Evaluating library spaces while developing a ?culture of assessme

Evaluating library spaces while developing a ?culture of assessme

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  Singapore Management University InstitutionalKnowledge at Singapore Management University Research Collection Library SMU Library 7-2015 Evaluating Library Spaces while Developing a ‘Culture Of Assessment’ Gulcin CRIBB Singapore Management University, [email protected] Tamera HANKEN Singapore Management University, [email protected] Swapna GOTTIPATI Singapore Management University, [email protected] Follow this and additional works at: http://ink.library.smu.edu.sg/library_research Part of the Asian Studies Commons, and the Library and Information Science Commons This Presentation is brought to you for free and open access by the SMU Library at Institutional Knowledge at Singapore Management University. It has been accepted for inclusion in Research Collection Library by an authorized administrator of Institutional Knowledge at Singapore Management University. For more information, please email [email protected]. Citation CRIBB, Gulcin; HANKEN, Tamera; and GOTTIPATI, Swapna. Evaluating Library Spaces while Developing a ‘Culture Of Assessment’. (2015). Northumbria International Conference on Performance Measurement in Libraries and Information Services, 20-22 July 2015. Research Collection Library. Available at: http://ink.library.smu.edu.sg/library_research/57
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  Our Passion, OurCommitment, Your Advantage EVALUATING LIBRARY SPACES WHILE DEVELOPINGA ‘CULTURE OF ASSESSMENT’ Gulcin Cribb, University Librarian Tamera Hanken, Head, InformationAccess & Resources Swapna Gottipati,Assistant Professor, School of Information Systems 11th Northumbria International Conference on Performance Measurement in Libraries and Information Services July 20-22, 2015
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  Our Passion, OurCommitment, Your Advantage Agenda • SMU & SMU Libraries • Background • Culture of Assessment Initiative • Learning Spaces Initiative • Purpose, Design & Methodology • Findings & Outcomes • Discussion & Going Forward
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  Our Passion, OurCommitment, Your Advantage Singapore Management University (SMU) • A young university – opened in 2000 • 6 Schools – Business, Economics, Accounting, Information Systems, Law, Social Sciences and many research centres • City Campus - 7 buildings at the heart of Singapore • 9000 students (8000 ug and 1000 pg), 350 faculty • Broad based education, small classes, project based learning, blended learning
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  Our Passion, OurCommitment, Your Advantage SMU Libraries Li Ka Shing Library (Opened in 2005) Kwa Geok Choo Library (Opening in 2017)
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  Our Passion, OurCommitment, Your Advantage SMU Libraries • Li Ka Shing Library • 8,000 sqm, 1,800+ seats • 39 staff – 22 professional librarians • 300,000 books (250,000 e-books); 80,000 e- journals • 1 million visitors annually since 2012 • Renovations to learning spaces completed in 2014
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  Our Passion, OurCommitment, Your Advantage Our ‘Drivers of Change’ Drivers • Changing role of librarians • Strategic emphasis on blended learning, project based learning, student- centered learning • Evolving relationship between pedagogy and use of learning spaces Assumptions Heterogeneous student population; space use preferences differ widely amongst students depending on: • Personal learning styles • Pedagogy • Courses (project based or not) • Phase or stage of the academic term • Perceptions of the ‘good student’ To every thingthere isa season,anda timetoeverypurpose underthe heaven…
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  Our Passion, OurCommitment, Your Advantage Culture of Assessment @ SMU Libraries • Campus Operational Excellence Initiative • Office of Business Improvement established in 2012 • Lean Six Sigma Green Belt Training • Libraries’ involvement with Lean Six Sigma began in 2013 • Learning outcomes: • Alignment of improvement efforts with strategic goals • Strengthen management competencies • Continuous assessment & improvement • User focused services • Evidenced based decision making • Identifying and demonstrating value
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  Our Passion, OurCommitment, Your Advantage Space planning • Master planning exercise began in 2012 • Funding for staged renovation approved in 2013 • Opportunity to reinforce and practice methods & principles as learned in the Lean Six Sigma Green Belt training
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  Our Passion, OurCommitment, Your Advantage Master Planning 101 – HASSELL (An introductionto space planning & applied research) How will you use the library in the future through arranging the relevant activities according to the degree of importance and frequency…
