Adoption: Thinking Beyond Simply Deploying a Solution
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The document discusses the complexities of adopting cloud technology, emphasizing the need for a comprehensive change management strategy beyond simple deployment. It outlines various change scenarios in cloud adoption, including the migration from on-premise solutions to SaaS and the ongoing need to manage updates and user impacts. Key strategies for successful implementation focus on communication, training, and measurement of performance to realize long-term value.
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Adoption: Thinking Beyond Simply Deploying a Solution
- 1. Adoption: Thinking Beyond Simply Deploying a Solution © 2011 Ariba, Inc. All rights reserved.
- 2. Initial Survey: Where Are You? © 2011 Ariba, Inc. All rights reserved. Current? Future? Technology (Codebase) CD (4.4,8.2,9r1,etc) On Demand (10s2) Community ASN Discovery Exchange Partners (DocuSign, SalesForce, other) Capabilities Domain Expertise Value Enablement Execution Support
- 3. Session Objectives Introduce/review, discuss, and understand: Cloud change realities and implications A general approach to managing change Specific change strategies and issues for cloud realities © 2011 Ariba, Inc. All rights reserved.
- 4. Introductions David Heller, HP Greg Gardner, Ariba Katie Roche, Ariba © 2011 Ariba, Inc. All rights reserved.
- 5. Topics The New Reality Managing Change in the Cloud © 2010 Ariba, Inc. All rights reserved. © 2011 Ariba, Inc. All rights reserved.
- 6. The New Reality Migration of code and processing to “The Cloud” “The Cloud” is much more than On Demand Cloud has significant characteristics © 2011 Ariba, Inc. All rights reserved.
- 7. Migration of Code and Processing FROM CD Codebase Controlled Customized? On-premise? TO SaaS Automatic updates, determined by release schedule Configured Hosted © 2011 Ariba, Inc. All rights reserved.
- 8. A New Reality? “ Cloud” is Much More than SAAS Technology Community Capabilities “ Cloud” Capabilities Technology OnDemand (10s2) Ariba toolset Community ASN Discovery Exchange Partners Most “cloud” transactions come through CD customers Largely via AN “ Cloud” reality is not entirely “new” OnDemand: 2006 AN: 1999 © 2011 Ariba, Inc. All rights reserved.
- 9. Cloud Characteristics Technology Configuration vs Customization Adapt processes to tool vs adapt tool to process Periodic updates Whether you want it or not Universal; cannot insulate or partition your cloud ROI: Long vs Short-term Initial low cost Value over long term © 2011 Ariba, Inc. All rights reserved.
- 10. Adoption in (and Outside) the Cloud The Long View Fundamentals always the same Management per Type of Change © 2011 Ariba, Inc. All rights reserved.
- 11. Beyond Deployment Remember the Cloud Value Prop Low startup cost Periodic enhancement Value OVER TIME Success is a long-term prospect Adoption/ Change Management is geared to the long run Standup/enablement NOT necessarily good enough What does this particular implementation require? How do we take the long view? © 2011 Ariba, Inc. All rights reserved.
- 12. The Long View of Success Fundamentals of performance remain the same Long or short run CD or SAAS Ariba or anything else Performance needs vary by type of change Where are YOU now? Where are YOU going? © 2011 Ariba, Inc. All rights reserved.
- 13. Fundamentals: Always the Same Performance = Ability + Motivation Common means: Communication, Training, Support Objectives: Guide Scope and Plans Frame measurement Measurement: Proves Results Identifies areas for improvement © 2011 Ariba, Inc. All rights reserved.
- 14. Performance Visualized © 2011 Ariba, Inc. All rights reserved.
