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Global Patient Support Programs Market

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The global patient support program market is projected to grow significantly from 2020 to 2028, driven by factors such as government initiatives for patient-centric care and increasing adoption of digital engagement solutions. The market is segmented by components, applications, delivery modes, and end users, with software and health management leading in revenue share. Various companies play a crucial role in this market, developing innovative solutions in response to the evolving healthcare landscape post-COVID-19.

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Global Patient Support Program Market Analysis Global Patient Support Program Market Analysis– Segmented by- Component, Application, Delivery Mode and End User 2020 till 2028 Sample Report
2 Confidential Table Of Content 1. Global Patient Support Program Market Overview…….………………………………………..…………………..……………………………..………………...…05 a. Market size and forecast 2. Market Growth Drivers & Restraints……………………………………………………………………………………………………………...……...........................07 a. Market Growth Drivers i. Implementation of government regulations and initiatives to promote patient-centric care ii. Increasing adoption of patient engagement solutions iii.Rising number of collaborations and partnerships between stakeholders b. Market Restraints i. Patient needs are unique and vary by region ii. Diluted execution due internal constraints / regulations 3. Global Patient Support Program Market Segmentation…………………………………………………………………………………………….………………….13 a. By Component i. Software ii. Services iii.Hardware b. By Application i. Social Management ii. Health Management iii.Home Healthcare Management
3 Confidential Table Of Content iv.Financial Management c. By Delivery Mode i. Web-based ii. Cloud-based iii.Others d. By End User i. Payers ii. Providers iii.Individual Users 4. Competitive Landscape……………………………………………………………………………………………………………………………………………........…...19 a. Major companies for Global Market b. Key Player Market Share 5. Key Company Profiles……………………………………………………………………………………………………………………………………………..…….......22 i. Allscripts Company Overview, Product, Services, Strategies and Financials ii. Mckesson Company Overview, Product, Services, Strategies and Financials iii.Orion Health Ltd. Company Overview, Product, Services, Strategies and Financials iv.Cerner Corporation Company Overview, Product, Services, Strategies and Financials v. Phytel Inc. Company Overview, Product, Services, Strategies and Financials vi.Medecision Inc. Company Overview, Product, Services, Strategies and Financials
4 Confidential Table Of Content vii.Get Well Network Inc. Company Overview, Product, Services, Strategies and Financials viii.Athenahealth Company Overview, Product, Services, Strategies and Financials ix. Lincor Solutions Ltd. Company Overview, Product, Services, Strategies and Financials 6. Innovations in Global Patient Support Program Market…..……………………………………………………………………...……………………………………41 a. New Trends Post COVID, Digital First World 7. Healthcare Policy and Regulatory Landscape……………………………………………………………………………………………………………………………43 a. Policy changes and Regulatory Landscape 7. Access and Reimbursement Scenario……………………………………………………………………………………………..……………………….…….………45 a. Region specific reimbursement scenario b. Key market consideration in Global Patient Support Program Market 9. Factors Driving Future Growth………………………..………………………………………………………………………………..………...……...….....................47 a. Recent Developments in the Patient Support Program market b. Future Opportunities 10.Conclusion…………………………………………………………………………………………………………………………………………………………..………….50
Global Patient Support Program: Market Overview
6 Confidential Global Patient Support Program Market Size (Current and Forecasted) Global Patient Support Program Market Size (Mn) 2020-2028F  Global Patient engagement solution stood at around USD xx Bn in 2020 and is projected to reach USD xx Bn by 2028, exhibiting a CAGR of 9.9% during the forecast period  Increasing use of technology in healthcare system with persistence of COVID-19 pandemic globally and cost-effective healthcare facilities is anticipated to drive the growth of Global Patient Engagement Solutions Market  North America is expected to dominate the global Patient Engagement Solutions market within the forecast period attributed to better developed healthcare infrastructure with advanced technology  Xx  Xx  Xx 2020 2021 2022F 2023F 2024F 2025F 2026F 2027F 2028F Market Size Key Analysis
Global Patient Support Program: Growth Drivers And Growth Restraints
8 Confidential Market Growth Drivers And Restraints Implementation of government regulations and initiatives to promote patient-centric care Rising number of collaborations and partnerships between stakeholders Diluted execution due internal constraints/regulations Patient needs are unique and vary by region Impact Impact Market Drivers Market Restraints Increasing adoption of patient engagement solutions
9 Confidential Market Growth Drivers Favorable government initiatives are likely to impact market growth in the coming years For instance, in 2020, EU Health Ministers signed a declaration to collaborate and set up an eHealth common area that will allow for the free movement of electronic health records across Europe Content 1. Implementation of government regulations and initiatives to promote patient-centric care