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  Our Passion, OurCommitment, Your Advantage Master Planning 101 – HASSELL (An introductionto space planning & applied research) • Voice of the Customer • Activity mapping • Importance/Frequency matrix • Space characteristics • Interactive, Creative, Reflective • Future planning • Observational studies • Focus Groups • Interviews • Surveys (LibQual, SMUSA) 2012 Student Association Survey
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  Our Passion, OurCommitment, Your Advantage Library renovations completed, 2014 • Investment Centre • Two Learning Labs • Additional Graduate Suite • 24/7 Learning Commons • Individual carrels, group study tables, café style seating • Two sharable technology enabled project rooms • Two ‘phone booths’ • The ‘Hive’- a flexible learning space to accommodate collaborative, project based learning
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  Our Passion, OurCommitment, Your Advantage Plan, Do, Check, Act • All objectives met (increased seating, flexible spaces, 24/7 with separate AC, shareable technology, teaching & learning spaces) • With a focus on the Learning Commons: • How do the new learning spaces affect students’academic success? • Do the new learning spaces support project based learning? • Is this how the new spaces are being used? • What is the impact on student and faculty engagement? • Did we effectively respond to the needs of our customers (students and faculty)?
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  Our Passion, OurCommitment, Your Advantage Assessment methodology
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  Our Passion, OurCommitment, Your Advantage People Counters 24/7 Learning Commons from 12:00 am to 8:00 am, April 6-19 LibraryOperatingHours Mon - Fri 12am - 8am Sat 12am - 10am Sun 12am - 1pm
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  Our Passion, OurCommitment, Your Advantage LivingAnalytics Research Centre (LARC) Occupancy Heat Map Transition Chord Chart
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  Our Passion, OurCommitment, Your Advantage LibQual 2013 and 2015 Library as Place Academic Pursuits A benchmarking exercise:
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  Our Passion, OurCommitment, Your Advantage LibQual 2015 comments (space) • Could be more quiet and the seat hogging is really unpleasant • Could be quieter • I love the windows overlooking the field • Collaborative areas can be contained in a restricted area rather than open place to keep library quiet and conducive for studying • I think the library is very conducive but I think it would be nicer if there were more seats • It is just not quiet enough even in quiet area. And, sometimes I feel very cold due to the excess use of air conditioners
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  Our Passion, OurCommitment, Your Advantage LibQual 2015 textual analysis Categorization of comments (all) Further breakdown of comments regarding space Red= Negative Ambiance
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  Our Passion, OurCommitment, Your Advantage Text analytics on User Feedback • Manual analysis is painstaking and tedious process. • There is a need for automated techniques to analyse the feedback. • We developed a system that employs clustering and sentiment mining techniques on the data for analysis.
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  Our Passion, OurCommitment, Your Advantage Text mining exercise • Mountain visualization of clusters of comments. • The clusters represent topics of interest • The clusters are coherent and equally distributed. • Collection, space, noise etc., are some topics of interest.
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  Our Passion, OurCommitment, Your Advantage Sentiment Analysis • Positive and negative sentiments on the topics of interest. • The sentiments are also categorized by the schools.
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  Our Passion, OurCommitment, Your Advantage Focus Group results What does ‘learning success’ mean to you? How would you define… • To retain, to remember things you learnt, take with you after class ends. Sometimes you will need to study for an exam, and after the exam you will forget everything– this is not learning success. • The most effective and successful students have consistent habits. They are likely to be ‘seat- hoggers’ as they come in early, choose a spot that works for them and establish their routine.
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  Our Passion, OurCommitment, Your Advantage Focus Group results Space attributes that contribute to learning success • Access to electrical outlets • Space for personal belongings • Temperature • Space for individual study (exam time) • Space for collaboration (term time) • Learning Commons not my first choice (noisy) The library provides an area to study, a quiet place, not so much for discussion. Collaborative discussions can be taken out of the library; prefer quiet. Notion of a library is that it is a quiet area... collaborative areas are not helpful for those that want to study.
