235629204 snapchat-business-deck
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Snapchat was created in 2011 by Evan Spiegel and Bobby Murphy to provide a more fun and personal way to communicate on mobile through ephemeral photo and video messages. Usage grew rapidly and in 2013 they introduced Stories, which allow snaps to be threaded together into a rolling collection visible to all friends for 24 hours. The document provides an overview of Snapchat's key features and products like Snaps, Stories, Chat and Here video calling, as well as statistics on usage and demographics. It also offers guidance for businesses and influencers on using Snapchat authentically to engage with fans.
235629204 snapchat-business-deck
- 1. 1 Confidential July 2014 FOR BUSINESS
- 2. 1 Confidential July 2014 GET TO KNOW US OUR STATS OUR HISTORY Snapchat was created in 2011 by Evan Spiegel and Bobby Murphy — two close friends who wanted a more fun and personal way to communicate on mobile. Their solution was Snapchat, an ephemeral photo-messaging app. Soon they added captions, doodles and video to the platform and usage exploded to over 50 million Snaps viewed a day by the end of 2012, growing to over 700 million today. In 2013 the team introduced Stories, Snaps threaded together to form a rolling flipbook of moments with each Snap living 24 hours before it disappears. Users and brands quickly took to this new feature and today people view Stories over 1 billion times a day. Every piece of content a user views is triggered by pressing and holding the screen, meaning they consciously choose to engage with content. When people share, recipients pay attention, knowing all Snaps will eventually disappear. 5% 5% 9% 31% 50% North America Europe Australia/ Oceania South America Other Age 13-17 Age 18-24 Age 25+ 10% 10% 2% 30% 48% In May 2014 Chat and Here were released. They make one-to-one communication even more seamless via direct messages and face-to-face video. In July 2014, Our Story launched. Our Story is a location-based collaborative Story that throws users into the crowd at a certain event. At Snapchat, we’re bridging the gap between the digital and real-world, and we’re just beginning
- 3. 2 Confidential July 2014 We have many products within Snapchat, but there is one key feature that they all share: deletion. We believe in the integrity of conversation — personal, unguarded, and of the moment. That’s how it is with in-person conversations, and that’s how we think it should be with mobile conversations as well. Our default is delete. Conversations are ephemeral unless someone chooses to save or screenshot them. And if they do, we do our best to make the sender aware. Just like a face-to-face conversation content stays impermanent unless someone goes out of their way to record it. DELETE IS OUR DEFAULT PHILOSOPHY
- 4. 3 Confidential July 2014 PRODUCT OVERVIEW SWIPE BETWEEN SCREENS APP OPENS HERE CHAT FEED CAMERA STORIES ADD FRIENDS Snapchat is one app with several functions. People use it to communicate one-to-one, one-to-few, and one-to-all. They share moments, not just pretty pictures, through stills and videos with added with captions, doodles, or filters to make them even more fun and personal. One-to-one messaging and live video Feed of directly sent Snaps and messages Photo and video capture with optional filter, doo-dles and captions Story feed — Mix of your own, your friends, brands, celebs and events Friend and follower management
- 5. 4 Confidential July 2014 SNAP A 1- 10 second photo or video sent to one or a few friends that disappears after viewing. DEFINITION WHAT USERS SNAP People send Snaps of their morning commute, late night nachos, and everything in between. Some Snaps are crazy, some more mundane, but all Snaps are personal — raw moments, not just pretty pictures.
- 6. 5 Confidential July 2014 STORY Snaps threaded together to create a flipbook of moments for all your friends to see. Each individual Snap lives for 24 hours before it disappears. There is no limit to the number of Snaps you can add to your Story, and no rules for what you post. Anything goes. DEFINITION Your Story is a place for the Snaps you want all your friends to see. Some have cohesive narratives with beginning, middle, and ends. Others are collages of moments from the past 24 hours. Some make sense, others don’t, but they’re all a collection of personal moments that reflect your unique experi-ences and emotions. WHAT USERS STORY When a friend views your Story, they view it the way you lived it, not in reverse like most social feeds. A friend’s Snap is not mixed in with your aunt’s or that sorority sister that shares a bit too much. Instead, her content is tied together in one single Story, allowing you to catch up on what’s happening in her life all at once.
- 7. 6 Confidential July 2014 CHAT One-to-one conversation with text and images. DEFINITION 1. SWIPE RIGHT TO OPEN A CHAT 2. SEND TEXT AND PHOTOS 3.LEAVE TO DELETE MESSAGES NOTE: Either party can tap or screenshot to save for later. HERE DEFINITION Real-time face-to-face video chat. 1. BUTTON TURNS BLUE WHEN BOTH PARTIES PRESENT 2. PRESS AND HOLD BUTTON TO INITIATE HERE 3. CHAT IN REAL-TIME WHEN BOTH PARTIES HOLD
- 8. 7 Confidential July 2014 OUR STORY DEFINITION of Snaps submitted of Snaps submitted created from submissions created from submissions PHILOSOPHY Our Story uses hours of user-generated content from an event to tell a story through varying points of view. Snaps are submitted with distinct perspectives, contrasting emotions, and diverse faces. We sift through them to make a sharp and immersive Story. We curate to throw users into an event, not to editorialize it. We make viewing entertaining and effortless by cutting the inappropriate, extraneous, and repetitive, while staying unwaveringly true to the on-the-ground experience. EDC LIVE (33 HR. EVENT) RIO LIVE (12 HR. EVENT) Viewers saw Snaps of jumping crowds, DJs, tasty grilled cheeses, and even couples During the World Cup finals, viewers were brought into the stadium, onto the vibrant beaches, and even into the homes of those celebrating. 80 HOURS 45 HOURS 3 X 8 MIN. STORIES 1 X 5 MIN. STORY A location-based collaborative Story that doesn’t just cover a live event; it throws a viewer into the experience itself.
