HR Transformation 2015

HR Transformation 2015

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  Get involved ontwitter #HRTransformation Achieving excellence in HR service delivery and transformation by creating added value and increased efficiency Register now at: www.hr-transformation.com “Excellent presentations with great networking” HR Transformation Director, Sodexo  24th-26th February 2015, The Husa President Park Hotel, Brussels, Belgium n Take part in interactive roundtables led by Coca Cola to gain first hand insight on how to enhance performance and retention with improved employee engagement techniques n Capitalise on board-level perspectives from Alpro, Cargill, Euroclear, Dexia, UPC Netherlands, Turkcell and more to hear how to execute a more comprehensive Next Generation HR strategy and reshape HR expectations n Discuss with your peers the different HR Shared Services challenges for varying company sizes in an interactive session with Brady Corp n Learn from Deutsche Post DHL how to drive HR transformation in an ever challenging multi-divisional corporate environment n Achieve foresight into the future of HR with a case study from Axcess Financial Group on “HR in the world of future workforce” David Lamy, Director Global HR Services, Coca Cola Marc De Boom, Vice President HR, Alpro Alexia Roell, Vice President HR, Ziggo, a Liberty Global Company Jörg Seufert, Executive Vice President HR Transformation, Deutsche Post DHL Anand Sivashankar, Global HR Business Partner, Maersk Caroline Mellor, European HR Director, Axcess Financial Group Frederic Pierre, Director HR Transformation & HR IT Improvement Program, Euroclear Neslihan Gomecli, Human Resources Manager, Turkcell Superonline Sophie Lepercq, HR Director, JCDecaux Belgium and Luxemburg Michael Masset, Group Human Resources Director, Dexia Jabbar Sardar, Director of HR & OD, Cafcass Wim Van der Meersch, HR Director, Cargill Ruta Jasiulioniene, HR Business Partner, Skandinaviska Enskilda Banken Mohan Caers, EMEA HR Shared Services Leader, Brady Corp Christoph Grandpierre, Managing Director HR Services and Transition, Barclays Analytics Focus: Learn how to leverage analytics to extract maximum value from your HR function Global HR Business Services Insights: Hear first hand how to create and manage Global HR Shared Services Centres and overcome the challenges along the way Create a Bespoke Agenda to Suit Your Needs: Choose from multiple topic streams and interactive roundtables geared around your specific HR challenges and organisation size A Focus on Value Adding: Whether its effective talent management and recruitment strategies, process alignment or workforce engagement, gain insights from your peers about how to maximise the value of you HR function In February 2015 join SSON and your peers involved in HR transformation to: A first class line-up of 20 Human Resources experts from world-leading companies including: Brand new for 2015: A one stop shop to get to grips with maximising the value of HR and turning your HR function into a critical business entity
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  Dear Colleague, Whenit comes to HR transformation it is probably fair to say that this is no easy task. Transforming your HR function can have a reverberating impact throughout your business, but how can you make these shockwaves successful and valuable? At the HR Transformation Summit you will learn how to harness maximum value from your HR function to drive your business forward. At this three day event learn how to: • Turn Big Data from HR into strategic business insights • Optimise HR Shared Service models • Deploy End-to-End HR processes which can be used in other areas of the business • Align with other Shared Service functions such as IT and Finance for maximum efficiency • Integrate and operate the most effective HR technology into your business model • Globalise your HR business strategy • Harness strategic talent management strategies to improve employee retention and engagement • Weigh up the pros and cons of outsourcing your HR function • Tie in recruitment strategies with your business goals A first class line up of 20 HR experts from global organisations and SMEs will be sharing their thoughts, recommendations and key take-aways. Just some of the highlights include: • Michael Masset, Group Human Resources Director, Dexia will discuss Dexia’s HR Transformation journey of reducing staff numbers from 30,000 to 1,300 and how they overcame the associated challenges • Sophie Lepercq, HR Director, JCDecaux Belgium and Luxemburg will share how by giving more autonomy and responsibility to their employees, JCDecaux transformed their company • Ruta Jasiulioniene, HR Business Partner, Skandinaviska Enskilda Banken AB, will examine the advantages and disadvantages of centralising your HR department P.S. Dow nload exclusive online