Group 4
- 2. WHAT RESEARCH SHOULD BE DONE PRIOR TO VISITING BRAZIL, GREECE, AND INDIA? Plan a good itinerary Seek general information and etiquette about the country Try to learn some of the local language and protocols Ensure you have all necessary contact information for business partners Research importance of time in individual countries
- 3. CONT’D Research gender roles in countries travelling to Research acceptance of power Research appropriate dress Participate in cultural awareness training
- 4. GUIDELINES AND EXPECTATIONS The purposes of a job description is to outline expectations of the employee: To determine the proper classification or grade level for a position To describe skills, knowledge, and abilities for recruitment To develop hiring specifications To design and restructure jobs To provide effective employee training and development To serve as a basis for performance expectations To communicate duties and responsibilities of a position to the employee A results-oriented description explains why functions are performed and allows you to more effectively manage the objectives of the position; it also helps the International Mohawk Corporations to evaluate the position more quickly and effectively.
- 5. DISCIPLINARY PROCESS 1. Oral Warning: 2. Written Warning: 3. Suspension without Pay: 4. Reduction of Pay within a Class: 5. Demotion to a Lower Classification: 6. Dismissal
- 6. TOP THREE MAJOR BUYERS GREECE BRAZIL INDIA
- 8. GENERAL KNOWLEDGE Language: Greek and English Major Religion: Greek Orthodox Climate: winters are mild and rainy, with temperatures sometimes dropping to freezing point, especially in the north. Summers are long and dry, with extremes of 37°C (99°F), making the yearly mean temperature about 17°C (63°F). For those not overly fond of the heat, the mountainous areas offer some respite as they receive more rain in summer, and even snow in winter
- 9. CULTURAL DIMENSIONS Collective Society Respect hierarchy Conservative business suits in dark colours is preferred. Greeks are proud of their cultural heritage and their contribution to world civilization. Trust is more important to Greek business people than expertise, qualifications and performance Avoid any conversation about politics
- 10. GREETING ETIQUETTE Shake hands firmly, smile, and maintain direct eye contact. Don’t expect to follow an agenda – meetings are often for expressing personal opinion and to inform Business is conducted with well acquainted people The first meeting will likely be getting to know one another
- 11. MEETING ETIQUETTE Punctuality for business meetings is particularly important for foreigners in Greece The Greeks can be fairly laidback and as such meetings can be arranged at short notice. It is best to do so over the phone and to confirm in writing (fax or email). Business dinners are social occasions, follow your hosts lead as to whether or not the business should be discussed at dinner
- 12. MEETING ETIQUETTE (CON’T) Quite often it is not until the third meeting that business is actually conducted During the first meeting your Greek business colleagues will want to get to know something about you as a person The second meeting is used to develop trust and mutual respect By the third meeting, business may begin Be prepared for lots of questions, many people talking at once and interruptions. Your knowledge and experience and demand proof. You will be expected to bargain, and bargain hard.
- 13. IMPROPER BUSINESS ETIQUETTE Using red ink or any non-blue ink may be inappropriate in many situation. Some Greeks may connect ink colour in their mind with politics, so a person writing in red ink may be seen as a communist. Nodding your head “yes” is not polite; say “yes” instead. The “O.K “sign is a rude gesture; thumbs up means O.K. Bad gift ideas-inexpensive wines, knives, sharp objects
- 15. GENERAL KNOWLEDGE Language: Portuguese Major Religion: 80% Catholic Climate: Mostly Tropical
- 16. CULTURAL DIMENSIONS Collective society Believe in hierarchy Building up trust and long term relationships with your business partner is important Conflicts are avoided in private and work life One will take responsibility Showing respect to the elderly is important
- 17. GREETING ETIQUETTE First name should be used but titles are important. Firm handshake is expected with strong eye contact. Never assume you could make a quick exit.
