Business case voor een digitale werkplek
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The document outlines a webinar on building a business case for a digital workplace, which integrates applications with information and fosters collaboration. It emphasizes the importance of stakeholder engagement, clear objectives, and metrics to measure the success of digital initiatives. Key steps include determining strategy, identifying stakeholders, selecting metrics, and calculating the business case to drive organizational change and improve performance.
Business case voor een digitale werkplek
- 1. ©2016 Avanade Inc. All Rights Reserved. Hoe bouw je een Business Case voor een Digital Workplace Digital Workplace Webinar Series Dirk Zekveld Rein Knol 17 maart 2016
- 2. ©2016 Avanade Inc. All Rights Reserved. Click to add titleVoordat we starten… • Webinar wordt opgenomen. Je ontvangt na de sessie een e-mail met een link naar de opname en slides. Opname • Gebruik de chatfunctie (Questions) om je vraag te stellen Vragen? • Posten of tweeten? Gebruik hashtag #MakeWorkDigital Social • Na de webinar is er een korte survey. We horen graag wat je ervan vond Feedback
- 3. ©2016 Avanade Inc. All Rights Reserved. Click to add titleWat maakt een werkplek ‘digitaal’? Business Drivers Attract, engage and retain employees who expect to work collaboratively using consumer-grade interfaces and tools Support devices used by employees and make key applications and information available anytime, anywhere in a secure way Enable more agile and productive ways of teamwork and collaboration Increase win rates, close sales faster, bring new sales people up to competency faster and accelerate the launch of new products/markets Improve customer satisfaction, decrease operation expenses, increase upsell and reduce time to competency Enable operational improvements, improve service satisfaction, increase uptime and reduce time to competency Sales, Marketing, Operations, Finance, R&D Digital Employee Contextually intelligent to their role, device, location and task at hand Desktop, phone, tablet, wearables, sensors, robots Email, voice, video, IM, social, M2M Structured/unstructured, streaming, stored search, access, analytics, …. Sharing of expertise, best practices, and methods
- 4. ©2016 Avanade Inc. All Rights Reserved. Click to add titleSprekers Dirk Zekveld Digital Workplace lead Digital Strategy Rein Knol Digital Workplace Business Cases Digital Workplace & ECM Consultant
- 5. ©2016 Avanade Inc. All Rights Reserved. Click to add title • Wat is een Digital Workplace? • Hoe maak je een Business Case voor een Digital Workplace? • Q&A Agenda
- 6. ©2016 Avanade Inc. All Rights Reserved. Click to add titleWat is een Digital Workplace? • Digital Workplace integreert applicaties met informatie en conversaties • Het anticipeert op de informatiebehoefte • De Digital Workplace werkt met intelligente context naar gelang de rol, apparaat en taak van de medewerker • Het komt tot zijn recht op moderne digitale communication, collaboration and analytics platformen • Het optimaliseert het gebruik van openbare, private en hybride cloud “It is a blend of capabilities, enablers and above all mindset – all essential perspectives in how organizations work.” Netstrategy/JMC, Digital Office 2014 report Devices Digital Workplace with Intelligent Context
- 7. ©2016 Avanade Inc. All Rights Reserved. Click to add titleDigital Workplace ontwikkeling Community & Collaboration Services Structure Communication & Information Groeiende Scope Maturity Model Base Low Mid High Excel
- 8. ©2016 Avanade Inc. All Rights Reserved. Click to add titleVan halen … Community & Collaboration Services Structure Communication & Information
- 9. ©2016 Avanade Inc. All Rights Reserved. Click to add title… naar brengen Community & Collaboration Services Structure Communication & Information
- 10. ©2016 Avanade Inc. All Rights Reserved. Click to add title “Ontwikkel je Digital Workplace visie in lijn met je business strategie.”
