Dipendra Singh
- 1. Dipendra Singh Mobile: +91-9711948800 E-Mail: [email protected] Address: Prem Bhawan, Shiv Shakti Nagar, Line Par Moradabad. Uttar Pradesh-244001 OBJECTIVE: - A positionasa Technical/ManufacturingEngineer,SupervisororProductionSupervisor ina ReputedCompany/Plant. Experience:- 6+ years’ experience of ITindustryin companiesof all sizes. HavingExperience of Production/Manufacturing(atHCL & IbisInfosystems ManufacturingPlant) Role and Responsibilities - (Engineering& Management)- Havingmore than 6.0 yearsof experience inITField,TestingDomainandIwantto achieve my dreamsas soonas possible withmyhardworkandDestiny. Specialties:BiosTesting,Manual Testing,AutomationTesting,Functional Testing,BlackBox Testing,White Box Testing,DefectTracking,ODMDiscussion,QueriesandTrainingfor internal employees. Enablesproactive hardware andsoftware supportforall channels Providedtechnical support,engineeringassistance,andguidance inmanufacturing techniques &operations Preparedcapital equipmentjustifications,evaluationsonproduction,designreviewsand studies,costreductionsystems,andtechnical responsibilities.Responsible tocreate QA orientationinteamandmaintainhighlevel of deliveryquality. Responsible formaintainability,performance,scalabilityandusabilityof hardware components.i.e. Software/Applications, CPU,Motherboard,Processor,Memory&HDD. Provided supportservicesthroughavailabletools.i.e.BiosTesting,DriversTesting& Benchmarking. Design,implementation,documentationandtestingwithinthe teamaswell astaking maintainability,performance,scalabilityforComputer Software/Hardware/Performance. EmploymentHistory - GlobtierInfotechPvt. Ltd. Noida,U.P. 15th February 2016 – Till Date (Sr. Technical SupportExecutive) Providingtechnical supportoverthe phone withthe helpof Remote access. Proficientinhandlingescalatedcallsandproviding1st& 2nd Level Technical Support to end-users. Providingthe supportforPrinters,Fax & iPhone. PC troubleshootforthe software relatedissues. Providingthe resolutionforinfection,windows registry&browsers. MicrosoftOutlook,OutlookExpressconfiguration &troubleshooting. Maintenance supportof computerhardware systems. Troubleshootof the assetsof pc's andlaptops. Installation&Configurationof Networkprinters&Scannerandits basiclevel of troubleshooting. Managing & MonitoringNetwork&Coordinate withVendor. Providedthe Remote support withfollowingsoftwareTeamViewer,supremo, Ammyy- Admin,GotoAssist,Logme in& ZOHO. Installationof Antivirus,Patches&UpdatesfromBackendside & frontendboth. Experience ininstallationof Windows,configuration,Technicaltroubleshooting,operating systems, andMicrosoftapplicationsoftware.
