Hotel project
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The document provides an overview of two hotel projects - the Sun Island project in the Maldives and the Silver Spring project in Uganda. The Sun Island project in the Maldives was partly funded by the IFC and World Bank, while the Silver Spring project in Uganda was funded by the East African Development Bank. The presentation was made by S. Jayakumar and discusses the conceptualization, funding, construction phases and facilities of the Sun Island project in detail over its three year development.
Hotel project
- 1. AN EXCLUSIVE PRESENTATION OF HOTEL PROJECTS A OVERVIEW OF THE SUN ISLAND PROJECT MALDIVES PARTLY FUNDED BY IFC –WORLD BANK AND THE SILVER SPRING PROJECT-UGANDA FUNDED BY EAST AFRICAN DEVELOPMENT BANK THIS PRESENTATION IS MADE BY S.JAYAKUMAR- ----MA,MBA, ACS –INTER , DIPLOMA IN HOTEL AND AIRLINES MANAGEMENT ,BGL,DIPLOMA IN COMPUTER APPLICATIONS AS CONTRIBUTOR OF PROJECTS 02/15/13 1
- 2. • BUSINESS ENTREPRENAURSHIP -Model • • • Entrepreneurship-owner • Business formulation • • Market Research & Project Identification • • Project Report , Feasibility and Design • Company status –Incorporated-Partnership-objectives and Articles • ' • Capital –Sources and Mobilization • • HOTEL BUSINESS PROCESS • • OPERATIIONAL SUPPORT SERVICES CORPORATE BUSINESS ENCRYPT ` • 1 ACCOMODATIONS 1 SALES AND MARKETING 1 BUSINESS PLAN-BRANDING-SOPs-Trip Advisor • 2 FOOD and BEVERAGE 2 FINANCE & HR and ADMN 2 KRA’: s /KPI ’s • • 2 A KITCHEN 2 A MATERIALS supply chain-Stores 3 ASSET MANAGEMENT • par stock, physical stock verification Balance sheet Leverage Recon ,Fixed Asset Register • GAAP-IFRS,AUTHORISATION -ALL • B STEWARDING B HUMAN RESOURCES 4 PROFIT PLAN –USAH-- Budget GOP’s cash flow • C COLD STORE AND GEN STORE C SECURITY • ENTERTAINMENT 5 CONTRACTS ,LEGAL SYSTEMS • HEALTH CLUB 3 Engineering 6 Risk Management –IT solutions /package system • SPA 3 a PROJECT • BOUTIQUE • 4 Transportation 7 Manning Guide –structure, PA,SWOT -WELFARE • trade union –mgt relations, Organization structure • DISCO job descriptions, Disciplinary process • Swimming Pool 5 IT -MIS 8 Tax Planning-SURPLUS –New Project Identification • Tours –local • Guest Transport 9 OWNING CO –OPERATING CO.- Contr. obligations • Diving • Cruise • Sea sports 10 PASSION AND OWNERSHIP • Beach sports • Cost board • A HOTEL BUSINESS MDEL—BY JAY 02/15/13 2
- 3. Size of the projects and budgets • SunIsland -Republic Of Maldives –the concepualistaion of the project –800room units –with Restuarants outlets , Public Areas with a boarded Jetty , Air strip • Norms –Back word Region Environment Protection ,Rehabilitation of the Island ,staff facilitation s • PROJECT CONCEPTION TO IMPLEMETATION • PRE CONSTRUCTION ACTIVITY • SITE SLECTION AND LOCATION • SOIL TESTING , WATER AVAILIBILTY AND SOIL TESTING • CRITICAL MINIMUM PATH –PERT, Projects should adhere to Timming schedules , manpower deployments • Engineering planning constructions • Material procurements /Contracting • Manpower utilisations • Budget estimates to actuals • Funds Deployment • Marketing and Risk analysis documents 02/15/13 3
- 4. Mobilization of funds –Financials • The funding for the project were mobilized from various banker consortiums and the main principal fund were secured from International Finance Corporation –A privatization body 0f world bank • The funding was channeled through Letter of Credits for all materials purchased , Material request were furnished on the basis of purchase request approved by financial committees of bankers Consortiums and financial Institutions • Body of the world banks Funding on Specific Criteria's Charges were created for every source of funds • And indemnified by the Government as also Market Support letters from many Tour Operators were secured , A derivative net cash flow were annualized On the investment outlays for securing viable Pay backs and ROIs 02/15/13 4
