7 Steps to Succeed in Multi Channel Retail
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The document outlines seven steps to succeed in multi-channel retail, emphasizing the importance of creating richer customer relationships and experiences across channels. It notes that a significant percentage of shoppers use multiple channels and highlights the need for consistent, real-time interactions to enhance customer fulfillment. Additionally, it suggests centralizing product information as a strategy to increase sales through a multi-channel approach.
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7 Steps to Succeed in Multi Channel Retail
- 1. 7 Steps to Succeed in Multiple Channel Retail
- 2. Build Better Shoppers who buy on multiple channels have a higher lifetime value than those who shop using only one channel. 30% 1 Customer Relationships
- 3. Create Rich Digital Experiences of customers get frustrated with inconsistent58% experiences from channel to channel. 2
- 4. Improve Customer Fulfilment In a study of 46,000 shoppers, 73% of them used multiple channels during their shopping journey to fulfill their retailing needs. 3
- 5. Encourage Real Time Shopping 4 By 2020, customers will manage 85% of their relationship with an enterprise, without human interaction.
- 6. Emphasize On Interactions 5 Out of 300 organizations surveyed, 85% support multi-channel customer interactions.
- 7. Emphasize on Continuity of Experience Two-thirds (about 67% ) of online shoppers made purchases involving multiple channels in the past six months. 6
- 8. 7 Centralize & Consolidate Your Product Information A multi-country survey found that 74% of businesses increased their sales with a multi-channel strategy.
- 9. Pimcore facilitates creation of flexible, high-performing and personalized eCommerce experiences needed by growing enterprises. Try a Free Demo Now! https://www.pimcore.com/en/try
- 10. Thanks