR
marketplace to improve.
— IAB State of Data 2022-23
Source: Content Marketing Fact Sheet
20. 20
05
Almost half of organizations are trying to offer personalized content
experiences. 58% of organizations that offer personalized content experiences
report using business criteria such as previous content viewed. 55% report
using behavior criteria.
Source: What Makes Content Operations Successful? Full Report 2023
21. 21
05
If brands fail to offer a personalized experience, 45% of consumers say they’re
likely to take their business elsewhere. — The State of Personalization
Source: Content Personalization Fact Sheet
22. 22
05
92% of businesses are using AI in some capacity to provide content
personalization. - The State of Personalization Report
Source: Content Personalization Fact Sheet