This document discusses the process of managerial decision making. It describes how managers analyze opportunities and threats, set goals, and make choices about courses of action. There are two types of decisions: programmed decisions which are routine and follow established guidelines, and non-programmed decisions which deal with unusual situations and require intuition and judgment as there are no set rules. The process of decision making involves identifying problems, generating alternatives, evaluating options, making a choice, implementing it, and then evaluating results for feedback.