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A SHOPPING LIST FOR
ECOMMERCE CONTENT
INSPIRATION
C h a r l i e W i l l i a m s
2 7 t h S e p t e m b e r 2 017
@ P A G E S A U C E
HOW DO I
MANAGE
CONTENT?
Fo r h un dre d
o f pro du ct s ?
A client asks.
In Google ’s eyes
when it comes
t o co n t e n t ?
@ P A G E S A U C E
WHAT IS
‘GOOD’?
A client asks.
@ P A G E S A U C E
Hello.
@pagesauce
charlie@
screamingfrog.co.uk
@ P A G E S A U C E
Sit e arc hit ecture acts
as t h e la yo ut
f o r yo u r s t o re
TECH SEO
& MAPPING
Why content.
@ P A G E S A U C E
Con t e n t h e lps use rs
underst and &
purc h ase
CONTENT
= STAFF
Why content.
@ P A G E S A U C E
Why content.
BUT...
WHAT
ABOUT
AMAZON?
@ P A G E S A U C E
Why content.
BUT...
WHAT
ABOUT
AMAZON?
@ P A G E S A U C E
Why content.
AS GOOD
AS AMAZON
H ow do we pro duce
some t h in g as useful?
@ P A G E S A U C E
Why content.
BUT...
WHAT
ABOUT
AMAZON?
@ P A G E S A U C E
Why content.
BUT...
WHAT
ABOUT
AMAZON?
@ P A G E S A U C E
Con t e n t is h ow we
st ar t t h at relat ion sh ip
wit h cust omers
NOT JUST
THE PRICE
Why content.
A s e r i e s o f t a c t i c s
t o g e t y o u
t h i n k i n g o f b e t t e r
e c o m m e r c e
c o n t e n t i d e a s
FINDING
INSPIRATION
@ P A G E S A U C E
@ P A G E S A U C E
Con t e n t inve n t or ie s
WHAT
HAVE YOU
GOT?
Inspiration.
urlprofiler.com/blog/content-inventory/
content-insight.com
@ P A G E S A U C E
Ident ify where your
co n t e n t h as issue s
WHAT’S
WORKING?
Inspiration.
@ P A G E S A U C E
B u i l d a pi ct u re o f
what wor ks
Inspiration.
LEARN
FROM THE
MARKET
@ P A G E S A U C E
Wh e re can yo u t ar ge t
mo re of your
audie n ce ’s lan guage ?
GAP
ANALYSIS
Inspiration.
@ P A G E S A U C E
Inspiration.
Wh at ’s t h e be st
pro duct page an d
inf o you can provide?
IMPROVE
TEMPLATE
A t two levels - t heir
int erests, & t heir
pro ble ms
AUDIENCE
RESEARCH
Inspiration.
@ P A G E S A U C E
@ P A G E S A U C E
Kn ow yo ur pro duct
audie n ce
GET SOME
PERSONA
Inspiration.
@ P A G E S A U C E
Wh at ’s t h e st o r y
be h in d purc h ase o f
yo u r m ai n pro du ct s?
USER
JOURNEY
Inspiration.
I want to…NA RRATIVE :
So that…GOAL:
CONTEXT: Using…
As a…ACTOR:
@ P A G E S A U C E
G o o gl e ’s ai m i s t o
know t he aim behind
t h e key wo rd
ANSWER
INTENT
Inspiration.
The intent…GOAL:
@ P A G E S A U C E
Wh o are t h e
ex pe r t s w i t h i n
t h e busin e ss?
INTERNAL
EXPERTS
Inspiration.
C U S T O M E R
S E R V I C E S
C O M M O N I S S U E S
@ P A G E S A U C E
Wh o are t h e
ex pe r t s w i t h i n
t h e busin e ss?
Inspiration.
S A L E S
T E A M
B A R R I E R S
INTERNAL
EXPERTS
@ P A G E S A U C E
Wh o are t h e
ex pe r t s w i t h i n
t h e busin e ss?
