Conquering Museum Challenges with Design Thinking
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The document outlines the design thinking framework, emphasizing a collaborative and user-centered approach to problem-solving, particularly in museum settings. It describes a design challenge for participants to redesign a conference badge to enhance networking and introduces the process of engaging teens in a mobile makerspace project called Makex. Through various stages including defining needs and prototyping, the project aims to empower teens and validate their voices in the design process.
Conquering Museum Challenges with Design Thinking
- 1. Image by George Atanassov from flickr
- 2. Image copyright P. M. Carlson The Design Thinking Framework Dana Mitro" Silvers California Association of Museums Conference March 7, 2014 2
- 3. Some background d.school bootcamp + SFMOMA Image from flickr by the Stanford d.school
- 4. Today’s presentation What is design thinking? A short design challenge What does the process look like in museums?
- 5. What is design thinking? Image from flickr by the Stanford d.school
- 6. Optimistic Collaborative Human-centered Bias toward action Show don’t tell Prototype-driven A process + mindset All icons licensed from The Noun Project
- 7. grounded in a deep understanding of user needs 7 Image courtesy Michael Edson, Smithsonian InsBtuBon
- 8. Mindset and methodology “Design Doing” Photo by Andrew Delaney/
- 10. Your first design challenge Find a partner. Face each other and get comfortable. Get out paper and a pen.
- 11. Your Challenge…
- 12. How might we redesign the CAM conference badge to better facilitate networking?
- 13. Image from flickr by Matt Biddulph 13
- 14. Start with a conversation Image courtesy of Susan Spero
- 15. Interview your partner What do you like most & least about your CAM badge? Why? What do you like most & least about networking at this conference? Why? 2 minutes x 2
- 16. Sketch ideas Use your new knowledge about your user to sketch out ideas for a new badge for him/her. 2 minutes on your own
- 17. Share + get feedback Show your sketches and ideas to your partner. What resonates? What do they dislike? 2 minutes x 2
- 18. st 1 Congratulations on your Mindset and methodology design cycle! Photo by Andrew Delaney/
- 19. The framework Image by the Stanford d.school
- 21. Talk to real people Images courtesy SFMOMA
- 23. Define the right problem Image copyright P. M. Carlson
- 25. Generate ideas + defer judgment Image copyright P. M. Carlson
- 27. Build + test to learn
- 28. Thank you! Blog: DesignThinkingforMuseums.net Email: dana@dmitro".com Twitter: @dmitro"
- 29. Design Thinking in Ac-on: makeX: The Palo Alto Teen Mobile Makerspace Project 29
- 30. Introduc-on to makeX 30
- 31. How our project got started 31
- 32. Art Center’s design thinking process 32
- 33. Art Center’s audience design thinking process § Teens need a safe and fun place to acBvely express themselves with their friends because it is important to be involved in a community in which you are heard and respected. 33
- 34. Introduc-on to makeX 34
- 35. Project Goals § To design and develop a third space for teens. § To involve teens extensively in the planning process and ensure their voices are heard and validated § To promote teen’s engagement in a design thinking process and demonstrate the applicaBons of design thinking concepts in life and learning. 35
- 36. Introducing the Designers 36
- 37. Process: Introducing the Project § How might we design a mobile makerspace that creates a broad range of experiences and is welcoming to diverse users? 37
- 38. Process: Establishing Groundrules § § § § § § § § § § § Everyone is heard Show up on Bme, respect your commitment Take an extra step to get to know others No phones (except for breaks) Use good judgment—be nice Ask quesBons Provide clarificaBon Respect other people’s ideas Take on tasks that are needed— contribute Make compromises Be opBmisBc 38
- 39. Process: Pre-‐Survey 39
- 40. Process: Field Trips 40
- 41. Process: Field Trips 41
- 42. Process: Design Thinking 42
- 43. Process: Empathy 43
- 44. Process: Defining 44
- 45. Process: Defining § Inexperience maker teenager (Shasta) needs a nonjudgmental place to learn and be inspired because she wants a place to create and relax without pressure to succeed. 45
- 46. Process: Defining § Freddy needs a way to mix machinery with craVs because he wants to personalize and individualize the industrial world. 46
- 47. Process: Defining § The lazy video game addict (Kyle) needs a way to achieve an adrenaline rush and mo-va-on because he is bored and sick of school. 47
- 48. Process: Defining § Georgia needs a way to unwind aVer school because unwinding would help her lower her stress levels. 48
- 49. Process: Brainstorming 49
- 50. Process: Prototyping 50
- 51. Process: Prototyping 51
- 52. Process: Prototyping 52
- 53. Process: Prototyping and Tes-ng 53
- 54. Process: Equipment and Material Selec-on 54
- 55. Process: Installa-on 55
- 56. Process: Opening! 56
- 58. makeX Furniture: Folding Table 58
- 59. makeX Furniture: Bouncing Stool 59
- 60. makeX Furniture: MAKE Shelves 60