- 11. ©2016 Avanade Inc. All Rights Reserved. Click to add titleDigital Workplace Visie Digital Workplace Capabilities And Services Workforce nWorkforce 4Workforce 3Workforce 2Workforce 1 High-Performance Workplace (specifiek) Insight driven decisions Compliance & risk management Case handing Business administrationIntelligent context Digital Workplace Platform Mobile device management Upgrade service Unified end point management Identity & access management Digital Workplace Services (generiek) Modern intranet Asset marketplace Mobile workplace Employee self serviceIntelligent search
- 12. ©2016 Avanade Inc. All Rights Reserved. Click to add title Change Enablement vergroot het succes en user adoption door: Business value vergroten door adoptie Drives and measures an organization’s preparedness for implementation and accountability for the business outcomes of change. Business Readiness & Deployment Strategy, Roadmap, Plan Journey Management Communication, Learning & Performance Support, Stakeholder Engagement, and Change Readiness. Core Change Enablement
- 13. ©2016 Avanade Inc. All Rights Reserved. Click to add title Dus, als de Digital Workplace verandert van een technologie naar een business aanpak, hoe verandert dit de manier waarop we een business case maken?
- 14. ©2016 Avanade Inc. All Rights Reserved. Click to add title Betrek stakeholdersSupport & akkoord voor budget Spreek dezelfde taal Evidence om budget te blijven houden tijdens bezuinigingen Basis voor continue prestatie metingen Waarom hebben we een Business Case nodig?
- 15. ©2016 Avanade Inc. All Rights Reserved. Click to add title8 Stappen om een Business Case op te zetten 1 Bepaal HL strategie & doelstellingen Bepaal stakeholders2 3 4 5 6 7 Selecteer Metrics 0-meting huidige prestaties Verbind HL doelstellingen en capabilities met metrics Vaststellen concrete doelstellingen Bepaal roadmap 8 Bereken business case ($, TCO, ROI)
- 16. ©2016 Avanade Inc. All Rights Reserved. Click to add title ©2016 Avanade Inc. All Rights Reserved. Stap 1: Strategie en doelstellingen
- 17. ©2016 Avanade Inc. All Rights Reserved. Click to add titleDigital Workplace doelstellingen Real estate reductions • ~ 60% desks vacant at any one time • Average business could save $2,500 to $5,000 a year for each half-time teleworker • Cisco: $1.1bn / BT: £60m / GlaxoSmithKline: $50m Productivity • Improved productivity perceived main “hard” benefit digital workplace by senior management • Engaged employees work harder & better • BT: ↑20% / UPS: ↑17% Absenteeism • Average costs of absence are estimated at 35% of payroll • Improvement work–life balance, and reduction of stress, are key factors in reducing absenteeism enabled by new ways of working Staff turnover • Value half-time telework estimated at annual $3,350 per teleworker or $79,000 per retained employee. • With 25% turnover & average pay of $35K, replacement costs $4m to $10m a year per 1,000 employees Operations continuity • US government reported productivity benefits of remote working during 2008 snowstorms • In the UK, the 2012 Olympics were a major catalyst for companies to adopt flexible work programs Environmental gains • USA could cut Persian Gulf imports by 47% if employees who want to work from home 50% • Annually savings travel: EY: £2.5m / Cisco: $10.3m a year 1 2 3 4 5 6 7 8
- 18. ©2016 Avanade Inc. All Rights Reserved. Click to add title • Exploit Digital Literacy • Work Anytime Anywhere • Attract and Retain Talent • Promote Self-Development • Boost Individual Performance • Nurture Collaborative Culture • Promote Creativity and Innovation Digital Workplace doelstellingen 1 2 3 4 5 6 7 8
- 19. ©2016 Avanade Inc. All Rights Reserved. Click to add title ©2016 Avanade Inc. All Rights Reserved. Stap 2: Bepaal Stakeholders
- 20. ©2016 Avanade Inc. All Rights Reserved. Click to add title • IT Capabilities • Business Doelstellingen Finance Berekening TCO Stakeholders 1 2 3 4 5 6 7 8
- 21. ©2016 Avanade Inc. All Rights Reserved. Click to add title ©2016 Avanade Inc. All Rights Reserved. Stap 3: Selecteer metrics