content ahead of the event. And this is just to start! With so much work to be done and only one opportunity to get it right, this is THE HR Transformation conference you can’t afford to miss in 2015. We look forward to meeting you in February. Business “ Engagement Manager HR, Kerry Foods Register now at: www.hr-transformation.com Kind regards Niamh Gallagher Conference Producer HR Transformation Summit Meet your 2015 Speaker Panel David Lamy, Director Global HR Services, Coca Cola Marc De Boom, Vice President HR, Alpro Alexia Roell, Vice President HR, Ziggo, a Liberty Global Company Jörg Seufert, Executive Vice President HR Transformation, Deutsche Post DHL Anand Sivashankar, Global HR Business Partner, Maersk Caroline Mellor, European HR Director, Axcess Financial Group Frederic Pierre, Director HR Transformation & HR IT Improvement Program, Euroclear Christoph Grandpierre, Managing Director HR Services and Transition, Barclays Sophie Lepercq, HR Director, JCDecaux Belgium and Luxemburg Michael Masset, Group Human Resources Director, Dexia Jabbar Sardar, Director of HR & OD, Cafcass Wim Van der Meersch, HR Director, Cargill Ruta Jasiulioniene, HR Business Partner, Skandinaviska Enskilda Banken Mohan Caers, EMEA HR Shared Services Leader, Brady Corp Živilė Valeišienė, Director of HR, Western Union Jon Ingham, Executive Consultant, Strategic HCM Neslihan Gomecli, Human Resources Manager, Turkcell Superonline Daryl Maitland, HR Manager, Cafcass “A great mix of different companies and topics…very valuable”
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  Pre-Conference Workshop Day24th February 2015 09.00 Registration and Networking Coffee Workshop A: 09.30 – 12.00 Understanding how to maximise employee engagement through an HR Shared Sevices Centre During this workshop session attendees will learn how to effectively create and manage an employee engagement strategy which will improve employee productivity, retention and drive ROI. • Developing a robust employee engagment game plan in order to be a truly high-performance company • Understanding how to quickly establish credibility and build executive leadership support • Implementing streamlined processes and improved consistency in employee engagement • Exercising an employee engagement game plan, including strategies, deliverables and measurement Živilė Valeišienė, HR Director, Western Union Bio: Živilė is HR Director for Western Union Processing Lithuania, one of the biggest branches of Western Union and the biggest regional operating center in Europe with 1200+ employees. 12.00-13.00 Networking Lunch Workshop B: 13.00 – 16.00 Harnessing HR analytics to add meaningful and valuable insights that benefit your whole business In this interactive workshop you will learn how to use analytics to improve performance, monitor engagement and ensure that the HR function is providing the business with all the resources needed to drive engagement and retention. • Harnessing predictive analytics to generate meaningful insight on your workforce • Identifying the performance and retention drivers of your workforce and leveraging analytics across your business to; • Make informed hiring decisions • Analyse how pay correlates to performance • Monitor and drive engagement and retention • Determining how to turn reactive reporting into strategic and predictive analytical reporting For workshop leader updates, see www.hr-transformation.com The Shared Services & Outsourcing Network (SSON) is the largest and most established community of shared services and outsourcing professionals in the world. Established in 1999, SSON recognised the revolution in support services as it was happening, and realised that a forum was needed through which practitioners could connect with each other on a regional as well as a global basis. Thus SSON was born. Our staff work from international offices in New York, London, Singapore, Sydney, Johannesburg, Berlin and Dubai to research current trends and developments in shared services, and reflect these to you, our members, to aid your decision-making. Register now at: www.hr-transformation.com Today, we have over 83,000 members around the world, who engage with us on every level, and whom we support in their day-to-day jobs through a variety of online and on-site resources You can access a variety of free resources such as whitepapers, articles, news, podcasts and presentations online at www.hr-transformation.com Start knowledge sharing and networking before the event:  Follow us on Twitter @SSONetwork #HRTransformation Join our linkedIn group Shared Services and Outsourcing Network (SSON)  “Very interesting and thought provoking and valuable contacts made” Practice Lead Industrial, Armstrong Craven
