Decoding Social Media
Calvin Yu @        CCLSG / 2010.09.09
Puzzled?
Social Networking in Plain English
Characteristics of
Social Media
Connections of Connections
Trusted Connections
Sharing and Interaction
Participation
Social Media is a fad?
Or a fundamental shift in the way we communicate?
What is the Relevance?
Discussion:
Myths of Social Media
Myths of Social Media

•
    It is for the Youth only!

•
    We have website already!

•
    We have no resources!

•
    We have no IT people!




            Source: http://blog.nielsen.com/nielsenwire/online_mobile/six-million-more-seniors-using-the-web-than-five-years-ago/
Myths of Social Media

• Facebook
    Facebook = Social Media

•
    How to pick the right ones?

•
    Just put everything on it!

•
    There will be negative posts!




            Source: http://blog.nielsen.com/nielsenwire/online_mobile/six-million-more-seniors-using-the-web-than-five-years-ago/
Myth #1
It is for the Youth only!
Fact #1

•                                    2009.11
    Research by The Nielsen Company
    in the US (Nov. 2009)

     •                During the past 5 years


         •                                  ^ 55%
             seniors actively using the
             Internet ^ 55%

         •                       ^ 11%
             time spent online by the
             seniors ^ 11%


               Source: http://blog.nielsen.com/nielsenwire/online_mobile/six-million-more-seniors-using-the-web-than-five-years-ago/
Fact #1

•                                   2009.11
    Research by The Nielsen Company
    in the US (2009.11)

     •               During the past 2 years


         •                      ^ 53%
             social networking seniors ^
             53%




              Source: http://blog.nielsen.com/nielsenwire/online_mobile/six-million-more-seniors-using-the-web-than-five-years-ago/
Fact #1

•         Facebook            2009.2.2
    US Facebook Statistics (2009.2.2)

     •
         Growing in all age/gender
         demographic

     •                     55
                 120            175.3%
         Fastest growing segment:
         Women over 55
         up 175.3% in the last 120 days




                 Source: http://www.insidefacebook.com/2009/02/02/fastest-growing-demographic-on-facebook-women-over-55/
Fact #1

•         Facebook            2009.2.2
    US Facebook Statistics (2009.2.2)

     •


         Facebook growing faster with
         women than men in almost every
         age group

     • 45%                    26
         45% users > 26 years




                 Source: http://www.insidefacebook.com/2009/02/02/fastest-growing-demographic-on-facebook-women-over-55/
Fact #1

•         Facebook            2009.2.2
    US Facebook Statistics (2009.2.2)

     •


         Facebook growing faster with
         women than men in almost every
         age group

     • 45%                    26
         45% users > 26 years




                 Source: http://www.insidefacebook.com/2009/02/02/fastest-growing-demographic-on-facebook-women-over-55/
Tip #1
The audience spectrum is much
wider than your guess!
Myth #2
We have website already!
Fact #2

• Web 1.0 vs. Web 2.0


•
    Website: passive information
    distribution


•


    Social Networking: active
    information sharing and interaction
    through trusted connections


•
    Speed of distribution
Fact #2

•
    Pull vs. Push


     •
         Website: Visitor choose what to
         explore


     •


         Social Media: You choose what
         to share and the connections
         choose whether and how to
         interact
Tip #2
Be open-minded and embrace
new possibilities!
Myth #3
We have no resources!
Fact #3

•
    That is exactly why you need Social
    Media!


•
    Trusted connections are your assets


•
    Viral effect


•
    Explore the hidden potentials of
    your work
Tip #3
With Social Media platforms, you
become much more resourceful
than you used to be!
Myth #4
We have no IT people!
Fact #4

•
    Social Media is designed for
    everyone!


•
    They have already done the
    technical hard work for you!


•                                       !
    You know better about your
    organization’s vision than any IT
    experts!
Tip #4
You need relevant Social Media
strategy rather than competent IT
people!
Myth #5
           Facebook = Social Media
Facebook
Fact #5

•          Yes and No


•       Facebook


    Yes: Facebook is a popular Social
    Media Platform


•
      Twitter Delicious   Digg
    YouTube   SlideShare Scribd
    No: Social Media takes many
    different forms and perspectives >
    Twitter, Delicious, Digg, YouTube,
    SlideShare, Scribd...
Tip #5
Do your research to explore the
possibilities!
Myth #6
How to pick the right ones?
Fact #6

•




    Social Media is no different from
    what your organization have been
    doing for years (mailings, email,
    phone calls, etc.)!


