Dean Raynsford CV 2016 Training Manager (3)
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Dean Raynsford is a training and development professional with over 15 years of experience in the hospitality industry. He has held roles such as Group Training Manager, Learning and Development Facilitator, and Regional Trainer where he designed and delivered training programs. Raynsford is passionate about supporting personal and professional development through training, coaching, and relationship building. He has strong skills in training design, delivery, and management with a focus on customer service and continuous improvement.
Dean Raynsford CV 2016 Training Manager (3)
- 1. De an Raynsford Address: 66 Stubbsmead, Swindon, SN3 3TB Phone: 07769973155 E-mail: [email protected] Personal Profile I am passionate about making a difference and supporting personal and professional development. I am an easy-going person and build strong relationships with all stakeholders across the business. I am friendly, considerate and fair in dealing with others. I enjoy working as part of a team and independently as well. I am self-starter and I enjoy challenges as well as taking on new responsibilities that give me the opportunity to be creative and I strive to not only meet but exceed expectations. I am dependable, hard-working and enthusiastic and enjoy working in a methodical way ensuring quality and standards are maintained. I enjoy taking advantage of my thoroughness and organizational skills in completing tasks and delivering projects. My experience within the all parts of the hospitality industries and roles within training & development enable me to provide support and guidance as well as promote learning and enable success in my role. Skills and Competencies Training, coaching, mentoring and facilitation Training design, delivery, planning and coordinating learning interventions Training academy management Applying professional, product and technical expertise Involvement in online content development, management and system enhancement Customer focus and effective communication Building strong relationships, fostering team work Attention to detail, taking responsibility and follow through Demonstrate openness and respect for others Continuous improvement, develop self and others Confident in use of MS Office and internal systems Customer service, business administration, managerial experience Experience Group Training Manager (Nov 2013 – Present) Edwardian Group London (Radisson Blu Edwardian, London and the May Fair) Identifying training and development needs, developing and implementing solutions. Design, implementation, delivery and management of employee, management and leadership training programmes and courses to meet company operational, financial and cultural goals. Partner with stakeholders at all levels to undertake training needs analysis activities appropriate to targeted needs and audiences.
- 2. Page 2 | Dean Raynsford Coordinating and overseeing company training infrastructure including course materials, aids and reference materials as well as managing the ED.G.E Training Academy. Training and certifying trainers, providing guidance and leadership to departmental trainers in accordance with programme objectives and help with building departmental programmes. Establishing and managing relationships with training partners, providers and suppliers. Taking an active role in organisational CSR projects, member of the Corporate Responsible Business Team and project lead for “Beanstalk” annual corporate challenge for EGL team. Assisting in the planning, implementation and management of Graduate recruitment, assessment centres and open days, Future Leaders Programs and NVQs and Apprenticeships. Achievements: Establishing the ED.G.E Training Academy for Edwardian Group London as well as establishing Satellites in 4 hotels. Part of the design, implementation and delivery team for F&B academy Programme – Winner in Customer Service Training Awards 2015. Company-wide rollout and implementation of Living and Leading Responsible Business Programme and Coaching for Yes I Can! Success programmes (Carlson Rezidor Hotel Group programmes) Part of the design, implementation and delivery of Yes I Can (Carlson Rezidor Hotel Group Programme) Learning & Development Facilitator/Operations Trainer (November 2012 – November 2013) TRG Concessions , London, Deliver facilitative and engaging training to support TRG career framework. Proficient application across all stages of the training cycle i.e. identifying learning needs, analysis, design, delivery and evaluation. Participate as learning and development subject matter expert on project work- streams and across the group at all levels of the organisation. Design and deliver learning and development solutions tailored to the needs of the business and relevant to a target audience within the organisation. Provide one to one and group coaching to managers, deliver staff induction training on a monthly basis. Achievements: Created development program for high performance managers. Design and develop Pre opening process for new operations Regional Trainer (October 2008 - November 2012) Zizzi Restaurants London, Identifying training and development needs within regional operations. Designing, developing, delivering and evaluating the learning and development solutions nationally, implementation of Customer Service Programme.
- 3. Page 3 | Dean Raynsford Delivery of all training activities and providing support to the organisation and the delivery of training, including Induction programs for all front line roles and managers. Introducing Training programs and initiatives as part of the L&D Team, played integral part in up skilling in house service trainers. Administrator for E-Learning platform and new content development. Developing training programs on role-specific training and processes, technical knowledge base, customer information and technologies and solutions. Achievements: Personal Profile Analysis Qualification (Certified Assessor by Thomas International) General Manager Services Coordinator (April 2006 – October 2008) Ask Restaurants Winchester Responsible for all recruitment, training of the operation. Responsible for Profit and Loss management within all units, managing a 200 cover restaurant averaging £30,000 a week. Part of the team that created and Implement financial audit process for company. Education Various internal training courses and programmes In Customer Service, Communication, Leadership, Management, Personal Development and systems Others BTEC National Diploma in hotel catering and institutional operations. HNC in Hospitality Management (licensed retail) Level 2 Certificate in Team Leading Diploma in Teaching in the Lifelong Learning Sector City and Guilds Intermediate food hygiene certificate WSET Basic Certificate Diploma in Cognitive Behavioural therapy References - available on request