- 5. Hotel PROJECTS - • • Hotel project is a concept of Value addition, It Semblances the Growth of companies vertically and Horizontally It Emphasises the corporate planning activity as it arranges new vistas of the company in terms of growing operational role , opportunitues for employee Development a cash flow derivative ,sales and Marketing thrust ,effective engineering Plan Procurement supply chain –centralised and standardisations concepts • Project planning and development-the obvious objective of the corporate entity would be to roll out plans for generating the funds flow –to mobilize from operations and external sourcing –optimizing revenue management for new product development And identification of new projects of the hospitality and allied products from diversifications i 02/15/13 5
- 6. • Communications Plan • Create a document showing who needs to be kept informed about the project and how they will receive the information. The most common mechanism is a weekly or monthly progress report, describing how the project is performing, milestones achieved and work planned for the next period • Risk management is an important part of project management. Although often overlooked, it is important to identify as many risks to your project as possible, and be prepared if something bad happens. • Here are some examples of common project risks: • Time and cost estimates too optimistic. • Customer review and feedback cycle too slow. • Unexpected budget cuts. • Unclear roles and responsibilities. • Stakeholder input is not sought, or their needs are not properly understood. • Stakeholders changing requirements after the project has started. • Stakeholders adding new requirements after the project has started. • Poor communication resulting in misunderstandings, quality problems and rework. • Lack of resource commitment. • Risks can be tracked using a simple risk log. Add each risk you have identified to your risk log; write down what you will do in the event it occurs, and what you will do to prevent it from occurring. Review your risk log on a regular basis, adding new risks as they occur during the life of the project. Remember, when risks are ignored they don't go away 02/15/13 6
- 7. • PROJECT TENETS • Hotel Construction and Development process, ranging from Site selection , Land and purchase Land Lease , Hotel Financial projections , Hotel Feasibility Study, Hotel Project Cost Estimate and Budget , Hotel Concept development, Hotel Design Guidelines fot Hotel Exteriors , Lobby ,Guest Rooms and Corridors, Food and Beverage Outlets, Kitchen , Laundry , Swimming Pool and other front and back areas of a Hotel. • Selection of Hotel Furnitures Fixtures and Equipment (FF&E) and Hotel Operating Supplies and Equipment (OS&E) The importance of Hotel Business Plan and the process of Hotel Star Classification Owners, Investors, Real Estate Companies, Hotel Managers and Hospitality Professionals, o Architects,Interior Designers, General Contractors,the various aspects of Hotel Development,Construction, Project Management and Hotel Operations. 02/15/13 7
- 8. PROJECT IMPLEMENTS • AUTOCAD ,MICROSOFT PROJECT,CPM,PERT,AGPAC``` • QUANTITY SURVEY REPORTS • FUNDS MANAGEMENT-COORDINATION WITH BANKERS ,FINANCIAL INSTITUIONS • TOTAL QUALITY MANAGEMENT • COST OVERIDES • PROJECT KPI AND KRAS • Project Concept, Industry Analysis, Project Details, Industry Statistics Technical Aspects, Human Resource Planning, Marketing & Promotions, Market development, Mobilizing bank loan, Financial Estimates, project cost, issues &Venture Capital • Challenges and Critical Success Factors. Average Occupancy and Rate Technology Adoption in Hotels ,Different Technology). Environment Management Practices ( % of hotels monitoring quantitative performance) d. Average Monthly & Daily occupancy List of Private Equity / Venture Capital Firms 02/15/13 8
- 9. Project conception • A HOTEL PROJECT IS A CONCEPTION GENERATED FROM A –PROMOTERS REVIEW OF HOWONE PROMOTES THE GROWTH OF THE COMPANY • A PROJECT VIABILITY REPORT IS PREPARED WITH A VISON AND PLAN TO IMPLEMENT THE SAME • THE VIABILITY IS MADE IN TERMS OF PAYBACK AND ROI, AND A FEASABILTY IS CARRIED WITH A BUSINESS AND MARKETING PLAN A DERIVATIVE CASH FLOW PLAN,A HUMAN RESOURCES , MATERIAL PROCUREMENTS SUPPLY CHAIN,CONSTRUCTION , APPROVALS AND LICENSING , LOCATION AND LAND SITE ACCQUIREMENTS • AFTER THE PROJECT FEASABILITY IS ASSESSED THE SOURCES AND MOBILISATION OF FUNDS IS CONCIEVED WITH THE FORMATION OF CAPITAL STRUCTURE • A PROJECT PLAN –ENGINEERING NORMS AND MODALITIES , APPROVAL OF PLANS , SOIL TESTING , WATER TESTING , THE DISTRIBUTION OF THE APPROVED LAYOUT IS SEGMENTED TO PROJECT ACTIVITIES , DEFINING THE INDIVIDUAL ACTIVITY SET UP FOR THE CONSTRUCTION BY CERTIFIED ENGINEERS AND QUANTITY SURVEYORS 02/15/13 9