•
    Only the SPEED and SCOPE are
    different
Fact #6

•
    You know the target audience > Go
    find them!


•


    The right Social Media platforms are
    where you will find your audience!
Tip #6
The choice is a strategic one
rather than a technical one!
Myth #7
Just put everything on it!
Fact #7

•
    Highly competitive in attention
    seeking


•
    What to share and how to share are
    critical
Fact #7

•             Editorial Principles


    •
        Concise & Accurate: get to the
        point instantly


    •
        Creative & Photographic: catch
        the attention

    •


        Active & Interactive: update
        frequently and make room for
        interaction
Tip #7
Customize and Differentiate!
Myth #8
There will be negative posts!
Fact #8

•
    Then you had better hurry up!


•
    Negative posts will appear
    somewhere ultimately


•
    They had better appear in your
    space so that you can respond


•            Let them speak
Tip #8
Social media gives you more
opportunities to tell your side of
story!
Social Media Strategy
Focused
Focused

•


    Solidify, deepen and extend Trusted
    Connections, including supporters
    and partners


•




    Select Social Media platforms by
    evaluating its appropriateness in
    reaching and bridging target
    communities
Coherent
Coherent

•


    The selected Social Media
    platforms should work in coherence
    for organization’s vision


•


    Each platform should have a clear
    and unique role in the whole puzzle:
    “There’s a platform for that!”
Coherent

•


    Establish linkage among the chosen
    Social Media platforms to enhance
    coherence


•


    Relevance and proper coordination
    are more important than the number
    of platforms chosen
Sustainable
Sustainable

•


    Empower, educate and mobilize the
    Connections for Sharing, Interaction
    and Participation


•
    Share Together, Interact Together
    and Grow Together
Sustainable

•             Doable


    • 20/80        20/80 Rule


•                    Simplicity is key


    • “Simplicity is the ultimate
      sophistication.” ~ Da Vinci


    •


        Ease of use for all (staff,
        supporters, partners, etc.)
Facing the Social Networking Revolution, you need to...
Think Different
Are you ready?
Q&A
In search of excellence for HIM

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Decoding Social Media 解讀社交媒體 (2010.09.09 @ CCLSG 新加坡福音證主協會)