10 Confidential Market Growth Drivers (continued) 2. Increasing adoption of patient engagement solutions Adoption of patient engagement solutions in developing countries like India is supported by favorable government initiatives For instance, in March 2019, Columbia Asia Hospitals situated across Malaysia, India, Indonesia, Vietnam launched a patient engagement application suite in collaboration with MphRx. This program is aimed to digitally transform healthcare services and to enhance patient engagement and lead clinical excellence. Content
11 Confidential Market Growth Drivers (continued) 3. Rising number of collaborations and partnerships between stakeholders As many patient organizations work with pharma industry on various different levels – from knowledge sharing to financial support – it is key to shape those relationships in a transparent way COVID-19 pandemic has resulted to the rise of telehealth for which companies are collaborating with other stakeholders to support patients Content
12 Confidential Patient needs are unique and vary by regions Diluted execution due internal constraints/ regulations  A challenge often faced by ambitious teams is how to navigate through internal compliance and legal regulations  Countries across the APAC region have specific rules regarding data privacy and patient protection constraints, and these laws are also rapidly changing  There is opportunity to leverage learnings, but there’s no plug-and-play method when it comes to PSPs  What is successful for one product in one region, will struggle to be directly lifted into a new region namely because across countries and regions the patient journey will differ Market Restraints
Global Patient Support Program: Market Segmentation
14 Confidential Patient Support Program Market Segmentation Global Patient Support Program Market Segmentation By Component Hardware Tele-Consulting Services Software By Delivery Mode Others Tele-Consulting Tele-Monitoring Web-based Cloud-based By End-User Individual Users Payers Providers By Applications Home Healthcare Management Social Management Health Management Financial Management Social Management Health Management
15 Confidential  Software segment dominated the market for patient engagement solutions and held the largest revenue share of around 49.0% in 2020  Patient engagement solutions software is used in varied segments such as healthcare management, home healthcare management, and others  Service is one of the crucial parts of the effective operation of patient engagement solutions. It helps in leveraging refined analytics on-premise or in the cloud, which enables predicting and triggering interventions that can use live training methods Market Segmentation: By Component Patient Support Program Market Share by Component 2020 Software Services Hardware Key Insights
16 Confidential Market Segmentation: By Applications Social Management Health Management Home Healthcare Management Financial Management  Health management segment dominated the market for patient engagement solutions and held the largest revenue share of over 41.0% in 2020  Home healthcare management segment is expected to be the fastest-growing segment during the forecast period as this solution helps the patients to maintain appointment schedules, online bill payments, and communicate with the healthcare providers from their homes Key Insights Patient Support Program Market Share by Applications 2020
17 Confidential Market Segmentation: By Delivery Mode Global Patient Support Program Market Share by Delivery Mode 2020 Web-based Cloud-based Others  Web/cloud-based segment dominated the market for patient engagement solutions and held the largest revenue share of 80.0% in 2020  Adoption of these portals is increasing at an alarming rate owing to remote access to real-time data tracking, integrated features, easy accessibility, insignificant handling costs, and easy data backup Key Insights
18 Confidential Market Segmentation: By End User Patient Support Program Market Share by End User 2020 Payers Providers Individual Users  Providers segment dominated the market for patient engagement solutions and held the largest revenue share of 56.3% in 2020  It is anticipated to register lucrative growth during the forecast period. Providers support better patient engagement solutions owing to improved utilization of routine care processes, patient portals for accessing information and making complex healthcare decisions  Payers segment held the second-largest revenue share in 2020 as payers are using modalities that promote widespread coverage and enable value-based care delivery. To enhance growth, the payers are intending to manage patient care and connect patients at each stage of the treatment Key Insights
Global Patient Support Program: Competitive Landscape
20 Confidential Competitive Landscape: Key Players Revenue (Current and Forecasted) 2020 2021F 2022F 2023F 2024F 2025F 2026F 2027F 2028F Allscripts Healthcare Solutions $1.5 - - - - - - - - Mckesson Corporation $58.5 - - - - - - - - Orion Health Ltd. $1.2 - - - - - - - - Cerner Corporation $5.5 - - - - - - - - Phytel Inc. - - - - - - - - - Medecision Inc. - - - - - - - - - Get Well Network Inc. - - - - - - - - - Athenahealth - - - - - - - - - Lincor Solutions Ltd. - - - - - - - - - Major Market Revenue of Patient Engagement Solutions Companies ($Bn)
