Dynamics 365 Saturday Melbourne - AI & Bots with Dynamics

Dynamics 365 Saturday Melbourne - AI & Bots with Dynamics

• 1.
  Artificial Intelligence &Bots with Dynamics 365 Sam Fernando Practice Manager | Dynamics & Azure| Oakton
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  Sam Fernando  Longtime working on the MS Tech stack + Dynamics  Adelaide Dynamics 365 User Group - President  Loves travelling  Music + Photography
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  Agenda
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  Why AI &Bots? “By 2020, AI powered chatbots will be responsible for 85% of customer service integrations” Gartner
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  ARTIFICIAL INTELLIGENCE
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  Demo
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  Under the hood
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  Azure Cognitive Services •Started as a Microsoft Garage project “Project Oxford” • Abstract set of APIs • Powered by Azure Machine Learning platform • Easy to use REST APIs • Comprehensive documentation & sample code • Evolving portfolio • Free pricing tiers • Built by experts at Microsoft Research, Bing & Azure
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  Vision • Computer Vision •Face • Emotion • Video • Custom Vision Speech • Translator • Speech < > Text • Speaker Recognition • Custom Speech Language • LUIS • Text Translate • Text Analytics • Bing Spell Check • Content Moderator
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  Knowledge • QnA Maker •Custom Decisions Search • Bing Web • Visual Search • News Search • Video Search • Auto suggest Labs • Gesture Tracking • Ink Analysis • Anomaly Finder • …
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  How to makeCRM smart? • Learn more about your customers • Gauge feedback sentiment • Engage better • Sell more services/products • Act based on trends • Understand the surrounding • much more….
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  BOTS
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  Azure Bot Service Released in 2016  New canvas for developers  New opportunities for businesses  Personal way to access, discover & interact  Microsoft actively investing and working with channel providers  Integrate with Cognitive Services
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  Bot Builder • Aframework to develop bots • SDKs • .Net, NodeJs • Large set of samples Bot Framework Portal/Azure • Register • Manage • Central portal Channels • Ways of exposing the bots • Skype • Facebook • Web Chat • etc Cognitive • Make bots smarter • Self learn • Natural interaction • LUIS
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  Why Bots withDynamics? • Enhance productivity • Reach customers – multi platform & multi channels • Engage in a natural way • Expose products & services in high engaged platforms • Reduce human assistance • Improve customer experience • Improve organisation productivity • Internal collaboration
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  Framework Capabilities • Connectline of business applications (i.e Dynamics, SharePoint, etc) • Dialogs • Form flow • Rich messaging • Hand off to agents • Publish to market place • Tooling and DevOps
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  Key Channels
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  It’s demo time….
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  Attachments Rich Cards Actionable Cards
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  LUIS – LanguageUnderstanding INTENT ENTITIES QUANTITY FOOD Order Food 2 Pizza
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  FAQ/QnA Maker
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  Hosting Options Functions Bot •“Serverless” resourcing • Based Azure Functions • Pay per invocation • Consumption based • Auto scaling Web App Bot • Dedicated resources • Larger RAM/CPU options • Network isolation • Manual or auto scaling • Fixed price / App Service
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  What if theBot talks to you?
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  USER CHANNEL BOTSERVICE SUBSCRIBE Subscriber ID Conversion ID Token BUSINESS LOGIC Proactive Message Pattern  
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  What else cana Bot do? Accept Uploads Authenticate CafeX Chat Take Payments and many more…
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  Some use cases •Customer service • Service desk • Lead generation • Marketing
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  Thank you linkedin.com/in/samfernandoau www.slideshare.net/shamiraf