- 10. CPM –real Time activities Visioned and Implemented for SUN ISALND -MALDVES • Project Initializations –Promoter Qasim Ibrahim Villa Group • Location –Nalgoridho Island renamed SUN ISLAND Maldives –Ari Atoll-It’s the prime island of Diameter 1 km , With a Reef Of 5km On the Indian Ocean , Licenses and approvals were got leased property of the Government Of Maldives-constructed 800units including water bungalows 72 On the reef side • The project had an Approved plan , Sales Marketing Business Professional Blend Management Team of EXPATS and Locals, Project was set to norms Of world bank-Financial Institutions , bankers consortiums , World wide Market Tour Operators with a an approved norms for 5 star Rating and hospitality Facilitations , IT support logistics support globally for Material procurement and Movements and Environment protection • The Project was completed in three Years and had 100 rainy days and 25 days with out manpower or lack of material 02/15/13 10
- 11. Phases Of Construction/project Activity- • Site development—the entire Island was Revamped with earth movers , the Trees were transplanted as an Avenue , with a well planned drainage system , Garbage collection shed –to which incinerator were tagged –Drainage pipes were laid out to all connections leading to disposal down a sea pit to the extent of around 70 meters as part of the environment protection Norms ,water pipes , electrical and Internet cables were laid –with anti corrosive paints and optic fibre cables , pathways were mapped so were all the guest room public areas staff facilities , engineering rooms, stores rooms ,staff cafetaria garbage pile up ,hockey, foot ball and tennis grounds ,hospital ,mosque .landscaping, garden ,ground floor construction only • Pre Construction Set Up: Batching process machine for cement concrete slabs ,wood work paneling , communication cabling and networking, Bar bender fixing steel reinforcement for house concrete floor slab • Every phase of Activity was measured Through Quantity Surveyor • The budgeted estimated Cost To Actuals were submitted as project Progress for Deployment of Funds from financial institutions 02/15/13 11
- 12. Project –GUEST ROOMS • Guest Rooms , • the units constructed 800 Including guest Rooms ,water bungalows -72 and staff facilitations specs -12Ftx20fTVariations, the toilets specs were 6X4 feet ,the Accommodations were made on a single Floor , the water bungalows were set on top of the water by means of PVC pipes Rolled out on concrete –The construction was Unique • The entire concrete slabs were manufactured through batching machines the product mix was Cement –Gravel stones –River sand and water in ratios 1:1,the stones ,cement and River sand were shipped from India • The approved plans and AutoCAD were used for defining the buildings within the parameters of authorized constructions , the units were costed on actuals • The foundations were Defined with Barbending steel rods and rafters • The constructed units were measured by quantity surveyors and the building construction progress reports were submitted to the bankers financial institutions 02/15/13 12
- 13. Restaurants – outlets • Restaurant s A massive restaurant hall to meet around 800 guests at a time was constructed with vantage buffet lay out counters –two , this service for breakfast lunch and dinner • A karaoke hall , a bar , an Italian Restaurant ,3 beach bars ,banquet Halls were constructed as also a 24 hour coffee shop • Restaurant Equipment –Tables ,Chairs ,CHAFFING DISHES multiple ,connecting steam pipes to all dishes ,crockery,china ware ,stone ware cutlery glassware ,table ware , napkins , 02/15/13 13