21 Confidential  Companies operating in the patient engagement solutions industry are acquiring related businesses of other companies in order to expand their market.  For instance, in January 2018, McKesson Corporation (McKesson) completed the acquisition of RxCrossroads from its parent company CVS Health Corporation for $735 million. The acquisition aimed at enhancing McKesson’s existing portfolio of commercialization solutions, including comprehensive patient support services, custom pharmacy solutions, and third-party logistics Allscripts Healthcare Solutions Mckesson Corporation Orion Health Ltd. Cerner Corporation Phytel Inc. Medecision Inc. Get Well Network Inc. Athenahealth Lincor Solutions Ltd. Competitive Landscape: Key Players Market Share Key Insights Patient Support Program Key Players Major Market Share
Key Company Profiles
23 Confidential Allscripts Healthcare Solutions Company Profile Company Name: Allscripts Healthcare Solutions Year of Establishment: 1981 Headquarter: Chicago Revenue (EU): $1.5 Bn Website: https://www.allscripts.com/ Sample
24 Confidential Allscripts Healthcare Solutions Analysis Breakdown of net revenue (%) by segment, 2020 Revenues ($Bn), 2020-2028 Sample
25 Confidential Mckesson Corporation Sample Company Name: Mckesson Corporation Year of Establishment: 1833 Headquarter: Texas, US Revenue (EU): $58.5 Bn Website: https://www.mckesson.com/ Company Profile
26 Confidential Mckesson Corporation Breakdown of net revenue (%) by segment, 2020 Analysis Sample Revenues ($Bn), 2020-2028
27 Confidential Orion Health Ltd. Sample Company Name: Orion Health Ltd. Year of Establishment: 1993 Headquarter: Auckland, New Zealand Revenue (EU): $1.2 Bn Website: https://orionhealth.com/ Company Profile
28 Confidential Orion Health Ltd. Breakdown of net revenue (%) by segment, 2020 Analysis Sample Revenues ($Bn), 2020-2028
29 Confidential Cerner Corporation Sample Company Name: Cerner Corporation Year of Establishment: 1979 Headquarter: Missouri, US Revenue (EU): $5.5 Bn Website: https://www.cerner.com/ Company Profile
30 Confidential Cerner Corporation Breakdown of net revenue (%) by segment, 2020 Analysis Sample Revenues ($Bn), 2020-2028
31 Confidential Phytel Inc. Sample Company Name: Phytel Inc. Year of Establishment: 1996 Headquarter: Texas, US Revenue (EU): $xx Bn Website: http://www.phytel.com/ Company Profile
32 Confidential Phytel Inc. Breakdown of net revenue (%) by segment, 2020 Sample Revenues ($Bn), 2020-2028 Analysis
33 Confidential Medecision Inc. Sample Company Name: Medecision Inc. Year of Establishment: 1988 Headquarter: Pennsylvania, US Revenue (EU): $xx Bn Website: http://www.medecision.com/ Company Profile
34 Confidential Medecision Inc. Breakdown of net revenue (%) by segment, 2020 Analysis Sample Revenues ($Bn), 2020-2028
35 Confidential Get Well Network Inc. Sample Company Name: Get Well Network Inc. Year of Establishment: 1999 Headquarter: Maryland, US Revenue (EU): $xx Bn Website: http://www.getwellnetwork.com/ Company Profile
36 Confidential Get Well Network Inc. Breakdown of net revenue (%) by segment, 2020 Sample Revenues ($Bn), 2020-2028 Analysis
37 Confidential Athenahealth Sample Company Name: Athenahealth Year of Establishment: 1997 Headquarter: Massachusetts, US Revenue (EU): $xx Bn Website: http://www.athenahealth.com/ Company Profile
38 Confidential Athenahealth Breakdown of net revenue (%) by segment, 2020 Sample Revenues ($Bn), 2020-2028 Analysis
39 Confidential Lincor Solutions Ltd. Sample Company Name: Lincor Solutions Ltd. Year of Establishment: 2003 Headquarter: Dublin, Ireland Revenue (EU): $xx Bn Website: https://www.lincor.com/ Company Profile
40 Confidential Lincor Solutions Ltd. Breakdown of net revenue (%) by segment, 2020 Sample Revenues ($Bn), 2020-2028 Analysis
Innovations in Global Patient Support Programs
42 Confidential New Trends Post COVID, Digital First World  Digital First: From Patient Support Program to Patient Support App: Apps, in particular, can provide engagement levels unseen with call centers or web-based offerings; for example, users of MyTherapy, our platform upon which we run patient offerings, interact with the app an average of three times per day  Open up: Convey the Value before Putting Out Enrollment Barriers: With a valid prescription, patients get access to features like initiation guidance and care pathways tailored to a product's specific adherence and persistence challenges. The resulting patient offerings deliver higher quality, are more cost-effective, and outperform existing approaches in terms of reach for both patient support and disease awareness  Initiation Guidance: Digitizing the Roots of Patient Supports: Pharma companies need to provide virtual care offerings that guide patients when they are on their own. And as remote care is probably here to stay even after COVID, virtual care during treatment initiation may become a standard practice of patient support for new launches post-COVID  Closing the Loop: Enabling HCPs to Understand Tolerability, Remotely: Patient support offerings are supporting doctors to ensure broad appeal while offering a clear upgrade path to digital workflows  Scaling Globally: From the Outset Plan for the Requirements of Different Markets: It is essential to provide a proven, easily deployable, and compliant tool to local markets rather than allowing a plethora of locally developed apps and websites to appear that lack the long-term funding to deliver success  A New Paradigm: Patient Support as Facilitator for the 'New Normal’: New, digital-first patient support offerings, solve a much more unmet need: Facilitating initiation and support in the new world of (partly) remote care @Pushkar: Not relevant. This are recommendations. You need to write trends
