Admission Counselling
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This document outlines essential techniques for academic and career counseling, emphasizing the importance of intentionality, listening skills, and building rapport with candidates. It highlights the need to effectively communicate the value of the institution, courses, and placement opportunities while being attentive to applicants' needs. Additionally, it stresses the importance of following up systematically and maintaining professionalism throughout the counseling process.
Admission Counselling
- 1. Good Morning
- 6. You are the TOUCHPOINT
- 9. Feel the SIGNIFICANCE of your JOB
- 11. COUNSELLING = PLANNED Interviewing PURPOSEFUL Interviewing
- 12. Counselling = INTENTIONAL Intentionality is acting with a sense of CAPABILITY & RESPONSIBILITY In deciding actions, thoughts, and behaviors from a range of alternatives.
- 16. Can be demonstrated RESPONSIBILITY & CAPABILITY
- 18. GREET candidate with a SMILE Smile increases your face value
- 19. Allow candidate to settle down
- 21. Encourage Candidate to speak
- 22. You LISTEN!
- 23. LISTENING is Hearing with INTENT (Purpose)
- 24. LISTENING with INTENT Gives the PLEASURE of being HEARD
- 25. LISTENING
- 28. Look INTERESTED
- 29. Make Eye Contact
- 31. Ask questions
- 32. REPEAT what has been said. Make sure you UNDERSTOOD it correctly.
- 33. Do NOTinterrupt
- 35. Sell your BRAND with CONFIDENCE & SMILE. START your PITCH by talking about the : The University The Different Faculties * Student Strength (Numbers) Learning Facilities – Computer Lab & Library Affiliations & Accreditation The Course/ Program of interest. Both CONFIDENCE & SMILE are INFECTIOUS FACULTY / COURSES /PROGRAMS are different
- 36. Sell your BRAND with CONFIDENCE & SMILE. The Course /Program of interest: What makes Course/Program Unique Course/Program affiliations Subject Specialization (if any) Continuous Assessment & Examination Internships & Projects The personality grooming & Placements Repeat Often & Ask QUESTIONS. This reflects your ATTENTIVENESS.
- 37. Sell your BRAND with CONFIDENCE & SMILE. The Personality Grooming & Placements: Personality Grooming integral to all courses Professional Trainers for grooming The Training & Placement Cell (profile) Placement Statistics (%) Names of top 5 companies campus drives Package offered in p.a. with name of students & the department (if possible keep the list)
- 40. Will LEAN FORWARD. Will ASK SENSIBLE QUESTIONS. Will use FAMILIAR LANGUAGE & TERMS Will LISTEN Carefully & OBSERVE. Will appear to be CONFIDENT. INFORMED APPLICANT:
- 41. Will LOOK BLANK. Will NOT ASK ANY QUESTIONS. Will accompany PARENTS/FRIENDS. Will AGREE easily. Will be QUIET Lacks CONFIDENCE CONFUSED APPLICANT:
- 42. INFORMED Applicants will make INFORMED CHOICES CONFUSED Applicants has the potential to be CONVINCED
- 43. COUNSELLING - INFORMED PROSPECT LISTEN Carefully Talk precisely to the point. Introduce him/her to the concerned faculty (for SURE) Introduce him/her to the placement team (if needed) Talk about things that interests him/her DO NOT OVER PROMISE. Be HONEST DO NOT PRETEND OR BE STYLISH
- 44. Speak SLOWLY and CLEARLY Use SMALL SENTENCES. Take PAUSES Introduce him/her to the concerned faculty Send him/her for a Campus tour Talk about things that might interests to the parents (Security, Discipline, Teaching) Involve Parent in conversation Give MORE TIME COUNSELLING - CONFUSED PROSPECT
- 45. CLOSING THE DEAL
- 46. Closing the DEAL for taking ADMISSION is very TACTFUL & CRUCIAL
- 48. FOLLOW UP Maintain records (SYSTEMATICALLY) Share the information (PROMISES YOU HAVE MADE) STOP being VERBAL (YOU WILL FORGET SO DOCUMENT) Honour your Words (PROMISES) Be PROMPT, PROACTIVE, and PATIENT
- 49. FOLLOW UP (TELEPHONE) ASK the candidate for the best time to CALL. CALL on TIME (For Sure) Speak Politely & Clearly. Decide what you are going to talk. Keep you talking notes HANDY. Don’t take CALL randomly. REMEMBER: IN COMMUNICATION ENGLISH LANGUAGE SHOULD NOT BE THE PROBLEM. CLARITY OF THOUGHTS IS FOR SURE VERY IMPORTANT
- 50. FOLLOW UP 3 Ps: PROMPT, PROACTIVE, and PATIENT PROMPT: Keep the follow up mail template ready. Keep it SHORT & precise Keep attachment or links(URL) ready
- 51. According to website analytics the use of mobile devices to access the internet has increased by 91% worldwide with special mention for India.
- 52. SHIFT YOUR PRIORITIES MAK YOUR TO DO LIST FOR TH DAY
- 53. FOCUS GIVE IMPORTANCE TO THE APPLICANT
- 54. STOP DOING EVERYTHING WHEN COUNSELLING….just focus on LISTENING
- 55. COUNSELLING is all about LISTENING Listening ATTENTIVELY
- 56. Be Curious…
- 57. Focus on Applicant’s CONCERNS
- 58. Counselling Suggestions Listen to RESOLVE. Avoid “PERFECT” solutions. Avoid jumping to the “RIGHT” response too soon.
- 59. Be in the Moment of Counselling
- 61. Frown
- 62. Look Away
- 63. Look Down
- 64. Glare
- 65. Blunt & Stiff
- 66. Don’t Fidget
- 68. FEEL the IMPORTANCE of JOB you are doing CHANGE your PRIORITIES LEARN by LISTENING Carefully Be SYSTEMATIC BE Ready with your detials COOPERATE and HELP each other DO NOT COMPETE
- 70. For any ASSISTANCE REACH US at [email protected]