- 14. Public Areas • The public Area construction work included the guest lobby , all front and Related offices , Banqueting Facilities stores rooms , Engineering and Administrative offices, project offices ,hospital , swimming pool ,school, Helipad –Air Strip, front end boarded Jetty and backyard Jetty ,kids club , childrens park, Tennis Courts , play grounds , water storage tanks –placed under the tennis Court, Garden with Trees ,pathways in concrete slabs ,Street Lights ,Staff cafetaria ,Staff Recreation Club, resorts entertainment and guest sports • The Guest Rooms, kitchen Area, Public Areas were selective vantage points of the Islands ,as also the buiding structural stability, Architectural style and the Resort Ambience • The Swimming pool, Health club –fitness and The IT set up were Sun Islands Pride , where the Video Conference and seminar facilitation connected to Remote destinations Globally were a opulent guest services facilitations • The Swimming pool was based On a south African Theme , was a Luxurious one ,carved out of a piece of Rock ,with specific facilitations • The health Club or Fitness Club was well equipped with the Island snorkeling , skiing , Diving and other water sports were well defined • The quantity surveyor Report with actual cost incurred to the budgeted estimated costs were relayed to the financial institution as a project progress report for Release of Funds 02/15/13 14
- 15. Kitchen planning • The kitchen Area was constructed to maintain the spacious requirement of space required for placing cooking equipments like deep fat fryers Bain Maries ,salamanders grills, freezers walk in coolers, kitchen stores etc • Wash Up areas were planned and constructed for holding dishwashing machines and Pot washing facilities ,garbage rooms were designed to store and role out to Incinerators for converting to Ash and disposed to the waste effluents created at 60 meters Depth as a part of the environment protection Option • The Deep freezers and walk in coolers were constructed with best Insulation Facilities , To maintain –degree centigrade's as a permanent freezer storage Facility for the various meat fish poultry items .MIS EN PLAUS TABLES`` • The quantity surveyor Report with actual cost incurred to the budgeted estimated costs were relayed to the financial institution as a project progress report for Release of Funds 02/15/13 15
- 16. Staff facilitations • Out of the 800 units constructed the project plan earmarked 300units for staff housing as a criteria for island Rehabilitation , the units were module to be kept clean and the rooms had connecting doors for extended families the guest Rooms also connecting access • The staff had playground s , cafeteria , shops , Indoor club, Prayer hall, laundry , school , Training rooms huge Dormitories the project as envisaged for a cultural and rehabilitation were implemented with Apt constructions Designed and mapped Through CAD,staff rest rooms • The quantity surveyor Report with actual cost incurred to the budgeted estimated costs were relayed to the financial institution as a project progress report for Release of Funds • The funding was channeled through Letter of Credits for all materials purchased , Material request were furnished on the basis of purchase request approved by financial committees of bankers Consortiums and financial Institutions 02/15/13 16
- 17. Equipment - • The equipment –Ordering of Equipment with relevant specifications , the LC s Clearances the logistics In Reaching the material to Sun Island was an Ordeal task ,Villa Group had a fleet Of ships and this enabled the movement of material with less duress and breakages , • Engineering Equipments – Gensets , Desalination plants, pumps, Freezer equipments HVAC ,transformers ,HCCP, Electrical Equipment ,water sewage plants Incinerator Air cons ,Music system, hot water cold water pipes ,building ,ceiling wall ,floor fixtures ,electrical distribution ,sewage and water system , fire alarm and safety system ,heating and ventilation system Solar system , kitchen and laundry system and sound and lighting ,specifications were listed multi quotations were generated , import licenses , Govt Approvals were secured to and materials ordered on LCs created by Borrowers IT equipment –TVs ,electrical gadgets , card locks ,computers , accounting packages , communication , main servers ,Video conferencing,Internet etc Other Equipment –Sanitary ware ,water Heater ,bathroom fittings ,paper holders ,towel hangers , soap Dispensers , ---SPA –Jacuzzi, whirl pools bath, Sauna Fitness center equipment ,swimming pool equipment – PANEL SYSTEMS 02/15/13 17