Inspiration.
S H O P F L O O R
T E A M S
A U D I E N C E G O A L S
INTERNAL
EXPERTS
@ P A G E S A U C E
Why n o t bui l d yo ur
own dat a t o anal y se?
CUSTOMER
SURVEYS
Inspiration.
@ P A G E S A U C E
Why n o t bui l d yo ur
own dat a t o anal y se?
Inspiration.
CUSTOMER
SURVEYS
@ P A G E S A U C E
SE O mar ke t
re s e arc h dat a
KEYWORD
RESEARCH
Inspiration.
@ P A G E S A U C E
See what Google
t h in ks is re levan t f o r
yo u r si t e o r pro du ct
KEYWORD
PLANNER
Inspiration.
adwords.google.com/KeywordPlanner
@ P A G E S A U C E
Suggesti ons based on
re al s e arc h e s
GOOGLE
SUGGEST
Inspiration.
infinitesuggest.com
@ P A G E S A U C E
Suggesti ons based on
re al s e arc h e s
AMAZON
SUGGEST
Inspiration.
keywordtool.io
@ P A G E S A U C E
F i n d t h e se arc h e s
where you can
an swe r t h e q ue st io n
Inspiration.
ANSWER
THE PUBLIC
answerthepublic.com
@ P A G E S A U C E
ANSWER
THE PUBLIC
Inspiration.
F i n d t h e se arc h e s
where you can
an swe r t h e q ue st io n
@ P A G E S A U C E
Inspiration.
Use PAAs t o build
pict ure o f t o pic
PEOPLE
ALSO ASK
getstat.com/blog/
people-also-ask/
@ P A G E S A U C E
See what how else
pe o ple se arc h
RELATED
SEARCHES
Inspiration.
@ P A G E S A U C E
F i n d t h e q u e st i o n s
pe o ple can ’ t G o o gle
an an swe r f o r
Q&A & FAQ
PAGES
Inspiration.
@ P A G E S A U C E
F i n d t h e q u e st i o n s
pe o ple can ’ t G o o gle
an an swe r f o r
Q&A & FAQ
PAGES
Inspiration.
@ P A G E S A U C E
Can we crowdsource
h ow t h e
public migh t se arc h ?
ASK THE
AUDIENCE
Inspiration.
@ P A G E S A U C E
GET
COOKING
Inspiration.
semrush.com
ahrefs.com
moz.com
sistrix.com
searchmetrics.com
@ P A G E S A U C E
Appl y in g kn ow le dge
t o o u r sh o ppi n g
ex pe r i e n ce
PRODUCT
PAGE
CONTENT
Experience.
@ P A G E S A U C E
Yo u r c h an ce t o
im press users,
an d se arc h e n gin e s
PRODUCT
DESCRIPTION
Experience.
@ P A G E S A U C E
Yo u r c h an ce t o
im press users,
an d se arc h e n gin e s
Experience.
PRODUCT
DESCRIPTION
@ P A G E S A U C E
Remove fr ict ion by
addre ssin g issue s
COMMON
QUESTIONS
Experience.
@ P A G E S A U C E
Use it, but no t alone
t o a vo i d o f f -si t e
duplicat io n
MANUFACTURER
CONTENT
Experience.
@ P A G E S A U C E
SCRAPE
AMAZON
Experience.
F i n d t h e q u e st i o n s
& probl ems
be in g aske d
@ P A G E S A U C E
GET UGC
CONTENT
Experience.
Ask your audie n ce
t o add u n i q u e , &
h e l pf u l , co n t e n t
@ P A G E S A U C E
SELL THE
USPS
Experience.
Wh at m ake s t h i s
pro duct dif f e re n t ?
Wh at do e s i t so l ve ?
@ P A G E S A U C E
BENEFITS
NOT
FEATURES
Experience.