- 22. ©2016 Avanade Inc. All Rights Reserved. Click to add titleVerschillende mogelijkheden om gegevens te verzamelen Method Example Method Example With and Without BT Group deployed first to 600 out of 6,000 potential users and measured differential productivity, customer satisfaction, sales close rate, etc. over a two month period. Survey Large professional services firm surveyed users to determine their efficiency, travel and cycle time savings and extrapolated to the entire employee population Users vs Non-Users Large hi tech company looked at the achievement of annual key performance indicators (e.g., sales) of people who regularly used the system versus those who didn’t use it Time Study Large retailer timed the steps a user needed to do under the old system versus new and extrapolated the overall savings to the workforce Baseline Global pharmaceutical company collected historical data on average product time to market and then compared to average post deployment Anecdotal Global professional services firm interviewed top users each month to develop case studies of how system helped them be more successful (e.g., won new business, saved time in creating deliverables, etc.) then shared with other employees and leadership 1 2 3 4 5 6 7 8
- 23. ©2016 Avanade Inc. All Rights Reserved. Click to add titleVerbind metrics met business doelstellingen Demand Management Market Responsiveness Target Market Index Market Coverage Index Market Share Index Opportunity / Threat Index Product Portfolio Index Channel Profitability Index Configurability Index Sales Effectiveness Sales Opportunity Index Sales Cycle Index Sales Close Index Sales Price Index Cost of Sales Index Forecast Accuracy Customer Retention Index Product Development Effectiveness New Products Index Feature Function Index Time-to-Market Index R&D Success Index Supply Management Customer Responsiveness On-Time Delivery Order Rate Fill Material Quality Service Accuracy Service Performance Customer Care Performance Agreement Effectiveness Transformation Ratio Supplier Effectiveness Supplier On-Time Delivery Supplier Order Fill Rate Supplier Material Quality Supplier Service Accuracy Supplier Service Performance Supplier Care Performance Supplier Agreement Effectiveness Supplier Transformation Ratio Operational Efficiency Cash to Cash Cycle Time Conversion Cost Asset Utilization Sigma Value Support Services Human Resources Responsiveness Recruitment Effectiveness Index Benefits Administration Index Skills Inventory Index Employee Training Index HR Advisory Index HR Total Cost Index Boost individual performance Attract and Retain Talent Promote Creativity and Innovation 1 2 3 4 5 6 7 8
- 24. ©2016 Avanade Inc. All Rights Reserved. Click to add title ©2016 Avanade Inc. All Rights Reserved. Stap 4: 0-meting huidige prestaties
- 25. ©2016 Avanade Inc. All Rights Reserved. Click to add title0-meting huidige prestaties Moeilijk Vaak niet aanwezig 1 2 3 4 5 6 7 8
- 26. ©2016 Avanade Inc. All Rights Reserved. Click to add title ©2016 Avanade Inc. All Rights Reserved. Stap 5: Verbind Doelstellingen en capabilities met metrics
- 27. ©2016 Avanade Inc. All Rights Reserved. Click to add titleDigital Workplace doelstellingen en capabilities 1 2 3 4 5 6 7 8
- 28. ©2016 Avanade Inc. All Rights Reserved. Click to add titleMap Capabilities to Metrics via doelstellingen … New Product Index Time-to-market Index Sales Cycle Index Assets Utilization Skills Inventory Index Doelstellingen Work Anytime, Anywhere Nurture Collaborative Culture Promote Creativity and Innovation Boost Individual Performance Attract and Retain Talent Cloud Office Bring Your Own "x" Enterprise Social Network Internal "YouTube" Sync and Share … Metrics Capabilities … 1 2 3 4 5 6 7 8
- 29. ©2016 Avanade Inc. All Rights Reserved. Click to add title ©2016 Avanade Inc. All Rights Reserved. Stap 6: Vaststellen concrete doelstellingen
- 30. ©2016 Avanade Inc. All Rights Reserved. Click to add title 1 2 3 4 5 6 7 • Help business stakeholders om impact te bepalen • Business stakeholders hebben laatste inspraak over de te verwachten resultaten • Business stakeholders zijn verantwoordelijk voor realisatie 8 Vaststellen realistische doelstellingen business (%)