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  Conference Day One– Wednesday 25th February 2015 Topic Two: How can you convey the benefits of being part of a high-performing Register now at: www.hr-transformation.com 08.30 Registration and Networking Coffee 08.55 Welcome Address Niamh Gallagher, Conference Producer, HR Transformation Summit 09.00 Opening Remarks from the Chair 09.10 Maximising engagement for leadership development performance management and supporting technology Gain insights from a frank case-study from the VP HR of Alpro. Hear how they are maximising employee engagement with supporting HRtechnology Marc De Boom, VP HR, Alpro 09.40 Breaking the Ice: Speed networking session Gain maximum value from the upcoming interactive discussion sessions and get to know your peers. Use this opportunity to swap business cards and meet fellow delegates. Plus the person at the end of day two that has the most business cards will win a prize! 10.00 Driving company wide transformation and integration of two companies through the HR function • Analysing how to drive the transformation towards one new company by leveraging the HR function • Overcoming resistance: How do you effectively manage a change in culture and mind-set? • Determining how to embed change management and transition plans during the merging of two companies • Assessing how best to manage the integration of organisations and HR functions at the same time • What are the lessons learnt so far and what are the future plans for the single HR function? Alexia Roell, Vice President HR, Ziggo a Liberty Global Company 10.30 Networking Morning Break 11.00 Interactive Roundtable Session: Enhancing performance and retention through improved employee engagement techniques Delegates will have an opportunity to participate in two out of three discussion sessions. At the end of each session, the facilitator for each group will summarise the key findings before opening up the discussion to the floor. Led by David Lamy, Director Global HR Services, Coca Cola 12.00 Examining how Dexia’s transformed their HR function by reducing staff from 30,000 to 1,300 This session will detail how Dexia significantly decreased staffing over the course of two years and will assess the challenges this brought to the HR department including: • Sale of company • Social plan • Redeployment of employees • Redefinition of an HR offer • Definition of new company values Michaël Masset, Group Human Resources Director, Dexia 12.30 Networking Lunch brand with an aligned culture that adds value to the broader organisation? Topic Three: How can you clearly define the company culture and ensuring employees understand it’s true value?: Topic One: How can you transform the employee journey through an improved service delivery model? “Many good speakers. I also really liked the speed-dating and opportunities for networking” VP HR Operations, Volvo Car Corporation “It was pitched at the right level and topic for me” HR Shared Services Senior Team Leader, Hertz Europe Service Centre
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  Conference Day One– Continued Stream A: Examining the evolving role of HR and the different Register now at: www.hr-transformation.com ways it can impact your organisation: 14.00 Examining the advantages and disadvantages of centralising HR • Discussing the associated organisational costs reductions for HR centralisation • Determining if operating HR from one location means more efficient knowledge sharing and improvement • Discovering how centralised HR can provide faster service and faster access to strategic information to help make informed business decisions • Analysing how a centralised location enables improved quality of services including: • Recruitment • Performance management Ruta Jasiulioniene, HR Business Partner, Skandinaviska Enskilda Banken 14.30 Hands on HR Tech demo drive Deciding what kind of HR technology suits your business needs can be difficult. Take this chance to get a hands on approach to some of the most innovative solutions, applications and systems in the market today. 15.00 Evaluating Internal vs. External HR services: When do you need a support representative there? • Understanding how to plan what services need to be done in house and what value they bring • Assessing HR services from an employee perspective, how do you create a seamless experience and provide the services they need which they are currently lacking? • Determining how to weigh up costs vs. service levels to increase value where it is needed For session leader updates, see www.hr-transformation.com Stream B: Determining how to ensure excellence when outsourcing HR 14.00 Determining how to successfully outsource payroll • Understanding how to get the most from your outsourced payroll services: • Making the most of time constraints • Ensuring attention to detail • Assessing how to ensure the right skill sets in your outsourced operations • Language skills • Literacy skills For session leader updates, see www.hr-transformation.com 14.30 Hands on HR Tech demo drive Deciding what kind of HR technology suits your business needs can be difficult. Take this chance to get a hands on approach of the most innovative solutions, applications and systems in the market today. 