Users buy t h e i r st or y,
n o t yo u r pro du ct
@ P A G E S A U C E
AUDIENCE
PERSPECTIVE
Experience.
Segment your
co n t e n t by h ow
users t hink
@ P A G E S A U C E
AUDIENCE
PERSPECTIVE
Experience.
Speaki ng your
audie n ce ’s lan guage
@ P A G E S A U C E
SHOW
EXPERTISE
Experience.
M ake yo ur pro duct
co n t e n t h e lpful,
an d im pact ful
@ P A G E S A U C E
WORD(S)
COUNT
Experience.
To p page s h a ve
2 5 % m o re co n t e n t
@ P A G E S A U C E
G e t yo u r ow n ,
make t hem big
& add cont ext
BETTER
IMAGES
Experience.
@ P A G E S A U C E
74% increase
in understanding
of your product
MORE
VIDEO
Experience.
@ P A G E S A U C E
Use Sc h ema.org (&
o t her) semantic
mar k up
ADD
STRUCTURE
Experience.
@ P A G E S A U C E
Fo r bo t h S E O
& conversi on rat e
GET
FASTER
Experience.
@ P A G E S A U C E
Experience.
GET
FASTER
Fo r bo t h S E O
& conversi on rat e
@ P A G E S A U C E
T h i n k m o bi l e -f i r st i n
yo u r de si gn
Experience.
GET
FASTER
User-led con t en t
an swe r in g q ue st io n s
base d o n SE O dat a
@ P A G E S A U C E
ECOMMERCE
GAMEPLAN:
T L D R .
Know our audience
Find their language
Hyper-relevant, expert content
Useful, fast shopping
Nielson Norman group
“Today… brand is a
subjective perception of
value based on the sum of
a person’s experiences with
a product or company”
@ P A G E S A U C E
Why f al l down at t h e
pro duct st age ?
YOUR
BRAND
TLDR.
@ P A G E S A U C E
@pagesauce
T h an k yo u.
charlie@
screamingfrog.co.uk

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A shopping list for ecommerce content inspiration - TFM September 2017 #TFM17

  • 1. A SHOPPING LIST FOR ECOMMERCE CONTENT INSPIRATION C h a r l i e W i l l i a m s 2 7 t h S e p t e m b e r 2 017
  • 2. @ P A G E S A U C E HOW DO I MANAGE CONTENT? Fo r h un dre d o f pro du ct s ? A client asks.
  • 3. In Google ’s eyes when it comes t o co n t e n t ? @ P A G E S A U C E WHAT IS ‘GOOD’? A client asks.
  • 4. @ P A G E S A U C E Hello. @pagesauce charlie@ screamingfrog.co.uk
  • 5. @ P A G E S A U C E Sit e arc hit ecture acts as t h e la yo ut f o r yo u r s t o re TECH SEO & MAPPING Why content.
  • 6. @ P A G E S A U C E Con t e n t h e lps use rs underst and & purc h ase CONTENT = STAFF Why content.
  • 7. @ P A G E S A U C E Why content. BUT... WHAT ABOUT AMAZON?
  • 8. @ P A G E S A U C E Why content. BUT... WHAT ABOUT AMAZON?
  • 9. @ P A G E S A U C E Why content. AS GOOD AS AMAZON H ow do we pro duce some t h in g as useful?
  • 10. @ P A G E S A U C E Why content. BUT... WHAT ABOUT AMAZON?
  • 11. @ P A G E S A U C E Why content. BUT... WHAT ABOUT AMAZON?
  • 12. @ P A G E S A U C E Con t e n t is h ow we st ar t t h at relat ion sh ip wit h cust omers NOT JUST THE PRICE Why content.
