LC Effective Communication

LC Effective Communication

• 1.
  Effective Communication ModelUNCLASSIFIED Mr. GONZALEZ J.E.
• 2.
  Expectations
• 3.
  Objectives:At the endof the lesson the students will be able to:know the meaning of communication skills
• 4.
  knowthe four main goals of communication
• 5.
  knowthe benefits of effective communication
• 6.
  understandthe ten essentials of effective communicationCommunication
• 7.
  Communication: It aprocess by which information is exchanged between individuals through a common system of symbols, signs or behaviors.Skill: is defined as a learned power of doing something competently and something that is a developed aptitude or ability.Communication SkillsPut the two together and it’s obvious good communication skills can be learned and that those skills can be used to effectively deliver your message.The Four Main Goals of Communication To inform
• 8.
  To request
• 9.
  To persuade
• 10.
  To buildrelationshipsCommunicationCommunications is acomplex process including the verbal, nonverbal, and symbolic modes.
• 11.
  Types of communicationVerbal communicationsWords themselves do not have meaning. People have meaning, and words are simply tools to convey that meaning. What may be familiar to one person may not be to another
• 12.
  Nonverbal communications One’snonverbal communications, or body language reflects one’s culture, develops over time and with practice and is usually unconscious behavior Body language (posture, eye contact) Involuntary nervous spasms, “tics,” or sub vocalsDistancing Gesturing Vocalism
• 13.
  Symbolic We give outsignals about our meaning to other people through the symbols we use. They are a real part of our communication. Clothes (to include uniforms) Hair (to include length and beards) Jewelry or lack of. Cosmetics or makeup Make of car Location of one’s house. Type of paper used for a written communication.
• 14.
  ACTIVITY # 1ROLEPLAY
• 15.
  Benefits of EffectiveCommunicationAchieves shared understanding
• 16.
  Directs the flowof understanding
• 17.
  Helps people overcomebarriers to open discussionBenefits of Effective CommunicationStimulates others to take action to active goals
• 18.
  Channels information toencourage people to think in new ways and to act more effectivelyThe 10 Essentials of CommunicationKnow your audience and match your message to the audience.Respect your audience and suspend judgments.Know exactly what you want to achieveThink and organize before you proceed.
• 19.
  The 10 Essentialsof Communication5. Think from your audience point of view.6. Be mindful of what your face and body are conveying nonverbally.7. Listen carefully to all responses.
• 20.
  The 10 Essentialsof Communication8. Be willing to share what you know and hear what you don’t know.9. Stay focused on what you want to achieve and don’t get distracted.10.Find a way to get your audience to explain what they think you said. Discuss differences until you hear a satisfactory version of the message you wanted to convey.
• 21.
  SummaryCommunication Four maingoals of communicationBenefits of effective communicationThree aspects of successful communicationTen essentials of effective communication
• 22.
  COMMUNICATION PROCESS
• 23.
  Objectives:At the endof the lesson the students will be able to:understand the communication process
• 24.
  understand the barriersto communication
• 25.
  guidelines for overcomingcommunications barriers
• 26.
  ACTIVITY # 3MEANINGAND COMMUNICATION
• 27.
  MEANING AND COMMUNICATIONSCORES
• 28.
  The Communication ProcessCONTEXTSenderMessageReceiverChannel FEEDBACK
• 29.
  Chain of Events INTENDED MESSAGEMESSAGE CHANNELSENDER ENCODESPHYSICAL, ENVIRONMENTAL & PSICOLOGICAL BARRIERS(NOISE)FEEDBACK CHANNELRECEIVER DECODES AND SENDS PERCEIVED MESSAGE AS FEEDBACK
• 30.
  STAGES IN THECOMMUNICATIONS PROCESS
• 31.
  SenderWants to transmitan idea, information or feelingAs a leader, when you issue orders and instruction to your subordinates, you are a leaderDisplay knowledge of the subject (or the lack of it)
• 32.
  MessageThe message iscomposed of all the symbols assembled by the source to convey the intended thought or idea.
• 33.
  ChannelFace-to-face meeting (verbal)TelephoneVideo conferencingWritten
• 34.
  ReceiverThe subordinate orindividual who receives the message is the receiver. The receiver decodes the message to determine the idea, information or feeling of the sender
• 35.
  FeedbackFeedback becomes anothermessage. For communications to occur, there must be a continuous two-way interchange of feelings, ideas, and values. By soliciting feedback you can tell if the receiver has, in fact, understood your message.
• 36.
  ContextSurrounding environmentBroader culture
• 37.
  Barriers to communication(noise) Anything which prevents an understanding of the exact concept or information intended by the sender is a communications barrier or noise. Communications barriers also act as filters through which the message passes. Communications barriers are either physical or psychological.
• 39.
  Physical barriers includesuch things as:- noise- distance between the sender and receiver- data overload- time- and limited communications channels.
• 40.
  Psychological barriers mayinclude the following: - differences in rank, level of command, or a person’s position within a commandthe tendency to smother informationmultiple communications in a short time periodlack of trust, respect, and confidencepersonal beliefsvaluespersonal needslevel of educationgoalsexperiencesstressfatigue failure to listen.
• 41.
  Guidelines for overcomingcommunications barriers include the following:Listen to or observe the situation.Develop and use good listening skills (active listening).Listen with an open mind.Don’t let emotions cloud your communication process.
• 42.
  Guidelines for overcomingcommunications barriers :Understand what seniors, subordinates, and peers need to know to do their jobs.Understand how stress affects communications. Teach and demand accurate reporting. Ensure that all soldiers are completely informed on the mission.
• 43.
  Summary Communications is themeans by which leaders get subordinates to understand and accomplish a mission. Communications may be verbal or nonverbal. Communications involves the transfer of information from one person to another. This involves a source (sender) of the communication, a message to be transmitted and a receiver.
• 44.
  Summary The message isinfluenced both by the content of the communication, the means of transmitting the content, the content, and the filters (barriers) through which the message travels. Each of these elements is a potential source of communication failure. By analyzing the component parts of the communication process, the leader has a better chance to communicate effectively.
• 45.
  THANK YOU
• 46.
  Questions?