Healthcare Policy and Regulatory Landscape
44 Confidential Policy Changes and Regulatory Landscape  Many countries, regions, and industry groups have local regulations that directly address (and often restrict) these programs. For example, Canada, the UK and Australia have industry codes specifically addressing PSPs and, in some cases, patient safety and data requirements or interactions with healthcare professionals (HCPs) and patients in connection with PSPs  In the UK, the Association of the British Pharmaceutical Industry (ABPI) issued "Guidance notes for patient safety and pharmacovigilance in patient support programs" in 2011  In addition to industry-specific laws and codes, PSPs may be affected by more general regulations, such as anti-bribery and anti- corruption laws (such as the US Foreign Corrupt Practices Act, the UK Bribery Act and Brazil’s Clean Companies Act), direct-to- consumer communication and advertising prohibitions or reporting requirements that could capture transfers of value made to HCPs in connection with patient support, such as the French "Sunshine Act" Sample
Access And Reimbursement Scenario
46 Confidential Access and Reimbursement scenario  Starting January 1, 2022, it will be illegal for providers to bill patients for more than the in-network cost-sharing due under patients’ insurance in almost all scenarios where surprise out-of-network bills arise, with the notable exception of ground ambulance transport. Health plans must treat these out-of-network services as if they were in-network when calculating patient cost-sharing  The legislation also creates a new final-offer arbitration process to determine how much insurers must pay out-of-network providers. If an out-of-network provider is dissatisfied with a health plan’s payment, it can initiate arbitration  The arbitrator must select between the final offers submitted by each party, taking into consideration several factors including the health plan’s historical median in-network rate for similar services Key Market Access Considerations General reimbursement Scenario  European Commission can require the European Medicines Agencies to conduct infringement procedures under the framework of Commission Regulation (EC), No 658/2007, the Penalties Regulation, into companies suspected of failing to comply with pharmacovigilance obligations @Pushkar: Please specify the country in General Reimbursement scenario
Future Development Growth
48 Confidential Recent Developments in Patient Support Program  In Jan 2021, Nuance Communications launched the AI powered Patient Engagement Virtual Assistant to support the entire patient experience with digital and cloud-based platform. This advanced version is integrated with Electronic Health Record, Customer Relationship Management and Patient Access Centre Systems to facilitate healthcare provider companies to update and improve clinical care  In Dec 2020,Two companies 1Health and STChealth developed the first COVID-19 vaccination tracking system. It simplified the access to Vaccination Records, Vaccination Reminders, Event Collection and Reporting & Validation Testing. This platform will enable doctors, pharmacists, physicians and patients to get access to easy-to-use tool to obtain reports on Vaccinations, Side Effects and Immunization Sample
49 Confidential Future Opportunities Population health management is a solidly established trend, with providers, government, and private payers intensifying their focus on value-based payment A number of factors, such as the implementation of government initiatives supporting the adoption of HCIT solutions, rising government healthcare expenditure, and the presence of skilled IT experts in emerging Asian countries, such as China and India, are expected to support the growth of the patient engagement solutions market in Asia To continue to improve outcomes and provide the much-needed ongoing support now and in the future, patient support programs should evolve. Patients can engage in their own healthcare differently through alternate channels, therefore support mechanisms and a patient support program should combine those components Leveraging insights and an understanding of the current ecosystem will result in the right message at the right time for the patient Content Content @Pushkar: First point is irrelevant. It is related to Patient engagement solutions
Conclusion
51 Confidential Conclusion 1 2 3 5 4 Strong Demand With the implementation of government norms towards patient centricity there is an increase demand Emerging Initiative Ease in regulations by the government and collaborations between companies are also increasing demand for the patient support programs Growing Technology Advancements With the emerging technology and the transformation from paper to digital, companies are offering virtual care to patients and HCPs. Support for the HCPs Patient support programs are also assisting HCPs to deliver healthcare virtually with the comfort of being at their home during COVID-19 pandemic. Advancement in healthcare delivery Tele-health and other PSPs would enhance the way healthcare was delivered to the patient earlier, with new innovations coming up that will help to reduce the overall cost of treatment.