15.00 Determining how to get the best out of your outsourced recruitment • Determining the best ways to win top talent when outsourcing • Assessing the importance of having flexible scalability when outsourcing HR • Establishing how to align company goals with the recruitment process when outsourcing HR Alexia Roell, Vice President HR, Ziggo a Liberty Global Company 15.30 Networking Afternoon Break 16.00 Joint Presentation: Proving the value of HR to the wider business by continually meeting the needs of a changing organisation • Developing a team culture and structure that can effectively deliver a HR transformation strategy • Building a self-regulating and resilient workforce that can adapt to change • Harnessing technology to improve HR processes, reduce bureaucracy and dramatically save both time and money • Improving the workplace culture and creating an engaged and motivated workforce Jabbar Sardar, Director of HR and OD, Cafcass Daryl Maitland, HR Manager, Cafcass 16.30 Driving HR Transformation in a challenging multi divisional corporate stakeholder environment • Standardising and centralising HR processes across many different businesses • Achieving business wider buy-in and executing the change management with local managers and employees • Defining and introducing the right enabling tools for a state-of-the-art multi tier Shared Service centre • Introducing a HR Portal as new access channel: • How can you use self-service to your advantage? • The power of metrics: How the net promoter concept drives improvement of service quality Jörg Seufert, Executive Vice President HR Transformation, Deutsche Post DHL 17.00 HR Back to the Future: Thinking of HR in the world of the future workforce • Focusing on where HR is, how we got here and the challenges we face ahead • Examining the need to think differently in light of future trends in the workforce e.g technology, management 2.0 and globalisation • Do we really understand what business leaders want from HR AND is that what we are focussed on? • Why ‘clever but disconnected’ is easier than ‘simple but difficult’ • The myth about managing people • Are you building your HR Transformation on strong foundations? Caroline Mellor, European HR Director, Axcess Financial Group 17.30 Assessing how to move up the value chain and demonstrate the value of your HR Shared Service Centre • Understanding how to build a holistic HR overview to extract more insights about your organisation • Determining what expectations the company has which HR can deliver across your business • Examining how HR can meet the needs of the organisation to keep employees engaged • Discovering how to become more flexible and agile during your HR transformation • Exploring centralised service training development and first line support Anand Sivashankar, Global HR Business Partner, Maersk 18.00 Closing Remarks from the Chair 18.10 Networking Drinks and End of Day One
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  Conference Day Two- Thursday 26th February 2015 08.30 Registration and Networking Coffee 09.00 Opening Remarks from the Chair 09.10 Discovering how to give more autonomy and responsibility to employees to transform your company • Identifying what autonomy and responsibility really mean for HR • Examining why employee responsibility matters: • To transform your company • Improve business outcomes • Maximise efficiency • Discussing what the barriers to autonomy and responsibility are • Assessing the best tools to overcome the barriers Sophie Lepercq, HR Director, JCDecaux Belgium and Luxemburg 9.40 Bespoke Roundtable Session: Assessing the HR Shared Services challenges for different sized companies This session will examine the various HR shared services challenges associated with different sized organisations. Participants will get a chance to discuss their most pressing issues in this area with their peers from the same sized organisations to really get to the heart of their business challenges. Broken down into Local, Regional and Global discuss how to: • How can you justify to senior management the centralisation of HR services? • How can you prioritise which areas of your HR strategy you can optimise in line with your budget? • How can you add value to your existing HR Shared Services centre? Leaders include: Mohan Caers, EMEA HR Shared Services Leader, Brady Corp Patrick Merx, HR Shared Services Expert 10.40 Networking Morning Break 11.10 Exploring how to overcome the associated challenges of migrating to global HR business services • Presenting the case for a global HR business service centre, how do you convince