- 18. MEETING ETIQUETTE Conservative European dress code is the norm for all meetings If late to a meeting you should always call the company and advise them. Meetings can be long so be prepared for small talk before getting down to business. Business cards should be exchanged at the start of the meeting If you are expecting an urgent call it is wise to inform your contact in advance
- 19. PROPER BUSINESS ETIQUETTE Standing a foot apart is what is required Gentle touch on the arm, hand or shoulder is necessary Brazilians prefer face to face meeting Considered unacceptable to interrupt someone when speaking Plan a meeting 2-3 weeks in advance
- 20. IMPROPER BUSINESS ETIQUETTE Never start into business discussions before your host does. Giving a gift is not required at a first business meeting. Avoid having conversation about Argentina, politics, and religion. Don’t interrupt people while they are talking Don’t wear purple to a meeting as it associated with death.
- 22. GENERAL KNOWLEDGE Language: over 22 major dialects Hindi and English are the two major business languages Major Religion: Muslims, Buddhists, Sikhs, Jains, Judaism, and Christians Climate: 4 seasons (Spring, Summer, Moonsoon and Winter)
- 23. CULTURAL DIMENSIONS Hierarchy based culture Greet the eldest or most senior person first. Collective Society Country is composed of a multicultural backgrounds, therefore business is customized to suit every culture. When leaving a meeting, each person must be bid farewell individually
- 24. CULTURAL DIMENSIONS (CON’T) Indian names vary upon religion, social class, and region of the country. Do not give frangipani or white flowers as they are used at funerals. Yellow, green and red are lucky colours, so try to use them to wrap gifts.
- 25. GREETING ETIQUETTE Title should be respected and acknowledged when addressing a person Religion, education and social class all influence greetings in India. Men may shake hands with other men
- 26. GREETING ETIQUETTE (CON’T) women may shake hands with other women seldom handshakes between men and women because of religious beliefs. Always present your business card with your right hand, so the recipient may read the card as it is handed to them.
- 27. MEETING ETIQUETTE For business men should wear suits and ties Women should wear conservative pant suits For women, a salwar-suit is also acceptable for business dress.
- 28. MEETING ETIQUETE Make appointments by letter, at least one month and preferably two months in advance. confirm your appointment as it may be cancelled at short notice. Meetings will start with a great deal of getting-toknow-you talk.
- 29. PROPER BUSINESS ETIQUETTE Although Indians are not always punctual themselves, they expect foreigners to arrive close to the appointment Business is conducted in outside facilities separated from the company headquarters. Decisions are reached by the person with the most authority.
- 30. PROPER BUSINESS ETIQUETTE(CON’T) In general, Indians prefer to have long-standing personal relationships prior to doing business. Decisions are reached by the person with the most authority. Decision making is a slow process. Indians prefer to do business with those they know. Relationships are built upon mutual trust and respect.
- 31. IMPROPER BUSINESS ETIQUETTE Putting your hands on your hips is rude Touching someone with your foot is rude, as is pointing your foot A hearty handshake isn't what it seems in some Eastern cultures where it's seen as a sign of aggression. Avoid telling Indians that you do not want to eat with your hands. If they are not using cutlery when eating, they expect you to do the same.
Editor's Notes
- #15: Account manager for Brazil
- #17: Brazil is a collective society, works as a unit and exchange for loyalty. Brazil reflects is a society that believein hierarchy. In companies there is one boss who takes complete responsibility.
- #18: In Brazil, status symbols shows power in order to indicate social position.When leaving, give a firm handshake which can take up to 10 minutes.
- #19: In Brazil,European dress code is the norm for all meetings It is important to build up trustworthness and long lasting relationships. Business cards should be exchanged at the start of the meetings.
- #20: It is important to plan a meeting 2-3 weeks in advance. Brazilians prefer a face-to face meetings.
- #21: Notrequired to give a gift at first meeting. Avoidhaving conversation about Argentina, politics, and religion.In a business meeting, do not wear purple or give purple flowers as it associated with death.