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Global Patient Support Programs Market

  • 1. Global Patient Support Program Market Analysis Global Patient Support Program Market Analysis– Segmented by- Component, Application, Delivery Mode and End User 2020 till 2028 Sample Report
  • 2. 2 Confidential Table Of Content 1. Global Patient Support Program Market Overview…….………………………………………..…………………..……………………………..………………...…05 a. Market size and forecast 2. Market Growth Drivers & Restraints……………………………………………………………………………………………………………...……...........................07 a. Market Growth Drivers i. Implementation of government regulations and initiatives to promote patient-centric care ii. Increasing adoption of patient engagement solutions iii.Rising number of collaborations and partnerships between stakeholders b. Market Restraints i. Patient needs are unique and vary by region ii. Diluted execution due internal constraints / regulations 3. Global Patient Support Program Market Segmentation…………………………………………………………………………………………….………………….13 a. By Component i. Software ii. Services iii.Hardware b. By Application i. Social Management ii. Health Management iii.Home Healthcare Management
  • 3. 3 Confidential Table Of Content iv.Financial Management c. By Delivery Mode i. Web-based ii. Cloud-based iii.Others d. By End User i. Payers ii. Providers iii.Individual Users 4. Competitive Landscape……………………………………………………………………………………………………………………………………………........…...19 a. Major companies for Global Market b. Key Player Market Share 5. Key Company Profiles……………………………………………………………………………………………………………………………………………..…….......22 i. Allscripts Company Overview, Product, Services, Strategies and Financials ii. Mckesson Company Overview, Product, Services, Strategies and Financials iii.Orion Health Ltd. Company Overview, Product, Services, Strategies and Financials iv.Cerner Corporation Company Overview, Product, Services, Strategies and Financials v. Phytel Inc. Company Overview, Product, Services, Strategies and Financials vi.Medecision Inc. Company Overview, Product, Services, Strategies and Financials
  • 4. 4 Confidential Table Of Content vii.Get Well Network Inc. Company Overview, Product, Services, Strategies and Financials viii.Athenahealth Company Overview, Product, Services, Strategies and Financials ix. Lincor Solutions Ltd. Company Overview, Product, Services, Strategies and Financials 6. Innovations in Global Patient Support Program Market…..……………………………………………………………………...……………………………………41 a. New Trends Post COVID, Digital First World 7. Healthcare Policy and Regulatory Landscape……………………………………………………………………………………………………………………………43 a. Policy changes and Regulatory Landscape 7. Access and Reimbursement Scenario……………………………………………………………………………………………..……………………….…….………45 a. Region specific reimbursement scenario b. Key market consideration in Global Patient Support Program Market 9. Factors Driving Future Growth………………………..………………………………………………………………………………..………...……...….....................47 a. Recent Developments in the Patient Support Program market b. Future Opportunities 10.Conclusion…………………………………………………………………………………………………………………………………………………………..………….50
  • 5. Global Patient Support Program: Market Overview
  • 6. 6 Confidential Global Patient Support Program Market Size (Current and Forecasted) Global Patient Support Program Market Size (Mn) 2020-2028F  Global Patient engagement solution stood at around USD xx Bn in 2020 and is projected to reach USD xx Bn by 2028, exhibiting a CAGR of 9.9% during the forecast period  Increasing use of technology in healthcare system with persistence of COVID-19 pandemic globally and cost-effective healthcare facilities is anticipated to drive the growth of Global Patient Engagement Solutions Market  North America is expected to dominate the global Patient Engagement Solutions market within the forecast period attributed to better developed healthcare infrastructure with advanced technology  Xx  Xx  Xx 2020 2021 2022F 2023F 2024F 2025F 2026F 2027F 2028F Market Size Key Analysis
  • 7. Global Patient Support Program: Growth Drivers And Growth Restraints
  • 8. 8 Confidential Market Growth Drivers And Restraints Implementation of government regulations and initiatives to promote patient-centric care Rising number of collaborations and partnerships between stakeholders Diluted execution due internal constraints/regulations Patient needs are unique and vary by region Impact Impact Market Drivers Market Restraints Increasing adoption of patient engagement solutions
  • 9. 9 Confidential Market Growth Drivers Favorable government initiatives are likely to impact market growth in the coming years For instance, in 2020, EU Health Ministers signed a declaration to collaborate and set up an eHealth common area that will allow for the free movement of electronic health records across Europe Content 1. Implementation of government regulations and initiatives to promote patient-centric care
  • 10. 10 Confidential Market Growth Drivers (continued) 2. Increasing adoption of patient engagement solutions Adoption of patient engagement solutions in developing countries like India is supported by favorable government initiatives For instance, in March 2019, Columbia Asia Hospitals situated across Malaysia, India, Indonesia, Vietnam launched a patient engagement application suite in collaboration with MphRx. This program is aimed to digitally transform healthcare services and to enhance patient engagement and lead clinical excellence. Content