multiple business units on the benefits • Pilot implementation results • How can you evolve your service delivery approaches to meet changing business needs? • Examining how to overcome issues of control and governance from different areas of the business • Overcoming issues associated with cultural differences when centralising HR • Assessing what is the best way to deal with multiple language barriers Christoph Grandpierre, Managing Director HR Services and Transition, Barclays Bank 11.40 Determining how to use HR analytics to add value and drive improvement in other areas of the business • Aligning all HR data to give insights into other areas of the business • Examining how to use HR analytics to help shape your business strategy: • What areas of the business are performing best? • What departments is there most engagement or dissatisfaction from and why? • Linking employee performance to financial performance to identify areas for change and improvement • Comparing this with industry benchmarks For session leader updates, see www.hr-transformation.com 12.10 Understanding how to use gamification to transform HR strategies, raise engagement and support transformation • Determining how you can change employee behaviour by using gaming elements • Responding to engagement drivers • Using points, badges and leader boards, and other game mechanics • Online and other games and other potential outputs from a gamification process • Analysing how you can encourage employees to have a clearer understanding of what level they are at and improve low engagement levels through gamified HR development strategies • Examining how you can use gamelytics in a variety of HR contexts, for example to measure aptitude and give you a broader understanding of the types of applicants you are looking to hire • Making HR transformation fun! Gamifying an HR transformation or Shared Service operation. Jon Ingham, Executive Consultant, Strategic HCM 12.40 Networking Lunch 13.40 Optimising employee experience through an “Employee Journey” programme • Understanding how to ensure the best employee experience throughout employee journey • Determining how to find a better way to communicate the importance of our employees’ well-being for the company • Evaluating your employee retention program “Employee Journey” in detail • Onboarding: “My first 90 days” • Wellness program • Family program Neslihan Gömeçli, Human Resources Manager, Turkcell Superonline 14.10 Interactive Roundtable session: Harnessing analytics to get maximum value from your HR in a shared service centre Delegates will have an opportunity to participate in two out of three discussion sessions. At the end of each session, the facilitator for each group will summarise the key findings before opening up the discussion to the floor. Topic One: Assessing how HR Shared Service centres can be used to harvest data and predict underlying trends 15.10 Networking Afternoon Break Register now at: www.hr-transformation.com Topic Three: How can you predict future human capital trends to draw, stimulate and retain the best candidates? Topic Two: Understanding how you can use analytics to monitor and give insight into: • Learning and development • Employee engagement and satisfaction • Workforce planning
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  Register now at:www.hr-transformation.com Conference Day Two - Continued 15.40 Executing a more comprehensive Next Generation view of HR and reshaping expectations of what HR can deliver • Building the right HR structure to tackle grey areas and clarify service level agreements for multiple departments • Delivering transparency during transformation without interrupting business continuity • Cultivating a team culture to deliver the HR transformation strategy and ensuring all departments work together as a team • Setting relevant KPIs to track cross-functional work • Determining what insights can be taken from employee feedback to identify which HR processes really work Wim Van der Meersch, HR Director, Cargill 16.10 Discussing the implementation of a new people strategy supported by a cloud HRIS implementation • Evaluating the roadmap towards strategic HR business partnership • Analysing the implementation of a new people strategy • Creating a new leadership culture • Implementing a talent roadmap supported by a new HRIS system Frederic Pierre, Director HRN Transformation & HR IT Improvement Program, Euroclear 16.50 Interactive Wrap Up Session: Streamlining HR Shared Services functions with IT and Finance Take part in an open discussion distilling some of the key messages from the 2015 summit. This session will kick start with questions around HR Shared Services alignment with other functions to improve efficiency. Make sure you submit any final questions you may have at the registration desk by lunchtime on conference day two to ensure that you get this last chance to get answers from our 2015 panel of experts. • How can you overcome siloed information sharing between HR and other Shared Services functions? • What are the common challenges for different functions in Shared Service centres? • How can you generate value from harnessing insights across your Shared Services centre? 17.20 Closing Remarks from the Chair 17.30 End of Conference Free Online Resources Media partners To claim a variety of articles, podcasts and other free resources please visit www.militaryhelicopterevent.com