- 9. Confidential July 2014 8 HOW IT WORKS Only available in the event’s geo-fence Snapchat team curates in real-time 1. SNAP LIKE THIS 2. ADD TO “OUR STORY” 3. SNAPS ARE CURATED 4. ALL USERS CAN VIEW OR LIKE THIS... BASICALLY, ANYTHING GOES Users view the “Our Story” alongside their friend’ Stories
- 10. 9 Confidential July 2014 NOW IT’S YOUR TURN ‘nastygal’ ‘tiesto’ 1. FOR APPROPRIATE FUNCTIONALITY, ENTER YOUR ACTUAL BIRTHDAY 2. SKIP VERIFYING YOUR PHONE NUMBER NOTE: To honor our obligations under federal law, we do not let users who indicate they are under 13 years old create a Snapchat account. Brands, sport teams, celebrities, and more are utilizing Snapchat to connect with fans. By using Snapchat just as individuals do, they are connecting in an entirely new way. And the more they use it, the better they are becoming at this new form of storytelling. We recommend experimentation. Learn what it’s like to create, what Stories fans find most compelling, and ultimately, what your Snapchat voice is. TIPS ON CREATING A BUSINESS ACCOUNT
- 11. 10 Confidential July 2014 WHAT DO I SNAP? Stories are a blank canvas, so have fun, experiment, and see what works. Here are a few tips: PERSONAL MTV snapped from dinner with Austin Mahone EXCLUSIVE HBO ‘Girls’ snapped from their red carpet premiere IN THE MOMENT The New Orleans Saints snapped from their pregame huddle CELEBRITY TAKE OVERS Pro surfer, Nat Young, took over ASP’s account for two hours to snap back to fans PROMO CODES Karmaloop doodles promo codes over their quirky videos TEASERS McDonalds built excitement the day before they snapped from a commercial shoot ‘mtv’ ‘aspworldtour’ ‘girlshbo’ ‘karmaloop.com’ ‘saints’ ‘mcdonalds’
- 12. 11 Confidential July 2014 GET THE WORD OUT Promote your Snapchat username on your websites, television broadcasts, in store signage, and on social media platforms. TWITTER ON AIR INSTAGRAM WEBSITE PRO TIP: When you first promote your account, have a Story waiting for fans. This will excite them for what’s to come. A tweeted screenshot from ‘girlshbo’ ORGANIC GROWTH
- 13. 12 Confidential July 2014 EXAMPLES Learn from our early adopters. People experienced the exclusive ‘Girls’ Season 3 red carpet premier in real time. By the end of the night ‘girlshbo’ had a 220 second story of videos and stills. People experienced the fun, whimsical character of ‘Girls’ straight from the red carpet. username: girlshbo GrubHub posts tasty food sequences that ultimately unveil a promo code. They are quick and fun and leave a fan hungry. username: grubhub
- 14. 13 Confidential July 2014 HOW TO SEE YOUR STATS 1. TAP YOUR STORY 2. # NEXT TO PURPLE EYE = # OF VIEWS 3. # NEXT TO GREEN ARROW = # OF SCREENSHOTS SPORTS MUSIC FASHION ENTERTAINMENT FOOD INFLUENCERS NEWS ‘mlb’ ‘nba’ ‘saints’ ‘thedallasmavs’ ‘washcapitals’ ‘sportingkc’ ‘aspworldtour’ ‘washwizards’ ‘whitesox’ ‘vspink’ ‘nastygal’ ‘karmaloop.com’ ‘freepeople’ ‘whowhatwear.com’ ‘alexandani’ ‘nbcthevoice’ ‘mtv’ ‘summerbreaksnap’ ‘girlshbo’ ‘easports’ ‘directv’ ‘tacobell’ ‘mcdonalds’ ‘redbull’ ‘grubhub’ ‘cocacola’ ‘stridegumsnaps’ ‘sourpatchsnaps’ ‘dunkindonuts’ ‘loganpaul’ ‘shonduras’ ‘ryanseacrest’ ‘jeromejarre’ ‘sampepper’ ‘tiesto’ ‘beckygofficial’ ‘rixtonofficial’ ‘clmdmusic’ ‘theglitchmob’ ‘goldroom’ ‘dj3lau’ ‘hoovaq’ ‘nowthisnews’ ‘mashable’ ACCOUNTS TO CHECK OUT