  • 11. 11 Confidential Market Growth Drivers (continued) 3. Rising number of collaborations and partnerships between stakeholders As many patient organizations work with pharma industry on various different levels – from knowledge sharing to financial support – it is key to shape those relationships in a transparent way COVID-19 pandemic has resulted to the rise of telehealth for which companies are collaborating with other stakeholders to support patients Content
  • 12. 12 Confidential Patient needs are unique and vary by regions Diluted execution due internal constraints/ regulations  A challenge often faced by ambitious teams is how to navigate through internal compliance and legal regulations  Countries across the APAC region have specific rules regarding data privacy and patient protection constraints, and these laws are also rapidly changing  There is opportunity to leverage learnings, but there’s no plug-and-play method when it comes to PSPs  What is successful for one product in one region, will struggle to be directly lifted into a new region namely because across countries and regions the patient journey will differ Market Restraints
  • 13. Global Patient Support Program: Market Segmentation
  • 14. 14 Confidential Patient Support Program Market Segmentation Global Patient Support Program Market Segmentation By Component Hardware Tele-Consulting Services Software By Delivery Mode Others Tele-Consulting Tele-Monitoring Web-based Cloud-based By End-User Individual Users Payers Providers By Applications Home Healthcare Management Social Management Health Management Financial Management Social Management Health Management
  • 15. 15 Confidential  Software segment dominated the market for patient engagement solutions and held the largest revenue share of around 49.0% in 2020  Patient engagement solutions software is used in varied segments such as healthcare management, home healthcare management, and others  Service is one of the crucial parts of the effective operation of patient engagement solutions. It helps in leveraging refined analytics on-premise or in the cloud, which enables predicting and triggering interventions that can use live training methods Market Segmentation: By Component Patient Support Program Market Share by Component 2020 Software Services Hardware Key Insights
  • 16. 16 Confidential Market Segmentation: By Applications Social Management Health Management Home Healthcare Management Financial Management  Health management segment dominated the market for patient engagement solutions and held the largest revenue share of over 41.0% in 2020  Home healthcare management segment is expected to be the fastest-growing segment during the forecast period as this solution helps the patients to maintain appointment schedules, online bill payments, and communicate with the healthcare providers from their homes Key Insights Patient Support Program Market Share by Applications 2020
  • 17. 17 Confidential Market Segmentation: By Delivery Mode Global Patient Support Program Market Share by Delivery Mode 2020 Web-based Cloud-based Others  Web/cloud-based segment dominated the market for patient engagement solutions and held the largest revenue share of 80.0% in 2020  Adoption of these portals is increasing at an alarming rate owing to remote access to real-time data tracking, integrated features, easy accessibility, insignificant handling costs, and easy data backup Key Insights
  • 18. 18 Confidential Market Segmentation: By End User Patient Support Program Market Share by End User 2020 Payers Providers Individual Users  Providers segment dominated the market for patient engagement solutions and held the largest revenue share of 56.3% in 2020  It is anticipated to register lucrative growth during the forecast period. Providers support better patient engagement solutions owing to improved utilization of routine care processes, patient portals for accessing information and making complex healthcare decisions  Payers segment held the second-largest revenue share in 2020 as payers are using modalities that promote widespread coverage and enable value-based care delivery. To enhance growth, the payers are intending to manage patient care and connect patients at each stage of the treatment Key Insights
  • 19. Global Patient Support Program: Competitive Landscape
  • 20. 20 Confidential Competitive Landscape: Key Players Revenue (Current and Forecasted) 2020 2021F 2022F 2023F 2024F 2025F 2026F 2027F 2028F Allscripts Healthcare Solutions $1.5 - - - - - - - - Mckesson Corporation $58.5 - - - - - - - - Orion Health Ltd. $1.2 - - - - - - - - Cerner Corporation $5.5 - - - - - - - - Phytel Inc. - - - - - - - - - Medecision Inc. - - - - - - - - - Get Well Network Inc. - - - - - - - - - Athenahealth - - - - - - - - - Lincor Solutions Ltd. - - - - - - - - - Major Market Revenue of Patient Engagement Solutions Companies ($Bn)
