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Emerging Roles of the 21st-century Learning Professional
I learned how to give my cat medicine.
What did you learn from YouTube?
The new virtual landscape of information
will affect our future as learning
professionals and how relevant we are.
We barely even notice the digital
landscape any more–it’s just a screen.
Technology is a trigger
setting off repercussions
in the world of learning
Technology is about what it can do for
people, organizations and the planet.
Emerging Roles of the 21st-century Learning Professional
CONVERGENCE
Emerging Roles of the 21st-century Learning Professional
Catherine Lombardozzi
Learning Environments
Emerging Roles of the 21st-century Learning Professional
Petabyte (1 000 000 000 000 000 bytes)
Exabyte (1 000 000 000 000 000 000 bytes)
Zettabyte (1 000 000 000 000 000 000 000
bytes)
Yottabyte (1 000 000 000 000 000 000 000
000 bytes)
Rapid adoption
of mobile
Always “on”–access
anywhere anytime
Increase in Software as
a Service (SAAS)
Rise of social &
collaboration tools
TECHNOLOGY
87%
of American
adults use the
Internet (January
2014)
Source: Pew Research Center
74%
of Internet users
use Social
Networking
(January 2014)
Source: Pew Research Center
Learning requires more
than one event
MINDSHIFTS
Knowledge is a
connected network
People learn informally
Learning is social
CULTURALSHIFTS
Greater Transparency
Getting rid of top-
down structure
Work Flexibility
Bring Your Own Device
(BYOD)
Emerging Roles of the 21st-century Learning Professional
Global connectivity allows for sharing of
data, information and knowledge around
the world.
Workers can bypass L&D because they
now have other resources.
No organization can hire all the
knowledge workers it needs to cover
every emerging need.
Collaborative tools increase productivityLong training events can be disruptive
to the workflow.
Learning is a continuous process,
that lasts a lifetime.
Needed Frequency of Connection to Learning Resources
Source: Brandon Hall Group, 2014
More than 60% of companies expect their employees to
interact with learning weekly or more often. A traditional
learning format will not accomplish this.
COURSES
PAGESToo often, we think in terms of courses, modules, lessons and
topics.
MISMATCH
Course
Centric
Solution
Centric
versus
The solution to every
problem is a training
intervention.
The solution to every
problem may vary and
may not involve formal
training.
Create Courses
Support Learning
Empower Workforce
Be a Change Agent
Emerging Roles of the 21st-century Learning Professional
Provide resources and assets needed to
efficiently improve performance.
COPs
• Job Aids
• Mobile Aids
• Social Networks
• Learning Portals
Curation
Support in
Context
Mentoring
& Coaching
Job Aid Courtesy of Kwikpoint
Mobile Support for HVAC Workers
Mobile Support for Instructional Designers
Mobile Support for Bartenders
Emerging Roles of the 21st-century Learning Professional
Emerging Roles of the 21st-century Learning Professional
Support in
Context
COPs Curation
Mentoring
& Coaching
Emerging Roles of the 21st-century Learning Professional
Find Filter
Organize
Annotate
Provides meaning to disorganized
information
Picks up where search engines leave off
Potential for building community
Scoop.it
Emerging Roles of the 21st-century Learning Professional
Support in
Context
COPs Curation
Mentoring
& Coaching
Group that shares an
interest or problem and
learns through regular
interactions.
EMPOWER
EMPOWER
Overarching problem, purpose or goal.
Digital framework for activities.
Platform that’s easy to use.
Support in
Context
COPs Curation
Mentoring
& Coaching
Provide the tools and skills that enable
self-directed learning, content
generation and sharing.
Personal Learning
Environment
Enable
Collaboration
Show
Your
Work
Personal
Learning
Network
Personal Learning
Environment
Show
Your
Work
Personal
Learning
Network
Enable
Collaboration
Network of services &
tools necessary for
ongoing learning
controlled by the
individual.
Emerging Roles of the 21st-century Learning Professional
Emerging Roles of the 21st-century Learning Professional
• Social Bookmarking
• Presentation Software
• Search Engines
• LMS
• Open Courseware
• Virtual Webinars
• Virtual Meetings
• Online Forums
• Question & Answer Sites
• RSS Readers
• Blogs
• Microsharing Tools (like
Twitter)
• Wikis
• Collaboration Tools
• Podcasts
• Online Videos
• Mind Mapping Tools
• Social Networking Tools
• “Clip the web” Tools
Personal Learning
Environment
Show
Your
Work
Personal
Learning
Network
The people and
communities that
contribute to your
professional
development.
Enable
Collaboration
Personal Learning
Environment
Show
Your
Work
Personal
Learning
NetworkWhen two or more
people work
together, share ideas
and accomplish a
goal.Enable
Collaboration
Personal Learning
Environment
Show
Your
Work
Personal
Learning
Network
• Captures tacit
knowledge
• Improves
efficiency
Enable
Collaboration
Screenr.com
Emerging Roles of the 21st-century Learning Professional
Emerging Roles of the 21st-century Learning Professional
Personal Learning
Environment
Show
Your
Work
Personal
Learning
Network
Enable
Collaboration
Demonstrates leadership and vision to help
employees and the organization achieve
positive transformations.
Has a
transformative
vision
Connects
people to each
other
Makes
L&D
relevant
Breaks
down
silos
Emerging Roles of the 21st-century Learning Professional
Solution: Share experiences and ask questions
using simple social tools
Has a
transformative
vision
Connects
people to each
other
Makes
L&D
relevant
Breaks
down
silos
ID
Skills
IA & UX
Design
Thinking
Know the
Tools
People Skills
Marketing
Skills
Business
Acumen
Build Your
PLE & PLN
Program
Evaluation
Emerging Roles of the 21st-century Learning Professional
Typical Fears
Loss of Control
Lack of Participation
Emerging Roles of the 21st-century Learning Professional
Peter Morville
Pioneer of Information Architecture
Solve problems.
Develop skills
for the future.
Instigate change.
Where You Can Find Me
• theelearningcoach.com
• @elearningcoach
• facebook.com/elearningcoach

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Emerging Roles of the 21st-century Learning Professional