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  Our Passion, OurCommitment, Your Advantage Focus Group results How do you decide where to sit? • I use the long tables for group discussion • I prefer to sit near friends • I use the project rooms with LCD screens • Proximity to librarians • Individual carrels for quiet study • Sit near friends to manage space • Facing the Campus Green • Comfortable chair, AC Depends on the objective– if I’m studying something I don’t really understand, then I will want to be near someone that I can ask questions of. But, if it’s something requiring serious study, I’ll have strangers all around me so that I don’t get distracted.
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  Our Passion, OurCommitment, Your Advantage Faculty interviews Do the spaces contribute to student learning? • A room with moveable furniture, not bound by structure allows for a more relaxed atmosphere. • Students can sit close together, group together… it creates a more friendly environment. • The no food policy is a problem. Class is at noon, students tend to be multi- taskers and prefer to eat and study at the same time.
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  Our Passion, OurCommitment, Your Advantage Seat-hogging as space management Per the focus groups, seat-hogging is a method of ‘managing space’, preserving a routine or habit that is attributed to the more ‘successful’ student…
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  Our Passion, OurCommitment, Your Advantage Seat-hogging (Lean Six Sigma student project) Multi-Vari Analysis A survey was conducted with 56 SMU students. In the survey, students were asked to indicate whether they hog seats, and to rate how well the 6 key factors (Xs) identified in our above analysis explain their motivation behind seat hogging. How likelydo the followingstatementsexplainwhyyou seat hog? (TOP 3) I want to reserve a seat formyfriend I want to secure my seat while I attenda meeting I want to secure my seat while I go out for a meal
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  Our Passion, OurCommitment, Your Advantage Literature review What Matters for Students’ Use of Physical Library Space? • At Eindhoven University in the Netherlands: Space, noise, crowdedness, comfortable furniture, cleanliness Ambience in Social Learning: Student Engagement with New Designs for Learning Spaces • Within spaces designed for student collaboration, the solitary study continues… but the ‘social’ environment is important • Provided a taxonomy describing the observed collaborations • “Practice of students ‘reserving’scarce space with left belongings” Strategic Development of University Library Space: Widening the Influence • Opportunity to extend the Library’s influence regarding the development of learning space campus-wide
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  Our Passion, OurCommitment, Your Advantage Our Findings – Our Outcomes Space Transformation Campus Conversations (Influence, Status, Value) Teaching & Learning (Pedagogy) Culture of Assessment
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  Our Passion, OurCommitment, Your Advantage Discussion
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  Our Passion, OurCommitment, Your Advantage Going Forward • Collaboration with Centre for Teaching Excellence on Next Generation Learning Spaces event • Next Generation Learning Summit Asia • Collaboration with School of Information Science • Practicing Culture of Assessment • Learning Space assessment informing new Law Library • Partner with teaching faculty • To define and measure student success
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  Our Passion, OurCommitment, Your Advantage Thank You References: Chan, D.L.H, Spodick, E. (2014). Space development: A Case study of HKUST Library. New Library World, 115, 250-262. Crook, C., Mitchell, G. (2012).Ambience in social learning: Student engagement with new designs for learning spaces. Cambridge Journal of Education, 42, 121-139. Given, L. M., Leckie, G. L. (2003). “Sweeping” the library: Mapping the social activity space of the public library. Library & Information Science Research, 25, 365-385. Hunley, S., Schaller, M. (2006).Assessing learning spaces. In Oblinger, D. G. (Ed.), Learning Spaces (pp. 13.1-13.11) An EDUCAUSE e-book. Matthews, G., Walton, G. (2014). Strategic development of university library space. New Library World, 115, p. 237-249. Nitecki, D. A. (2011). Space assessment as a venue for defining the academic library. Library Quarterly, 81, 27-59. Poggialia, J., Cohen, M. (2014).A low-hassle, low-cost method to survey student attitudes about library space. Library Leadership & Management v28, 1-8.