5types of rpa robots
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The document discusses 5 types of robotic process automation (RPA) robots: 1) attended robots that reside on users' desktops and require human involvement, 2) unattended robots that execute tasks independently without human involvement, 3) virtual assistants that understand voice commands to complete tasks like scheduling and reminders, 4) chatbots that use artificial intelligence to guide users to desired outcomes with minimal effort, and 5) web crawlers that discover publicly available web pages through a systematic automated process in order to provide up-to-date search engine data.
5types of rpa robots
- 2. 1. ATTENDED ROBOTS 2.UNATTENDED ROBOTS 3.VIRTUAL ASSISTANTS 4.CHATBOTS 5.WEB CRAWLERS
- 4. 1. These types of robots usually reside on users desktop 2. Attended automation solutions reside at an employee’s workstation and are triggered by specific events, actions, or commands an employee engages within a specific workflow. 3. Attended automation often involves employees moving between multiple interfaces or screens in any given transaction or context, attended automation solutions must be agile and user-friendly in order for employees to move from platform to platform in what more often than not is a customer-facing situation. ATTENDED ROBOTS
- 5. 4. Attended automation relies more on cooperation with a company’s employees or administrators where human intervention is required or at least more at the forefront of how automation robots go about their tasks. 5. As an Example call center employees often use Attended automation to engage with data, documents, or account information in real-time to focus more on the customer and less on the process of recalling or entering data or information ATTENDED ROBOTS
- 7. 1. These types of robots usually reside on users servers 2. Unattended RPA bots execute tasks and interact with applications independent of human involvement. Unattended bots can be triggered by events and they can be scheduled. ... Unattended bots typically perform batch operations that do not require user intervention 3. Unattended RPA bots are triggered by events and are usually used to perform batch operations. For instance, unattended RPA bots can extract customer data from one spreadsheet and automatically enter it into the required application. UNATTENDED ROBOTS
- 8. 4. It gives greater scope for collaboration and communication since the administrators can modify functions in real-time and have full access to analyze and deploy scheduling, as well as reporting, auditing, and monitoring within a centralized hub. 5. The most popular use of unattended RPA bots is in back- office where a huge amount of data is collected, sorted, analyzed and disbursed UNATTENDED ROBOTS
- 10. 1. A virtual assistant, also called AI assistant or digital assistant, is an application program that understands natural language voice commands and completes tasks for the user. 2. Such tasks, historically performed by a personal assistant or secretary, include taking dictation, reading text or email messages aloud, looking up phone numbers, scheduling, placing phone calls and reminding the end user about appointments. 3. Popular virtual assistants currently include Amazon Alexa, Apple's Siri, Google Assistant VIRTUAL ASSISTANTS
- 11. 4 CHAT BOTS
- 12. 1. Chatbots are software applications that use artificial intelligence & natural language processing to understand what a human wants, and guides them to their desired outcome with as little work for the end user as possible. Like a virtual assistant for your customer experience touch points. 2. Chatbots are typically used in dialog systems for various purposes including customer service, request routing, or for information gathering. 3. While some Chatbots applications use extensive word-classification processes, CHAT BOTS
- 13. 5 WEB CRAWLERS
- 14. The web is like an ever-growing library with billions of books and no central filing system. We use software known as web crawlers to discover publicly available webpage A web crawler (also known as a web spider or web robot) is a program or automated script which browses the World Wide Web in a methodical, automated manner. This process is called Web crawling or spidering. Many legitimate sites, in particular search engines, use spidering as a means of providing up-to-date data. The crawling process begins with a list of web addresses from past crawls and sitemaps provided by website owners. As our crawlers visit these websites, they use links on those sites to discover other pages. WEB CRAWLERS