- 61. makeX Furniture: Storage Walls 61
- 62. Our Partners 62
- 63. Noll & Tam Architects 63
- 64. Hero Design 64
- 65. Bernie Trilling 65
- 66. Evalua-on Feedback § EvaluaBon feedback: – Majority of teen designers shared that they thought they could incorporate design thinking in their day-‐to-‐day lives: • “Yes, design process could be applied to problem solving and other criBcal thinking applicaBons.” • “Problem solving skills apply to all problems— abstract and physical.” 66
- 67. For more informa-on § For more info and to download drawings of our furniture: www.cityofpaloalto.org/gov/depts/lib/teens/makex.asp § To reserve equipment: hps://liquidspace.com/Venues/makex § makeX was supported in part by the U.S. InsBtute of Museum and Library Services under the provisions of the Library Services and Technology Act, administered in California by the State Librarian § Karen Kienzle, Director, Palo Alto Art Center ([email protected]) 67
- 68. What’s next? 68
- 69. Thank you! 69
- 70. makeX The Palo Alto Teen Mobile Makerspace Project 70
- 71. BRIANNA CUTTS
- 73. • A mindset • We have the natural talents • It takes confidence to act on natural talents
- 74. Design Thinking
- 75. • A set of tools that let us express our Creative Confidence
- 76. Creativity “The process of having original ideas that have value.” — Sir Ken Robinson, Author Innovation “Putting new ideas into the world.” — Tim Brown, IDEO CEO
- 77. Creativity “The process of having original ideas that have value.” — Sir Ken Robinson, Author Innovation “Putting new ideas into the world.” — Tim Brown, IDEO CEO Having Ideas
- 78. Creativity “The process of having original ideas that have value.” Having Ideas — Sir Ken Robinson, Author Innovation “Putting new ideas into the world.” — Tim Brown, IDEO CEO Acting on Ideas
- 79. Design Thinking Tool Explore choices before you make a decision
- 80. Design Thinking Tool Explore choices before you make a decision Diverge create choices
- 81. Design Thinking Tool Explore choices before you make a decision Diverge create choices Converge make choices
- 82. Design Thinking Tool Explore choices before you make a decision Diverge create choices create choices Converge make choices
- 84. Creative Confidence Mindset FULL EMPTY Being optimistic is a critical part of Creative Confidence
- 85. Creative Confidence Journey Being Curious
- 86. Creative Confidence Journey Taking Risks Being Curious
- 87. Creative Confidence Journey Taking Risks Test & Tweak Succeed & Fail Being Curious
- 88. Creative Confidence Journey Building Confidence Taking Risks Test & Tweak Succeed & Fail Being Curious
- 91. Act like a kid?
- 92. Not so easy …
- 93. Brain Basics Youth Brain Adult Brain
- 94. Brain Basics Something SCARY Youth Brain Adult Brain
- 95. Brain Basics Something SCARY Youth Brain Adult Brain
- 96. Brain Basics Something SCARY Youth Brain Adult Brain
- 97. We’re All Creative 0 years Human Life Span 100 years
- 98. We’re All Creative 0 years 0-5 years is most creative time in life Human Life Span 100 years 1968 Longitudinal Study: Breakpoint and Beyond: Mastering the Future Today, George Land and Beth Jarman
- 99. We’re All Creative • 1,600 5-year-olds • Test used by NASA to select innovative engineers and scientists • At age 5: 98% • At age 10: 30% • At age 15: 12%
- 100. What happens?
- 104. Create a world that’s better for everyone
- 105. Design Thinking: Empathy for user Create a world that’s better for everyone
- 106. Design Thinking: Empathy for user Create a world that’s better for everyone Creative Confidence: Optimism for creator
- 107. But How?
- 108. Cultivate Curiosity Building Confidence Taking Risks Test & Tweak Succeed & Fail Being Curious
- 109. Take Risks Create a Failure Safe Zone Creative risk taking
- 110. Take Risks Create a Failure Safe Zone judgment sarcasm doubt criticism Creative risk taking apathy pressure
- 111. Fail Often Create a Failure Safe Zone judgment sarcasm doubt criticism Creative risk taking apathy pressure
- 112. My approach: Hybrid of Techniques
- 113. Process Reminders Learn the rules so that you know how to break them
- 114. Process Reminders Measure twice, cut once Learn the rules so that you know how to break them
- 115. Process Reminders Measure twice, cut once Learn the rules so that you know how to break them Learn by doing
- 116. STORY
- 117. PASSION STORY
- 120. Funneling Process
- 122. Funneling Process The Content The Exhibition
- 123. Funneling Process The Content The Exhibition The Visitor
- 124. Funneling Process The Content The Exhibition The Visitor Inspire More Questions than you Answer
- 125. Guiding others to develop Creative Confidence
- 127. Europa: Life Under Ice Before
- 128. Europa: Life Under Ice After
- 129. Europa: Life Under Ice
- 130. Fill These Empty Halls A John F. Kennedy University Exhibition
- 131. Fill These Empty Halls A John F. Kennedy University Exhibition
- 132. Fill These Empty Halls A John F. Kennedy University Exhibition
- 133. Now What?
- 135. Test & Tweak Have Empathy Be Curious Be Optimistic
- 136. Test & Tweak Have Empathy Take Risks Be Curious Be Optimistic
- 137. Practice, Test & Tweak Book Recommendations
- 139. Image by George Atanassov from flickr