- 18. Equipment -cont • FFE –wide range of Equipments were procured including • Cots and Beds , refrigerators Wood work, upholstery ,paintings • Linen Restaurant and Room , towels, lamp shades ,mirrors ,dryers ,TV s ,toilets ,bathtubs , wardrobes ,vacuum cleaners , • Shavers , faucets ,bathroom cabinet , Amenity Holders ,Hand Dryers ,staff lockers ,trolleys ,swimming pool chairs ,decks , SP bars , Tree bars • Laundry equipment –washers extracters,Dry cleaners, Folders ,Flat Ironers ,Industrial Dryer, Tumbler ,folding Machine , • Swimming Pool , Filters ,water recycling process pumps ,filters • Logistics Support –Villa Group –Fleet Of ships , Dhonis ,speed boats , Steamers , Helicopter ,Sea Plane, Pick up trucks , 02/15/13 18
- 19. Leasing /Insurance – Preliminary Expenses • The Leasing fee was paid monthly for the project period of three years and the costs were charged to preliminary expenses • Interest charges were charged to preopening expenses • The hotel Kitchen , rooms , equipment and hotel facilitations had a testing process and equipment were pre tested , the charges incurred were charged to preopening expenses • The hotel inaugural. soft opening , Sales and marketing expenses, the company opened distinctive marketing operations to many distinctive world wide locations, prior to opening were charged off to pre opening expenses • The capital structure , of Assets and Liabilties were formulated • Most Of the project employees were absorbed to various operational positions 02/15/13 19
- 20. Conclusion-sun Island • The project was completed in 3 years on time , costed 52million usd Dollars at cost at 1998 ,there was a excess to budget estimate to Real cost overide of 2 million usd mainly due to inflation, and Other Non Budgeted expenses and project additions ,Add ons • Adurai Abdul Rahim –The local project eng Incharge who had set up the 72 water bungalows worked with amazing speed with his Team to complete the bungalows on the Reef side ,the 12 feet 9 dia PVC pipes filled with concrete slabs amazingly stood as elevations from the oceans ,with every unit had a boarded jetty to enter , and the bungalows door could open with Remote, enhanced and created an Aesthetic value and Ambience for the product while on my site visit every day Monitoring these units ,Adurai greeted Rangala-Miselanithi means jayakumar you are fine ,no problem, I Replied Rangalu Fine – Dhivehi greetings , this was a land mark project largest in South East Asia 02/15/13 20
- 21. The silver springs project Kampala- Uganda, Upgrade and refurbishment -1995-1996 • The silver spring owned By HG Gandesha 3 km from Kampala –had plans to refurbish his hotel , as it had weathered out and due to peculiar political circumstances in Uganda • I was appointed as GM for all his business house corporate house at the Plaza complex Kampala , to Revamp his business set Up • The business and Marketing Plan with a Manning Guide to establish a bottom line pay Back and Rate of Return as a growth plan for the company , was set up by with Marketing support from Tour operators in populating the Rooms Interalia to probate Additional Revenue from FB -outlets The East African development Bank agreed to Finance the upgrades and the Refurbishment on a phased Manner 02/15/13 21