  • 13. A s e r i e s o f t a c t i c s t o g e t y o u t h i n k i n g o f b e t t e r e c o m m e r c e c o n t e n t i d e a s FINDING INSPIRATION @ P A G E S A U C E
  • 14. @ P A G E S A U C E Con t e n t inve n t or ie s WHAT HAVE YOU GOT? Inspiration. urlprofiler.com/blog/content-inventory/ content-insight.com
  • 15. @ P A G E S A U C E Ident ify where your co n t e n t h as issue s WHAT’S WORKING? Inspiration.
  • 16. @ P A G E S A U C E B u i l d a pi ct u re o f what wor ks Inspiration. LEARN FROM THE MARKET
  • 17. @ P A G E S A U C E Wh e re can yo u t ar ge t mo re of your audie n ce ’s lan guage ? GAP ANALYSIS Inspiration.
  • 18. @ P A G E S A U C E Inspiration. Wh at ’s t h e be st pro duct page an d inf o you can provide? IMPROVE TEMPLATE
  • 19. A t two levels - t heir int erests, & t heir pro ble ms AUDIENCE RESEARCH Inspiration. @ P A G E S A U C E
  • 20. @ P A G E S A U C E Kn ow yo ur pro duct audie n ce GET SOME PERSONA Inspiration.
  • 21. @ P A G E S A U C E Wh at ’s t h e st o r y be h in d purc h ase o f yo u r m ai n pro du ct s? USER JOURNEY Inspiration. I want to…NA RRATIVE : So that…GOAL: CONTEXT: Using… As a…ACTOR:
  • 22. @ P A G E S A U C E G o o gl e ’s ai m i s t o know t he aim behind t h e key wo rd ANSWER INTENT Inspiration. The intent…GOAL:
  • 23. @ P A G E S A U C E Wh o are t h e ex pe r t s w i t h i n t h e busin e ss? INTERNAL EXPERTS Inspiration. C U S T O M E R S E R V I C E S C O M M O N I S S U E S
  • 24. @ P A G E S A U C E Wh o are t h e ex pe r t s w i t h i n t h e busin e ss? Inspiration. S A L E S T E A M B A R R I E R S INTERNAL EXPERTS
  • 25. @ P A G E S A U C E Wh o are t h e ex pe r t s w i t h i n t h e busin e ss? Inspiration. S H O P F L O O R T E A M S A U D I E N C E G O A L S INTERNAL EXPERTS
  • 26. @ P A G E S A U C E Why n o t bui l d yo ur own dat a t o anal y se? CUSTOMER SURVEYS Inspiration.
  • 27. @ P A G E S A U C E Why n o t bui l d yo ur own dat a t o anal y se? Inspiration. CUSTOMER SURVEYS
  • 28. @ P A G E S A U C E SE O mar ke t re s e arc h dat a KEYWORD RESEARCH Inspiration.
  • 29. @ P A G E S A U C E See what Google t h in ks is re levan t f o r yo u r si t e o r pro du ct KEYWORD PLANNER Inspiration. adwords.google.com/KeywordPlanner
  • 30. @ P A G E S A U C E Suggesti ons based on re al s e arc h e s GOOGLE SUGGEST Inspiration. infinitesuggest.com
  • 31. @ P A G E S A U C E Suggesti ons based on re al s e arc h e s AMAZON SUGGEST Inspiration. keywordtool.io
  • 32. @ P A G E S A U C E F i n d t h e se arc h e s where you can an swe r t h e q ue st io n Inspiration. ANSWER THE PUBLIC answerthepublic.com
  • 33. @ P A G E S A U C E ANSWER THE PUBLIC Inspiration. F i n d t h e se arc h e s where you can an swe r t h e q ue st io n
  • 34. @ P A G E S A U C E Inspiration. Use PAAs t o build pict ure o f t o pic PEOPLE ALSO ASK getstat.com/blog/ people-also-ask/
  • 35. @ P A G E S A U C E See what how else pe o ple se arc h RELATED SEARCHES Inspiration.
  • 36. @ P A G E S A U C E F i n d t h e q u e st i o n s pe o ple can ’ t G o o gle an an swe r f o r Q&A & FAQ PAGES Inspiration.
