Extraordinary Financial Customer Experiences
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Poor personalization, password reset issues, and data breaches can cause consumers to abandon brands or limit interactions. Most consumers want alternatives to passwords for authentication and improved customer experiences could yield significant revenue gains simply from increased customer satisfaction and retention. Creating secure yet seamless online customer experiences is key to moving businesses forward and increasing profitability.
Extraordinary Financial Customer Experiences
- 1. to another brand due to poor personalization 2 before password reset issues cause a consumer to become impatient 4 1-2 Minutes brand interactions following a data breach 3 Will Limit or Stop 81% want to replace passwords with modern authentication methods 5 Banking Consumers 85% Annual Incremental Revenue per Customer $8.19 $123MTotal Revenue Banking Customers x 15M simply by improving your CX score by 1 point 6 from a brand they love after just one bad experience 1 1 in 3 Walk Away 41% Switch When you provide an extraordinary customer experience, you can build brand loyalty and keep your customers protected – all while promoting digital transformation across your organization. If you’re looking to move your financial business forward, Ping’s Identity Solutions can help. uplift in customer satisfaction 20-30% in economic gains 7 20-50% Password-reset inquiries can account for up to 6 percent of call-center activity, which could cost per year for larger operations. 10 $5M-$20M 2022 $20M 2021 $20M is the average cost of a data breach in the U.S. 9 $8.19M THE PATHWAY TO PROFITABILITY: Why Extraordinary Customer Experiences in the Financial Industry Matter Creating secure, seamless, online customer experiences really can move business forward. These statistics prove it. Join us along your customer’s journey and see critical touchpoints that can impact revenue growth. Opportunities for Revenue Growth SOURCES: 1 Experience is everything: Here’s how to get it right, PwC 2 41% of Consumers Have Abandoned a Brand Because of Poor Personalization, GeoMarketing 3 Trust and Accountability in the Era of Data Misuse. The 2019 Consumer Survey 4 Forgot Your Password? You Have Too Many and Stores Are Losing Business Over it, McClatchy 5 Online banking customers remain extremely frustrated with passwords, HelpNet Security 6 The ROI of CX Transformation, Forrester 7 What Matters in Customer Experience Transformations,” McKinsey 8 This is not an alternative fact: Improving customer experience e can increase revenue, Forbes 9 Data Security: 25 Important Facts and Statistics for 2020, Security.org 10 Is cybersecurity incompatible with digital convenience? McKinsey Digital BRAND EXPERIENCE BRAND EXPERIENCE SECURITY CAPABILITIES PASSWORD BEHAVIOR SECURITY CAPABILITIES PASSWORD BEHAVIOR