- 22. • Important aspect of the African Ambience is the natural bounties available in terms of wild life , the African culture –The African cuisine , the beaches and the Rivers , wild life forestry, passing through the phase of ancient civilizations , primitive living beliefs and Faiths, The bay of Bengal, queen elizabeth national park, Serengeti, Equators Centre most point , queen victoria lake River Nile , Kazinga Channel • Under the circumstances of natural bounties the UGANDAN economy was stirring up the lost balances of a war torn country after theadvent and retreival of President Mussaveni Effort to move forward on ecenomic policies which he bestowed upon to do as president of uganda • The banks in Uganda were emphasised by the finance ministry to make avaliable easy capital and promote entreprenaurship, the assistance of world bank in nurturing the business set up and thereby gearing the economic activity drew the greatest importance ,The Management International Ltd , was a well established company in Uganda , wherein its assets which were confiscated during the War was returned to Asians who had fled the country , It was under this cirumstances that MIL had set itself to growth plans and Received maximum support from the Government in generating employment and income to the people 02/15/13 22
- 23. • Rooms upgrade and refurbishments • As part of the upgrade the rooms were done up • Restaurants • Swimming pool and banqueting facilitations • Reptile menace • The building up of the Plaza complex –just Opposite to the kampala Railway station • The set up of IT systems • Casinos ,and Guest Entertainment Programmes • Caravan Trips to Wild life Sanctuaries • Honey mooners Specials • Other Value Additions 02/15/13 23
- 24. • Rooms Upgrade and Refurbishments were done with meticulous planning , The Rooms walls were defaced were scrubbed and painted with multiple coating to ward of the stains , new tiles were laid , the toiletries were funguses with stains and corrosions were totally Removed and redone with building softeners • Building stabilities were strenghtened , upholstered , furnitures and fixtures electrical fitting were relaid , the Rooms with steps were relaid with linoleum –UK made carpet, wall to wall , to ensure Reptile menaces were curbed ,lovely curtains with , toilet shear curtains made the Toilets look clean , New TV were purchased ,the rooms were fitted with guest gadgets , • Restaurants were done up ,Kitchen Areas were laid out well. With sophisticated equipment ,swimming pool were renovated and the circulating water mechanism was redone and recalibrated • The main corporate and business , plaza complex was restructured and was made a land mark building in Kampala 02/15/13 24
- 25. • Casinos , Guest Entertainment Programmes were scheduled .caravan trips to wild life sanctuaries Organised especially to the Queen Elizabeth National Park , Kazinga channel and to the uncivilised land of the pygmies deep into the forest • ,Honey Mooners- Special packages were attributed , and their life stay with the wild animals were secured and comfortable • New guest Transport buses and Caravans were Bought ,Value additions to guests facilitations were made • The ADR component was quite lividly Increased ,Marketing ,Financial ,IT ,Human Resources ,Materials ,Operations ,Engineering, PMS , Utility Departments were Redone ,Manning Guide were stipulated and task oriented ,the entire accounting set up was Computerized , with group accounts set up ,GOP were instigated cost and saving initiated ,HR motivations and generally employees performances were required to perform to pre set standards , the executive , HOD and down the line staff grading and salary structures were scaled up ,materials sourcing , with vendor Development and effective material procurements at the most economic prices , with emphasis on quality were done ,engineering ,operations , and utlity department were geared up • Electricity and water Mobilisations were made to the Maximum ,the company as a corporate set up was set to role with a group budget ,with overdrafting facilities with bankers consortiums 02/15/13 25
- 26. • A MODEL ANALYSIS OF A PROJECT • Analysis of the market and potential of the site • Determining your positioning: geographic location and choice of brand • Creating financial projections • Choose a brand • Choose a business model • Franchise: You are the owner and manager, and you « independent » in how you manage your hotel. • Management contract: You are the owner of a hotel, and you entrust us with its management within the framework of a contract for the provision of services. • Define and plan your hotel • What is the optimal number of rooms for your hotel? What is the added value of a restaurant, conference rooms or other facilities? • Step 2: Implement your sales activities • Comprehensive reservation services • Major marketing campaigns 02/15/13 26