- 31. ©2016 Avanade Inc. All Rights Reserved. Click to add title ©2016 Avanade Inc. All Rights Reserved. Stap 7: Vaststellen Roadmap
- 32. ©2016 Avanade Inc. All Rights Reserved. Click to add titleRoadmap SalesMaturity Time Start designing DW Foundation Mobile and tablet availability Motivation and quality of decisions Realize DW Foundation dashboard Share information and colleagues at point of need via intelligent context Integrate Social to share knowledge and experience DW professional platform and services Fase I: Design Foundation Fase II: Realize Foundation Fase III: Intelligent Context Jaar 1 Jaar 2 Jaar 3 Governance and change enablement Content quality 1 2 3 4 5 6 7 8
- 33. ©2016 Avanade Inc. All Rights Reserved. Click to add title ©2016 Avanade Inc. All Rights Reserved. Stap 8: Bereken business case
- 34. ©2016 Avanade Inc. All Rights Reserved. Click to add titleBereken business case (ook niet financeel) Gain in Productivity - Easy accessible information through all devices and with personalized content Gain in Innovation - Improved knowledge sharing, collaborating and capturing collective intelligence Lower Operational costs - Digitalization of functions and working from distance capabilities enable cost cutting in IT/COMs, executive assistance and HR Achieve Higher Employee Engagement - Building personal relationships and providing personal and relevant content, leading to higher user adoption and engagement Value Drivers Financial Benefits Non Financial Benefits Enabling Digital Business - A Digital Workplace forms the foundation of a Digitali Business in the future Costs IT & Business - All costs directly related to the platform selected: Maintenance, Licensing, Tech support and business enablementCosts “I feel like we receive 500 emails a day that could be replaced by a digital solution” “Collaboration between regions is complicated by use of different solutions” “Focusing on value adding activities, instead of commodities” “There is a high level of annoyance around the current technology performance” “The digital workplace is really a key enabler for organisational change towards a digital business” Business case “We have now launched 2 or 3 intranet initiatives in the past years for 150-300k and they have gone into the bin as they lacked real ownership and adoption.” 1 2 3 4 5 6 7 8
- 35. ©2016 Avanade Inc. All Rights Reserved. Click to add title Costs •Best Case ROI Benefit •Best Case Common Mistake: Best-case scenario planning: A commonly used planning technique in which the attractive outcomes are premised on a set of assumptions that are highly favorable to the project or the company, but likely to happen only if the company's execution is flawless. 1 2 3 4 5 6 7 8 Bepaal ROI - Voorheen
- 36. ©2016 Avanade Inc. All Rights Reserved. Click to add titleBepaal ROI - nu Indirect Costs •People Costs •Process Costs TCO Direct Costs •Technology Costs ROI NPV P1 Scenario 1 P2 Scenario 2 P3 Scenario 3 TCO Total Cost of Ownership ROI Return On Investment NPV Net Present Value Pi Probability of each scenario 1 2 3 4 5 6 7 8
- 37. © 2016 Avanade Inc. All Rights Reserved. Samenvatting
- 38. ©2016 Avanade Inc. All Rights Reserved. Click to add titleVerantwoordelijkheden per stap Steps Stakeholders Business Finance IT 1 Bepaal HL strategie en doelstellingen 2 Bepaal stakeholders 3 Selecteer metrics 4 0-meting huidige prestaties 5 Verbind HL doelstellingen en capabilities met metrics 6 Vaststellen concrete doelstellingen 7 Bepaal roadmap 8 Bereken business case Overall Primary Responsible Involved
- 39. ©2016 Avanade Inc. All Rights Reserved. Click to add title • Het is niet alleen een IT project • Meet, zoals je de business meet • Meer specifieke, op scenario gebaseerde berekening van de business case Samenvatting Conclusions • Gebruik een business value model om een relatie te maken tussen business doelstellingen en IT capabilities • Business is verantwoordelijk voor het behalen van de resultaten • Meet continu je prestaties Recommendations
- 40. ©2016 Avanade Inc. All Rights Reserved. Vragen? @Zirk77