  • 21. 21 Confidential  Companies operating in the patient engagement solutions industry are acquiring related businesses of other companies in order to expand their market.  For instance, in January 2018, McKesson Corporation (McKesson) completed the acquisition of RxCrossroads from its parent company CVS Health Corporation for $735 million. The acquisition aimed at enhancing McKesson’s existing portfolio of commercialization solutions, including comprehensive patient support services, custom pharmacy solutions, and third-party logistics Allscripts Healthcare Solutions Mckesson Corporation Orion Health Ltd. Cerner Corporation Phytel Inc. Medecision Inc. Get Well Network Inc. Athenahealth Lincor Solutions Ltd. Competitive Landscape: Key Players Market Share Key Insights Patient Support Program Key Players Major Market Share
  • 23. 23 Confidential Allscripts Healthcare Solutions Company Profile Company Name: Allscripts Healthcare Solutions Year of Establishment: 1981 Headquarter: Chicago Revenue (EU): $1.5 Bn Website: https://www.allscripts.com/ Sample
  • 24. 24 Confidential Allscripts Healthcare Solutions Analysis Breakdown of net revenue (%) by segment, 2020 Revenues ($Bn), 2020-2028 Sample
  • 25. 25 Confidential Mckesson Corporation Sample Company Name: Mckesson Corporation Year of Establishment: 1833 Headquarter: Texas, US Revenue (EU): $58.5 Bn Website: https://www.mckesson.com/ Company Profile
  • 26. 26 Confidential Mckesson Corporation Breakdown of net revenue (%) by segment, 2020 Analysis Sample Revenues ($Bn), 2020-2028
  • 27. 27 Confidential Orion Health Ltd. Sample Company Name: Orion Health Ltd. Year of Establishment: 1993 Headquarter: Auckland, New Zealand Revenue (EU): $1.2 Bn Website: https://orionhealth.com/ Company Profile
  • 28. 28 Confidential Orion Health Ltd. Breakdown of net revenue (%) by segment, 2020 Analysis Sample Revenues ($Bn), 2020-2028
  • 29. 29 Confidential Cerner Corporation Sample Company Name: Cerner Corporation Year of Establishment: 1979 Headquarter: Missouri, US Revenue (EU): $5.5 Bn Website: https://www.cerner.com/ Company Profile
  • 30. 30 Confidential Cerner Corporation Breakdown of net revenue (%) by segment, 2020 Analysis Sample Revenues ($Bn), 2020-2028
  • 31. 31 Confidential Phytel Inc. Sample Company Name: Phytel Inc. Year of Establishment: 1996 Headquarter: Texas, US Revenue (EU): $xx Bn Website: http://www.phytel.com/ Company Profile
  • 32. 32 Confidential Phytel Inc. Breakdown of net revenue (%) by segment, 2020 Sample Revenues ($Bn), 2020-2028 Analysis
  • 33. 33 Confidential Medecision Inc. Sample Company Name: Medecision Inc. Year of Establishment: 1988 Headquarter: Pennsylvania, US Revenue (EU): $xx Bn Website: http://www.medecision.com/ Company Profile
  • 34. 34 Confidential Medecision Inc. Breakdown of net revenue (%) by segment, 2020 Analysis Sample Revenues ($Bn), 2020-2028
  • 35. 35 Confidential Get Well Network Inc. Sample Company Name: Get Well Network Inc. Year of Establishment: 1999 Headquarter: Maryland, US Revenue (EU): $xx Bn Website: http://www.getwellnetwork.com/ Company Profile
  • 36. 36 Confidential Get Well Network Inc. Breakdown of net revenue (%) by segment, 2020 Sample Revenues ($Bn), 2020-2028 Analysis
  • 37. 37 Confidential Athenahealth Sample Company Name: Athenahealth Year of Establishment: 1997 Headquarter: Massachusetts, US Revenue (EU): $xx Bn Website: http://www.athenahealth.com/ Company Profile
  • 38. 38 Confidential Athenahealth Breakdown of net revenue (%) by segment, 2020 Sample Revenues ($Bn), 2020-2028 Analysis
  • 39. 39 Confidential Lincor Solutions Ltd. Sample Company Name: Lincor Solutions Ltd. Year of Establishment: 2003 Headquarter: Dublin, Ireland Revenue (EU): $xx Bn Website: https://www.lincor.com/ Company Profile
  • 40. 40 Confidential Lincor Solutions Ltd. Breakdown of net revenue (%) by segment, 2020 Sample Revenues ($Bn), 2020-2028 Analysis
  • 41. Innovations in Global Patient Support Programs
  • 42. 42 Confidential New Trends Post COVID, Digital First World  Digital First: From Patient Support Program to Patient Support App: Apps, in particular, can provide engagement levels unseen with call centers or web-based offerings; for example, users of MyTherapy, our platform upon which we run patient offerings, interact with the app an average of three times per day  Open up: Convey the Value before Putting Out Enrollment Barriers: With a valid prescription, patients get access to features like initiation guidance and care pathways tailored to a product's specific adherence and persistence challenges. The resulting patient offerings deliver higher quality, are more cost-effective, and outperform existing approaches in terms of reach for both patient support and disease awareness  Initiation Guidance: Digitizing the Roots of Patient Supports: Pharma companies need to provide virtual care offerings that guide patients when they are on their own. And as remote care is probably here to stay even after COVID, virtual care during treatment initiation may become a standard practice of patient support for new launches post-COVID  Closing the Loop: Enabling HCPs to Understand Tolerability, Remotely: Patient support offerings are supporting doctors to ensure broad appeal while offering a clear upgrade path to digital workflows  Scaling Globally: From the Outset Plan for the Requirements of Different Markets: It is essential to provide a proven, easily deployable, and compliant tool to local markets rather than allowing a plethora of locally developed apps and websites to appear that lack the long-term funding to deliver success  A New Paradigm: Patient Support as Facilitator for the 'New Normal’: New, digital-first patient support offerings, solve a much more unmet need: Facilitating initiation and support in the new world of (partly) remote care @Pushkar: Not relevant. This are recommendations. You need to write trends