- 27. • A MODEL PROJECT CONT • Diverse training opportunities for your teams • In a constantly changing service sector such as the hotel industry, people are the most important resources. • Regular meetings • Ongoing brand protection • To increase the value of your investment, maintain quality and strengthen the Brand, Evaluations hotels management tools that provide a way for our franchises to assess themselves and encourage their teams to improve their customer service skills as much as possible Optimised procurement management • make group purchasing organisation available offering prices negotiated on an international scale. This system makes it possible to guarantee the flow of supplies and ensure the consistent quality demanded by our brands. 02/15/13 27
- 28. Preopening • Insurance, Purchasing & Receiving Payroll, Sop's, Accounting Manual • Establish hotel credit policy and procedures , Banking , Obtain licenses and permits , Third Party Agreements Leases Retail,RFP –Request for Proposal • F&B Financial Reporting, Planning , Operating Budget, Pre-opening Budget Develop forecasting program IT Manual Back Up - SOP‘ s Systems PMS Hotel Pre-Opening Template RFP Develop Business Process Determine Workstations: RFP Key lock System Back-Office System, Entertainment System, Television, Music, Timekeeping System , Telephone System ,connectivity ,Catering Sales Management System , Business Cards, Payroll Checks AP checks , Purchase Requisitions/Orders , Human resources,DevelopIncentive,Recruitment Management ,Hire Senior Management Team , General Manager, Director of Operations Director of Rooms Director of F&B Spa Director Hotel Controller Chief Engineer Revenue Manager Director of Human Resources, Director of Sales & Marketing Hire Department Heads, Hire Junior Managers, SOP's Discipline/House Rules Vacation Evaluation and Merit IncreasesAttendance , Leave of Absence , Report in Pay/On-Call , Dress Code Uniform/Badge/Material/Equipment Issue Flowers MOD Pay PolicyEmployee Requisition Goal Setting/Performance Standards • Conducting Effective Meetings Hotel Policy & Procedures Operational skills training Life safety, fire and evacuation training , New Hire Orientation, Departmental Orientation • Telephone Etiquette/Standards Sanitation Certification Responsible Alcohol Service MOD Program Develop MOD Manual/SOP's Develop Procedures to Respond to Internal Applications • Develop Recruitment/Advertising Plan Develop Setup Fitness Center • Select and procure exercise equipment SOP'sSelect and procure Operating Supplies & Equipment Treatments Develop Treatment Programs Develop SOP's • Select and procure Operating Supplies & Equipment 02/15/13 28
- 29. Preopening cont • 'Develop Spa SOP' Develop Rooms Division SOP's Printed Materials Privacy Please Signs Privacy Courtesy Note UmbrellasTelephone Pads Dialing Instructions Driving Directions VIP Note Cards/envelopes Fax Delivery Envelopes Guestroom Note Pad Valet Laundry Bag Valet Laundry Price SheetShoe Shine Bag Shoe Shine Instructions Activity Calendar Newsletter Guest Services Develop VIP program Transportation Vehicle Acquisition Finalize schedules & routes Review samples/pricing Order final selection Receive final selection Apply logo Develop preventive maintenance program,Vehicles in service • Roadwork Determine route Evaluate road condition Make adjustment Housekeeping • S&P Shakers Sugar Menus Breakfast Lunch Dinner Wine/Beverage • lounge Afternoon Tea Menu Room Service Menu Door Knob Breakfast Menu Mini Bar Menu F&B Inventories Develop Kitchen par stock Develop master beverage/bar stock and wine list Procure opening F&B inventories Bar Entertainment Banquet MenusRooms Linen China, Glass & Silver • Glassware-F&B Linen Kitchen Smallwares Banquet Equipment Guest Ice MachinesF&B Consumables Guest Bath Amenities Guestroom Amenities Guestroom Hair Dryers Guestroom Cosmetic Mirrors • Maintenance inventory Maintenance Tools Maintenance Equipment • Housekeeping Equipment Housekeeping Guest consumables Housekeeping Cleaning Supplies Spa Equipment Spa Guest Consumables Spa Cleaning Supplies Rooms Print & Stationary (Registration, key packet, etc.) Guest Services Directory Key Packet Develop registration/check-out system and collateral Administration/Sales Print & Stationary (paper system) Uniforms • Front Office Supplies Front Office Equipment Administration Shelving Office Furniture- Back Of House Office Equipment Copy Machines 02/15/13 29