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  Maximise Your Involvement:Sponsorship and Exhibition Opportunities at the 2015 HR Transformation Summit. 3 3 3 3 3 Our Promise to You Who you will meet: Geographic breakdown of attendees: Hear what your peers said about our Shared Services events: Register now at: www.hr-transformation.com Demonstrate thought leadership: Take centre stage in front of a captive and targeted audience and demonstrate your expertise and market knowledge Position your company brand front of mind: Be the name that all HR leaders think of when selecting solutions, and be the brand that springs to mind when these leaders look for new products and applications Generate new, qualified leads: Access influencers and buyers at the point where they are making purchasing decisions to further their business strategies. Network with key decision makers and influencers: As a sponsor you will be in a position to have face-to-face meetings with existing and potential clients in an environment that is set up for business conversations and interaction Gain competitive advantage: Place your key staff in a room with HR leaders from around the Globe who have a genuine interest in your solution at a time when you can have a direct influence on selection criteria We specialise in creating bespoke packages to help you achieve your company objectives. Over the past 10 years SSON’s event portfolio has consistently delivered the highest quality of information sharing and networking opportunities at carefully focused end-user lead conferences. We combine structured networking with in-depth case studies and interactive sessions that ensure each attendee leaves with a stack of business cards ready to drive their business forward. Each of our events covers the most pressing questions our customers want to hear answered, and the 2015 HR Transformation Summit is certainly no different. With HR leaders from across the Globe desperate to learn how to drive maximum value from their HR functions, this is the place to interact with the most senior experts in the field. Take advantage o the only event of its kind and meet these HR innovators as they seek solution providers who can help them successfully transform their HR functions and change their businesses forever. Who you can expect to meet and network with: VPs, Directors and Heads off: • HR Transformation • HR Shared Services • Talent Management • HR Technology • HR Business Partners • HR Analytics • Workforce Planning • Global HR • OD • Learning and Development And more! Country % of market UK & Ireland 50 Benelux 25 Nordics 15 Rest of World 10 For more information and to discuss the right opportunity, contact Callum Anthony on +44 (0) 207 368 9537 or [email protected] “High quality attendees. Informal opportunities to speak with decision makers and influencers.” Country Manager, Adra Match “There are not a lot of events of such kind with such high level attendance and open to vendors” Business Development, ExperBuy “Very positive experience - good conversations with delegates and good overall agenda for the event” Head of Marketing, Perceptive Software
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  5 Ways toRegister Freephone: 0800 652 2363 or +44 (0)20 7036 1300 Fax: +44 (0)20 7368 9301 Post: your booking form to IQPC Ltd. 129 Wilton Road, London SW1V 1JZ Email: [email protected] Web: www.hr-transformation.com Team Discounts* SSON recognises the value of learning in teams. • Groups of 3 or more booking at the same time from the same company receive a 10% discount. • 5 or more receive a 15% discount. • 7 receive a 20% discount. Only one discount available per person. Team discounts are not applicable in conjunction with another discount. Total price for your Organisation: (Add total of all individuals attending): Card Number: VISA 6 M/C 6 AMEX 6 6666666666666666 Exp. Date: 6666Sec: 6666 Name On Card: Signature: Billing Address (if different from below): City/County/Postcode Cheque enclosed for: £ (Made payable to IQPC Ltd.) (Please quote 12690.008 with remittance advice) IQPC Bank details: HSBC Bank, 67 George Street, Richmond, Surrey, TW9 1HG. United Kingdom. 