  • 43. Healthcare Policy and Regulatory Landscape
  • 44. 44 Confidential Policy Changes and Regulatory Landscape  Many countries, regions, and industry groups have local regulations that directly address (and often restrict) these programs. For example, Canada, the UK and Australia have industry codes specifically addressing PSPs and, in some cases, patient safety and data requirements or interactions with healthcare professionals (HCPs) and patients in connection with PSPs  In the UK, the Association of the British Pharmaceutical Industry (ABPI) issued "Guidance notes for patient safety and pharmacovigilance in patient support programs" in 2011  In addition to industry-specific laws and codes, PSPs may be affected by more general regulations, such as anti-bribery and anti- corruption laws (such as the US Foreign Corrupt Practices Act, the UK Bribery Act and Brazil’s Clean Companies Act), direct-to- consumer communication and advertising prohibitions or reporting requirements that could capture transfers of value made to HCPs in connection with patient support, such as the French "Sunshine Act" Sample
  • 46. 46 Confidential Access and Reimbursement scenario  Starting January 1, 2022, it will be illegal for providers to bill patients for more than the in-network cost-sharing due under patients’ insurance in almost all scenarios where surprise out-of-network bills arise, with the notable exception of ground ambulance transport. Health plans must treat these out-of-network services as if they were in-network when calculating patient cost-sharing  The legislation also creates a new final-offer arbitration process to determine how much insurers must pay out-of-network providers. If an out-of-network provider is dissatisfied with a health plan’s payment, it can initiate arbitration  The arbitrator must select between the final offers submitted by each party, taking into consideration several factors including the health plan’s historical median in-network rate for similar services Key Market Access Considerations General reimbursement Scenario  European Commission can require the European Medicines Agencies to conduct infringement procedures under the framework of Commission Regulation (EC), No 658/2007, the Penalties Regulation, into companies suspected of failing to comply with pharmacovigilance obligations @Pushkar: Please specify the country in General Reimbursement scenario
  • 48. 48 Confidential Recent Developments in Patient Support Program  In Jan 2021, Nuance Communications launched the AI powered Patient Engagement Virtual Assistant to support the entire patient experience with digital and cloud-based platform. This advanced version is integrated with Electronic Health Record, Customer Relationship Management and Patient Access Centre Systems to facilitate healthcare provider companies to update and improve clinical care  In Dec 2020,Two companies 1Health and STChealth developed the first COVID-19 vaccination tracking system. It simplified the access to Vaccination Records, Vaccination Reminders, Event Collection and Reporting & Validation Testing. This platform will enable doctors, pharmacists, physicians and patients to get access to easy-to-use tool to obtain reports on Vaccinations, Side Effects and Immunization Sample
  • 49. 49 Confidential Future Opportunities Population health management is a solidly established trend, with providers, government, and private payers intensifying their focus on value-based payment A number of factors, such as the implementation of government initiatives supporting the adoption of HCIT solutions, rising government healthcare expenditure, and the presence of skilled IT experts in emerging Asian countries, such as China and India, are expected to support the growth of the patient engagement solutions market in Asia To continue to improve outcomes and provide the much-needed ongoing support now and in the future, patient support programs should evolve. Patients can engage in their own healthcare differently through alternate channels, therefore support mechanisms and a patient support program should combine those components Leveraging insights and an understanding of the current ecosystem will result in the right message at the right time for the patient Content Content @Pushkar: First point is irrelevant. It is related to Patient engagement solutions
  • 51. 51 Confidential Conclusion 1 2 3 5 4 Strong Demand With the implementation of government norms towards patient centricity there is an increase demand Emerging Initiative Ease in regulations by the government and collaborations between companies are also increasing demand for the patient support programs Growing Technology Advancements With the emerging technology and the transformation from paper to digital, companies are offering virtual care to patients and HCPs. Support for the HCPs Patient support programs are also assisting HCPs to deliver healthcare virtually with the comfort of being at their home during COVID-19 pandemic. Advancement in healthcare delivery Tele-health and other PSPs would enhance the way healthcare was delivered to the patient earlier, with new innovations coming up that will help to reduce the overall cost of treatment.