- 30. • PREOPENING • Postage Machine Fax Machines Computers/Printers Pool Equipment Guestroom Safes Security Two-way radios Monitoring System , Keys Stanchions ,Sales & Marketing Marketing Plan Revenue Management,Reservations,sales and marketingName Leisure individual Spreading The Word Image/Brand Advertising Develop advertising/media plan by market segement Create advertising 0 Media buys Establish Tracking Mechanism for advertising campaign Launch advertising campaign Establish listings in directories (HTI, OHG, OAG, Official meeting facilities guide) Develop in-room TV Promotion Video Establish local yellow pages line listing Affiliations Coordinate Inspections Establish Lodging Association Membership Establish Restaurant Association Membership Establish Chamber Membership 3 Sales Collateral Develop facilities guide/presentation folder Develop Pre-Opening Brochure Develop Permanent Brochure Develop Spa Brochure Develop ancillary sales collateral/stationery 45 days Thu 1/1/04 Wed 3/3/04 NA Develop Press Kit Develop Property Maps Develop Key Card Design Develop Tariff Cards Photography/Video Coordinate photo shoot for permanent brochure • Video Shoot Public Relations Hire PR Firm Develop Media Kit Develop hotel fact sheet Develop Bio's Photography • Solicit Editorials Develop Media Visit Schedule Develop community/regional partnerships (Arts, Film, etc.) Establish listing/contact with local organizations Soft-opening PR Activities Gifts • CorporatePartys Grand Opening Hotel Opening Date list of target groups On-line Reservations Website Packages Leisure • Launch package advertising Tour Group , Wedding • Repairs & Maintenance • Printed Materials Cleaning Chemicals Domestic Water Determine water treatment for central plant Preventive Maintenance Programs Develop rooms preventive maintenance Develop public areas preventive maintenance program Develop equipment preventive maintenance program Develop chiller, KWH, gas and watertemp./pressure logs and meter logs Safety • Ensure fire extinguishers are in place Develop Safety Committee Model Rooms Coordinate move of model rooms Repair Response System Develop work order system Training • Guest Key Card System Television/Movies training Mechanical/HVAC training Guestroom PM program training Public space PM program 02/15/13 30
- 31. PREOPENING • Signage Pre-opening offices Develop MOD manual Develop risk management manual/evacuation plan Obtain fire department approval of fire/evacuation plan MSD Sheets Compile MSD Sheets for all Chemicals 30 days Construction/Building Preparation Kitchen NA • Submit punch list to Chef, Dir. F&B for comments Equipment commissioning complete Restaurant Lounge etc Spa, Building Exterior, Landscaping Back-Of-The-House Uniform Room Administrative/Front Office F,F&E Installation Guestrooms Spa Public Areas Back-of-the-house • Administrative OfficesKitchen/Engineering/Housekeeping Testing/Documentation, Environmental/Recycling, Contract Maintenance and Service Agreements Rodent and Pest Control Indoor Plants Indoor Floral, Landscape Snow Removal • Mechanical Life Safety Secure Background Music 02/15/13 31
- 32. THANK YOU S.JAYAKUMAR ----MA,MBA, ACS –INTER , DIPLOMA IN HOTEL AND AIRLINES MANAGEMENT ,BGL,DIPLOMA IN COMPUTER APPLICATIONS PETER DRUCKER says We now accept the fact that learning is a lifelong process o PHILIP E KOTLER says-The Product should sell by itself rather an extraordinary effort to sell Finnese –JAYS Vision Develop a Theme –logo –Brand MANAGING THE MARKET/VALUE ADDITIONS MANAGING COST/MATERIALS/MANNING GUIDE/ENGINEERING/OPERATIONS/other UTILITIES-RISK ANALYSIS –EVALUATIONS -STIFFLE COMPETITIONThru Better Service ,Guest Facilitations and Guest Satisfaction, Marketing Strategies Project –Pay Back and ROI Signed off --JAY 02/15/13 32