A government department's critical application server became non-operational, causing service disruptions. The IT team was unable to resolve the issue using internal tools. External assistance was requested. It was discovered that the network was infected by the CME-24 worm due to lack of up-to-date antivirus software, no security policies, and a common password. The assistant analyzed information gathered from the victim site and detected the worm on the application server. They recommended security best practices like regular software updates, strong passwords, and access logs to prevent future attacks.