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Package Options For In House Process Excellence Professionals Networking Pass Economy Pass Register and Pay By Friday 12th December 2014 SAVE £400 Register and Pay By Friday 16th January 2015 SAVE £300 Register and Pay By Friday 6th February 2015 SAVE £200 Standard Price £1,599 +VAT £1,199 +VAT Pass Includes Networking Pass Economy Pass Main Conference (Day 1 & Day 2) 4 4 Access to conference presentations post-event on B2B Shop at www.b2biq.com 4 4 Access to two Workshop Day 4 7 Solutions Providers & Consultants Standard Price Standard Price - Conference Only Pass £2,499 + VAT A la Cart - Add to any package Workshop Day only £499 + VAT Conference presentations on B2B Shop at www.b2biq.com only £499 + VAT Team Discounts Team of 4 - 10% on any ticket Team of 7 - 15% on any ticket Team of 10 - 30% on any ticket Delegate Details 24th-26th February 2015, The Husa President Park Hotel, Brussels, Belgium £1,199 +VAT £1,299 +VAT £1,399 +VAT Please photocopy for each additional delegate 6 Mr 6 Mrs 6 Miss 6 Ms 6 Dr 6 Other First Name Family Name Job Title Tel No. Email 6 Yes I would like to receive information about products and services via email Organisation Nature of business Address Postcode Country Telephone Fax Approving Manager Name of person completing form if different from delegate: Signature SAVE £400 £699 +VAT SAVE £300 £799 +VAT SAVE £200 £999 +VAT I agree to IQPC’s cancellation, substitution and payment terms Special dietary requirements: 6 Vegetarian 6 Non-dairy 6 Other (please specify) Please indicate if you have already registered by Phone 6 Fax 6 Email 6 Web 6 Please note: if you have not received an acknowledgement before the conference, please call us to confirm your booking. Payment Method Venue & Accommodation Venue: ETC - CBI Conference Centre First Floor, Centre Point Tower, 103 New Oxford Street, London, WC1A 1DU, UK Website: http://www.etcvenues.co.uk/venues/cbi-centre Phone: +44 (0) 20 7395 8014 Fax: +44 (0) 20 7395 8016 ACCOMMODATION: To be released shortly. Please check www.hr-transformation.com for further information Free Online Resources To claim a variety of articles, podcasts and other free resources please visit www.hr-transformation.com Terms and Conditions Please read the information listed below as each booking is subject to IQPC Ltd standard terms and conditions. Payment Terms: Upon completion and return of the registration form, full payment is required no later than 5 business days from the date of invoice. Payment of invoices by means other than by credit card, or purchase order (UK Plc and UK government bodies only) will be subject to a £49 (plus VAT) per delegate processing fee. Payment must be received prior to the conference date. We reserve the right to refuse admission to the conference if payment has not been received. IQPC Cancellation, Postponement and Substitution Policy: You may substitute delegates at any time by providing reasonable advance notice to IQPC. For any cancellations received in writing not less than eight (8) days prior to the conference, you will receive a 90% credit to be used at another IQPC conference which must occur within one year from the date of issuance of such credit. An administration fee of 10% of the contract fee will be retained by IQPC for all permitted cancellations. No credit will be issued for any cancellations occurring within seven (7) days (inclusive) of the conference. In the event that IQPC cancels an event for any reason, you will receive a credit for 100% of the contract fee paid. You may use this credit for another IQPC event to be mutually agreed with IQPC, which must occur within one year from the date of cancellation. In the event that IQPC postpones an event for any reason and the delegate is unable or unwilling to attend in on the rescheduled date, you will receive a credit for 100% of the contract fee paid. You may use this credit for another IQPC event to be mutually agreed with IQPC, which must occur within one year from the date of postponement. Except as specified above, no credits will be issued for cancellations. There are no refunds given under any circumstances. IQPC is not responsible for any loss or damage as a result of a substitution, alteration or cancellation/postponement of an event. 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Conference code 12690.008 To speed registration, please provide the priority code located on the mailing label or in the box below. My registration code is PDFW Please contact our database manager on +44(0) 207 368 9300 or at database@ iqpc.co.uk quoting the registration code above to inform us of any changes or to remove your details. * To qualify for discounts, payment must be received with booking by the registration deadline. Early booking discounts are not valid in conjunction with any other offer. ** Reduced tickets available for European HR Directors’ Summit End Users only. All prices are exclusive of UK VAT at 20%. U.K. VAT registration no. GB 799 2259 67.