  • 1. Decoding Social Media Calvin Yu @ CCLSG / 2010.09.09
  • 3. Social Networking in Plain English
  • 10. Or a fundamental shift in the way we communicate?
  • 11. What is the Relevance?
  • 13. Myths of Social Media • It is for the Youth only! • We have website already! • We have no resources! • We have no IT people! Source: http://blog.nielsen.com/nielsenwire/online_mobile/six-million-more-seniors-using-the-web-than-five-years-ago/
  • 14. Myths of Social Media • Facebook Facebook = Social Media • How to pick the right ones? • Just put everything on it! • There will be negative posts! Source: http://blog.nielsen.com/nielsenwire/online_mobile/six-million-more-seniors-using-the-web-than-five-years-ago/
  • 15. Myth #1 It is for the Youth only!
  • 16. Fact #1 • 2009.11 Research by The Nielsen Company in the US (Nov. 2009) • During the past 5 years • ^ 55% seniors actively using the Internet ^ 55% • ^ 11% time spent online by the seniors ^ 11% Source: http://blog.nielsen.com/nielsenwire/online_mobile/six-million-more-seniors-using-the-web-than-five-years-ago/
  • 17. Fact #1 • 2009.11 Research by The Nielsen Company in the US (2009.11) • During the past 2 years • ^ 53% social networking seniors ^ 53% Source: http://blog.nielsen.com/nielsenwire/online_mobile/six-million-more-seniors-using-the-web-than-five-years-ago/
  • 18. Fact #1 • Facebook 2009.2.2 US Facebook Statistics (2009.2.2) • Growing in all age/gender demographic • 55 120 175.3% Fastest growing segment: Women over 55 up 175.3% in the last 120 days Source: http://www.insidefacebook.com/2009/02/02/fastest-growing-demographic-on-facebook-women-over-55/
  • 19. Fact #1 • Facebook 2009.2.2 US Facebook Statistics (2009.2.2) • Facebook growing faster with women than men in almost every age group • 45% 26 45% users > 26 years Source: http://www.insidefacebook.com/2009/02/02/fastest-growing-demographic-on-facebook-women-over-55/
  • 20. Fact #1 • Facebook 2009.2.2 US Facebook Statistics (2009.2.2) • Facebook growing faster with women than men in almost every age group • 45% 26 45% users > 26 years Source: http://www.insidefacebook.com/2009/02/02/fastest-growing-demographic-on-facebook-women-over-55/
  • 21. Tip #1 The audience spectrum is much wider than your guess!
  • 22. Myth #2 We have website already!
  • 23. Fact #2 • Web 1.0 vs. Web 2.0 • Website: passive information distribution • Social Networking: active information sharing and interaction through trusted connections • Speed of distribution
  • 24. Fact #2 • Pull vs. Push • Website: Visitor choose what to explore • Social Media: You choose what to share and the connections choose whether and how to interact
  • 25. Tip #2 Be open-minded and embrace new possibilities!
  • 26. Myth #3 We have no resources!
  • 27. Fact #3 • That is exactly why you need Social Media! • Trusted connections are your assets • Viral effect • Explore the hidden potentials of your work
  • 28. Tip #3 With Social Media platforms, you become much more resourceful than you used to be!
  • 29. Myth #4 We have no IT people!
  • 30. Fact #4 • Social Media is designed for everyone! • They have already done the technical hard work for you! • ! You know better about your organization’s vision than any IT experts!
  • 31. Tip #4 You need relevant Social Media strategy rather than competent IT people!
  • 32. Myth #5 Facebook = Social Media Facebook
  • 33. Fact #5 • Yes and No • Facebook Yes: Facebook is a popular Social Media Platform • Twitter Delicious Digg YouTube SlideShare Scribd No: Social Media takes many different forms and perspectives > Twitter, Delicious, Digg, YouTube, SlideShare, Scribd...
  • 34. Tip #5 Do your research to explore the possibilities!
  • 35. Myth #6 How to pick the right ones?
  • 36. Fact #6 • Social Media is no different from what your organization have been doing for years (mailings, email, phone calls, etc.)! • Only the SPEED and SCOPE are different
  • 37. Fact #6 • You know the target audience > Go find them! • The right Social Media platforms are where you will find your audience!
  • 38. Tip #6 The choice is a strategic one rather than a technical one!
  • 39. Myth #7 Just put everything on it!
  • 40. Fact #7 • Highly competitive in attention seeking • What to share and how to share are critical
  • 41. Fact #7 • Editorial Principles • Concise & Accurate: get to the point instantly • Creative & Photographic: catch the attention • Active & Interactive: update frequently and make room for interaction
  • 42. Tip #7 Customize and Differentiate!
  • 43. Myth #8 There will be negative posts!
  • 44. Fact #8 • Then you had better hurry up! • Negative posts will appear somewhere ultimately • They had better appear in your space so that you can respond • Let them speak
  • 45. Tip #8 Social media gives you more opportunities to tell your side of story!
  • 48. Focused • Solidify, deepen and extend Trusted Connections, including supporters and partners • Select Social Media platforms by evaluating its appropriateness in reaching and bridging target communities
  • 50. Coherent • The selected Social Media platforms should work in coherence for organization’s vision • Each platform should have a clear and unique role in the whole puzzle: “There’s a platform for that!”
  • 51. Coherent • Establish linkage among the chosen Social Media platforms to enhance coherence • Relevance and proper coordination are more important than the number of platforms chosen
  • 53. Sustainable • Empower, educate and mobilize the Connections for Sharing, Interaction and Participation • Share Together, Interact Together and Grow Together
  • 54. Sustainable • Doable • 20/80 20/80 Rule • Simplicity is key • “Simplicity is the ultimate sophistication.” ~ Da Vinci • Ease of use for all (staff, supporters, partners, etc.)
  • 55. Facing the Social Networking Revolution, you need to...
  • 58. Q&A
  • 59. In search of excellence for HIM