  • 37. @ P A G E S A U C E F i n d t h e q u e st i o n s pe o ple can ’ t G o o gle an an swe r f o r Q&A & FAQ PAGES Inspiration.
  • 38. @ P A G E S A U C E Can we crowdsource h ow t h e public migh t se arc h ? ASK THE AUDIENCE Inspiration.
  • 39. @ P A G E S A U C E GET COOKING Inspiration. semrush.com ahrefs.com moz.com sistrix.com searchmetrics.com
  • 40. @ P A G E S A U C E Appl y in g kn ow le dge t o o u r sh o ppi n g ex pe r i e n ce PRODUCT PAGE CONTENT Experience.
  • 41. @ P A G E S A U C E Yo u r c h an ce t o im press users, an d se arc h e n gin e s PRODUCT DESCRIPTION Experience.
  • 42. @ P A G E S A U C E Yo u r c h an ce t o im press users, an d se arc h e n gin e s Experience. PRODUCT DESCRIPTION
  • 43. @ P A G E S A U C E Remove fr ict ion by addre ssin g issue s COMMON QUESTIONS Experience.
  • 44. @ P A G E S A U C E Use it, but no t alone t o a vo i d o f f -si t e duplicat io n MANUFACTURER CONTENT Experience.
  • 45. @ P A G E S A U C E SCRAPE AMAZON Experience. F i n d t h e q u e st i o n s & probl ems be in g aske d
  • 46. @ P A G E S A U C E GET UGC CONTENT Experience. Ask your audie n ce t o add u n i q u e , & h e l pf u l , co n t e n t
  • 47. @ P A G E S A U C E SELL THE USPS Experience. Wh at m ake s t h i s pro duct dif f e re n t ? Wh at do e s i t so l ve ?
  • 48. @ P A G E S A U C E BENEFITS NOT FEATURES Experience. Users buy t h e i r st or y, n o t yo u r pro du ct
  • 49. @ P A G E S A U C E AUDIENCE PERSPECTIVE Experience. Segment your co n t e n t by h ow users t hink
  • 50. @ P A G E S A U C E AUDIENCE PERSPECTIVE Experience. Speaki ng your audie n ce ’s lan guage
  • 51. @ P A G E S A U C E SHOW EXPERTISE Experience. M ake yo ur pro duct co n t e n t h e lpful, an d im pact ful
  • 52. @ P A G E S A U C E WORD(S) COUNT Experience. To p page s h a ve 2 5 % m o re co n t e n t
  • 53. @ P A G E S A U C E G e t yo u r ow n , make t hem big & add cont ext BETTER IMAGES Experience.
  • 54. @ P A G E S A U C E 74% increase in understanding of your product MORE VIDEO Experience.
  • 55. @ P A G E S A U C E Use Sc h ema.org (& o t her) semantic mar k up ADD STRUCTURE Experience.
  • 56. @ P A G E S A U C E Fo r bo t h S E O & conversi on rat e GET FASTER Experience.
  • 57. @ P A G E S A U C E Experience. GET FASTER Fo r bo t h S E O & conversi on rat e
  • 58. @ P A G E S A U C E T h i n k m o bi l e -f i r st i n yo u r de si gn Experience. GET FASTER
  • 59. User-led con t en t an swe r in g q ue st io n s base d o n SE O dat a @ P A G E S A U C E ECOMMERCE GAMEPLAN: T L D R . Know our audience Find their language Hyper-relevant, expert content Useful, fast shopping
  • 60. Nielson Norman group “Today… brand is a subjective perception of value based on the sum of a person’s experiences with a product or company” @ P A G E S A U C E Why f al l down at t h e pro duct st age ? YOUR BRAND TLDR.
  • 61. @ P A G E S A U C E @pagesauce T h an k yo u. charlie@ screamingfrog.co.uk