- 2. Ibis Infosystems,Ajmer-RJ.06th October 2014 – 19th December2015 (Sr. Engineer – Technical) Workedas ProcurementEngineer. Responsible totestBiosformotherboardsanddone Biostestingoverperipherals. RegulardiscussionwithODM& National DistributorforHardware component. Determinationof newtechnologyforimplementation. Testand verifyhardware componentsforsupportabilitytoensure thattheymeet specificationsandrequirements,analyzingandrecordingtestdata. Responsible forTestingthe Hardware components.i.e.Motherboard,Processor,RAM,ADD on Cardsetc. Making newTestingprocedure of IncomingHardware forthe companymanufacturing. • Validationof various hardware/Softwarei.e. applicationutility,Applications, motherboards, processorsetc. • Handlingcustomerescalations,problemresolutionandall customers’ relatedissues. • Preparingdaily,weekly,andmonthlyreportstoshow the regional teamperformance. • Coachingand developingteammembersinsoftskills. • Analyze datato identifystrategiesforimprovementof service andproductivity. • HandlingProductionLines&managedProductionof Desktopswith10Engineersand 25 Technicians. HandlingLine Qualitycontrol,processengineering,value engineering. Skill matrix preparationandoperatorevaluation. ProductdefectanalysisandTroubleshootingduring manufacturingprocess. BenovellientTechnologiesPvt.Ltd. Noida,U.P. 25th March 2013 – 1st October 2014 (Sr. Technical SupportExecutive) Providingnetworking,design,installationandmaintenance services. Resolvingthe issuesoverthe telephone and byemail. ProvidingsupportforWindowsthroughRemote Sessionof Hardware/Software. Responsible forconfigureandtestanynew software forhardware support. Visittoclientsitestohelpwithinstallationandtroubleshooting. Installingthe software,operatingsystemsandserveroperatingsystems. RepairingandmaintainingTCP/IPnetworkingandhardware. Takingtrainingsessionsof newemployees. E-Mail ClientConfiguration&Support. Testing,QualityAssurance. Supportto the Salesteamfor software/hardware details. TrafficControl of remotesfromAgents. Windowsrepairoverthe phone forcustomers. Root cause identificationforproblem/issue incomputers. Time to time trainingtoAgentsforsupport& process. Handlingthe Traffic& Follow-updepartmentforgoodcustomerrelationship. Leadingthe “Follow-up”Teamtoassistthe US/UK/Canada/New Zealand/ Australia& Netherlands’customerforbetterresponse. Dealing with new customers who want to avail the new support service/plan with the help of follow up. RewardedbyCompanyforbestperformance. FloorSupportfor 5 Team membersof Follow upTeam.
- 3. HCL InfosystemsLimited(HO). Noida,U.P. 12th January 2012 – 12th March 2013 (CustomerEngineer) Production/Technical Supportandflow forthe Product manufacturing. Responsible for Testing the Hardware components & Bios. i.e. Motherboard, Processor, RAM, ADD on Cardsetc. Trainingfornew/existingemployeesonhelpdesksystems¤tproducts. Answercustomerquestionsoverphone,email andIM. Work closelywithengineeringonproductquality. • Follow-upforNewProductRelease fromPlant.i.e.Motherboard,CPU,Peripherals. • Software Testingandfollow-upof New HCLValue addedSoftware. • Technical Supporttothe EndUsers of HCL. • Coordinatingwithsuppliersof HCLfor technical analysis. HCL InfosystemsLimited(HCLPlant). Rudrapur,Uttaranchal. 21st Dec. 2009 – 11th Jan. 2012 (ProductEngineer) Testand Release of newhardware componentsi.e.CPU,Motherboard(MBD),RAM,add-on cards etc. Evaluatingdesktop/Notebookandperipheral products. Interactionwithotherdepartments/external agenciesfornew productrelease. Validate andclearMotherboards,Add-oncards,Processors&MemoriesforECN changesat IncomingQualityControl (IQC). Hands onBench MarkingTools – SiSandra,WinBench,3D Mark, PC Mark. TestingandRelease of all newsoftware’sandDevice Drivers. Responsible formeetingthe WindowsHardware QualityLabs(WHQL) requirements. Responsible for meeting the Microsoft Development Agreement (MDA) /Intel Inside Program (IIP) requirements. TestingOperatingsystemslike WindowsXP,VISTA,andWindows7etc. Education and Credentials - QUALIFICATION(TECHNICAL) Passed B. TECH (2007) in“InformationTechnology”fromCollege of Engineering& Technology-IFTM,Moradabad-(U.P.) Uttar PradeshTechnical University,Lucknow(U.P.) QUALIFICATION Passed M.A.(English) from MJPRUniversity,Bareilly(U.P.) in2011. ACADEMIC QUALIFICATION PassedClassXIIfromS.S.InterCollege Moradabad (UPBoard) in2002. PassedClassXfromS.S. InterCollege Moradabad (UPBoard) in 2000. Personal Summary - Date of Birth : 23rd September,1984 Father’sName : Late Mr. Harish Chandra Marital status : Married Nationality : Indian Gender : Male Languagesknown : Hindi & English Date: - (DipendraSingh) Place:-