- 15. Performance: Task Breakout © 2011 Ariba, Inc. All rights reserved. Assumed / Others Responsible Objectives and User Analysis Communications Training Support Motivation
- 16. Changes in the Cloud: Impacts Vary by Type of Change Common Scenarios 1) New Cloud Capabilities CD or other legacy: new cloud (separate OD, AN, etc) capability General: Addition of technology/community/capability 2) Technology Conversion (CD-OD) Lose customizations gap management 3) General Cloud Updates (even for CD) periodic updates Non-stop Change is now constant! © 2011 Ariba, Inc. All rights reserved.
- 17. Scenario User Impacts New Cloud Capabilities Technology Conversion (CD-OD) Periodic cloud changes © 2011 Ariba, Inc. All rights reserved. 1 2 3 Breadth Depth
- 18. Managing: ANY CHANGE Audiences Identify who is affected Communication By audience Introduce new functions and purpose Actions expected of users Right time/message/sender/receiver © 2011 Ariba, Inc. All rights reserved.
- 19. Managing Communications Key messages New capability Purpose and benefits Process to use “ What’s New” tutorials System events (down, up) Communications Resources Channels “ Ariba” (your brand) Resources Page Your intranet All things Ariba Updates, training & reference materials, communications, links, etc Direct from Ariba? From “ Ariba” “ Ariba Customer Notification” “ Ariba Administrator” From dedicated point of contact? Sender TBD? © 2011 Ariba, Inc. All rights reserved.
- 20. Overcommunication as a Risk © 2011 Ariba, Inc. All rights reserved.
- 21. Managing: New Cloud Capabilities Impact: Breadth: (variable) Depth: High High: Critical business capability New OnDemand toolset (e.g. Sourcing Pro) AN transactions Low: Optional capability Get people to participate in Exchange, etc. Management: COMPREHENSIVE Identify Audiences Communicate Introduce new functions and purpose Actions expected of users Train Verify initial capability Support Motivate Move from old process © 2011 Ariba, Inc. All rights reserved.
- 22. Managing: CD to On Demand Conversion Impacts: Breadth: Variable # of users for converted capabilities Depth: Low-Medium Lost customizations? Gap management Functionality changes Management: FOCUSED ON DELTAS Audiences: Unknown: general assumptions Communicate: UI and functional deltas Data conversion plans Train Introduce new functions only Verification not required unless function is Completely new Much different functionality Support For limited timeframe? For limited scope? © 2011 Ariba, Inc. All rights reserved.
- 23. Managing: General Cloud Updates Impacts: Breadth: High Depth: Low Periodic updates Non-stop Change is now constant! Management: MINIMAL Communication Primary need Beware overcommunication! Internal Ariba Website? Your own Ariba Training For NEW capabilities e.g. Discovery release Support Long-term Ariba contact/manager? Short-term project team not suited to long-term support? © 2011 Ariba, Inc. All rights reserved.
- 24. Summary: Management By Change Type © 2011 Ariba, Inc. All rights reserved.
- 25. Realizing Value Over Time You get what you measure Align measurement to actual results Savings: over time vs. legacy shutdown Adoption: trends Timeframe of measurement? Monthly, quarterly, annually? Transactions Cost per PO User satisfaction Etc. © 2011 Ariba, Inc. All rights reserved.
- 26. Questions © 2011 Ariba, Inc. All rights reserved.
- 27. “Safe Harbor” and Confidential Information Statement This information reflects the status of Ariba solution planning as of January 2011. All such information is the Confidential Information of Ariba (per the contract between our companies), and must not be further disclosed, as stated in the confidentiality clause of that contract. This presentation contains only intended guidance and is not binding upon Ariba to any particular course of business, product strategy, and/or development. Its content is subject to change without notice. Ariba assumes no responsibility for errors or omissions in this document. Ariba shall have no liability for damages of any kind including without limitation direct, special, indirect, or consequential damages that may result from the use of these materials. © 2011 Ariba, Inc. All rights reserved.
- 28. Adoption: Thinking Beyond Simply Deploying a Solution © 2011 Ariba, Inc. All rights reserved.