2
Most read
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Most read
4A’s of
Marketing
4A’S
(CUSTOMER-VALUE PERSPECTIVE)
(JAGDISH SHETH & RAJENDER
SISODIA)
 Acceptability
 Affordability
 Accessibility
 Awareness
 Acceptability: When your products and/or services meet or
exceed customers’ needs and expectations
 Functional acceptability: Performance attributes
 Psychological acceptability: Subjective attributes
 Affordability: When customers can afford and are willing to
pay for your products and/or services
 Functional affordability: Sufficient resources to pay
 Psychological affordability: Willingness to pay
 Accessibility: When customers can easily buy and use your
products/services.
 Availability: Selling enough products to meet demand
 Convenience: Ease in acquiring and using a product and services
 Awareness: When customers have enough information about
your product/service’s to try or continue buying
 Product Awareness: Adequate information about product like
features and benefits
 Brand Awareness: Adequate information about your brand

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4 A's of marketing

  • 2. 4A’S (CUSTOMER-VALUE PERSPECTIVE) (JAGDISH SHETH & RAJENDER SISODIA)  Acceptability  Affordability  Accessibility  Awareness
  • 3.  Acceptability: When your products and/or services meet or exceed customers’ needs and expectations  Functional acceptability: Performance attributes  Psychological acceptability: Subjective attributes  Affordability: When customers can afford and are willing to pay for your products and/or services  Functional affordability: Sufficient resources to pay  Psychological affordability: Willingness to pay  Accessibility: When customers can easily buy and use your products/services.  Availability: Selling enough products to meet demand  Convenience: Ease in acquiring and using a product and services  Awareness: When customers have enough information about your product/service’s to try or continue buying  Product Awareness: Adequate information about product like features and benefits  Brand Awareness: Adequate information about your brand