Interpersonal Skills and
Project Management

Because I'm the CEO, and I think it can be done.
Steve Jobs
Ali Mazhar Zaidi
• Self Awareness and Personalities

Khurram Shakeel
• Leadership and Communication

Umer Siddiqui
• Motivation and Team building

Zeeshan Raza
• Influencing and Decision making

Noman Qureshi
• Negotiation and Cultural Awareness
Do you really think you can be an
effective project manager without
effective interpersonal skills?
Keep Thinking!

Because It’s Not going to Work!
Project

Management

Manager
Leader

Motivator

Communicator

Decision
Maker

Project
Manager

Influencer

Negotiator
Self Awareness

First keep the peace within yourself, then you can also bring peace to
others.
Thomas a Kempis
Strength

Attitudes

Weaknesses

Values

Biases

Perceptions
Agreeable

Extrovert

Personality

Conscientious

Emotionally
stable
Leadership

A leader is the one who knows the
way, goes the way, and shows the
way.
John C. Maxwell
Honesty

Confidence

Ability to
Delegate

Leader

Communication

Sense of
Humor

Commitment

Ability to
Inspire
What does leader usually do?
Lead the project team members and stakeholders toward a common project goal

Ability to get things done through the project team members

Effective leadership: RESPECT & TRUST

Project initiation: communicate, motivate and inspire project team

All phases: maintain the vision, strategy and communications

Evaluate performance of the project team.
Communication

“The most important thing in
communication is hearing what isn’t said”
Peter Drucker
Project managers should communicate

Right
Information

To the right
Person

At the right
time

At the right
place

Using the
right format
Project Managers should

•Identify communication channels
•Information need to provide
•Information need to receive
•Communicate effectively
Non Verbal Communication

What you do speaks so loudly that I cannot
hear what you say.
Ralph Waldo Emerson
Motivation

Don’t let your motivation burnout!
Job satisfaction
Challenging work
Sense of accomplishment
Achievement and grow
Sufficient financial compensation
Rewards and recognition

Motivation values
Esteem

Self
actualization

Social
Safety

Physiological

Maslow's hierarchy of needs
Team Building

The secret to success is good leadership, and
good leadership is all about making the lives
of your team members or workers better.
Tony Dungy
Team Building

Tasks:

Processes:

• Establish goals
• Define and negotiate roles & procedures

• Communication
• Conflict management
• Motivation
• Leadership
Team Building

Why?

Process of helping project team members
working towards common project goals

Designed for improving project team
performance
Result of good leadership and good team
building is teamwork
Promoting trust and open communication
Team building is ongoing process
Influencing

A teacher affects eternity; he
can never tell where his influence
stops.
Henry Adams
Influencing Lead by example, and follow through
with commitments

Clarify how a decision will be made
Use a flexible interpersonal style, adjust
the style to the audience
Apply your power skillfully and cautiously

Think of long-term collaboration
Decision making

“Whenever you see a successful business, someone
once made a courageous decision.”
Peter F. Drucker

“It's up to you, not fate.” ― David Leviathan
Decision making styles
Command

Consultation

Consensus

Coin flip
(random)
Decision making Factors

Time
constraints

Trust

Quality

Acceptance
Decision making process

Evaluation
of the
Outcome
and Process

Solution
Evaluation
Planning

Solution
Action
Planning

Problem
Definition

Problem
Solution
Generation

Ideas to
Action
Political and culture awareness
Political
awareness:

Skillful use of politics and power helps
in project success
Ignoring or avoiding politics and
inappropriate use of power lead to
difficult projects
Follow the established process

Stakeholder management
Culture differences

Language

Religion

Customs

Rituals

Business
meeting
etiquette
Culture
Awareness
can

Promote leadership development through
understanding and learning
Reduce conflict through understanding of
culture

Enhance self confidence in dealing with
diversity
Build coping skills for dealing with negative
emotions

Reduce individual stress by promoting
understanding and acceptance.
Promote ethical practices by providing
support and facilitating awareness.
Negotiations

Negotiation means getting the best of your opponent.
Marvin Gaye
Negotiation
Negotiation is a strategy to get other
parties to reach an agreement
It is an integral part of project
management

It increases the probability of project
success.
Negotiating in project management
Negotiation during the project life cycle
Analyzing and negotiating with stakeholders
Power and politics
Project constraints during negotiation

Negotiating collaboratively
Win-Win Negotiation Steps
Focus on
common
project goals

Establish
rapport and
relationships

Understand
what motivates
the
stakeholders

Understand the
Win-Win options

Practice and
Practice

Emphasis on the
consensus

Analyze the
outcome and
risks

Summarize and
document
what have
been agreed.

Confirmation of
the agreement
Attributes of Project Manager

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Attributes of Project Manager