Human resource management live project
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This document provides an overview of human resource management practices at McDonald's. It discusses McDonald's history and growth into a global fast food brand. For HR, it describes the separate HR department and its key functions like policy making, recruitment and selection, training, and performance management. It provides details on McDonald's recruitment, selection, training processes for crew members and managers. Performance is assessed using checklists and a performance development system, and incentives are provided based on performance.
Human resource management live project
- 1. HUMAN RESOURCE MANAGEMENT LIVE PROJECT PRESENTED BY: • LAKSHITA ASAWA SUBMITTED TO : PROF. MEERA MATHUR
- 3. HISTORY The McDonald’s concept was introduced in San Bernardino , california by Richard and Maurice of Manchester, New Hampshire. It was modified and expanded by their business partner , Ray Kroc of Oak Park, Illinois, who later bought out the interest of the McDonald brothers in the concept and went on to find McDonald’s corporation.
- 4. McDonald’s corporation • It is the world’s leading fast food company by sales. • 36,899 restaurants serving variety of food products in about 120 countries. • More than 3,75,000 employees. • Most of its outlet are free-standing units, but Mcdonald’s also has many units located in airports and retail areas. • In Udaipur there are 20 crew members and 7 managers.
- 5. VISION “ TO BE WORLD’S BEST QUICK SERVICE RESTAURANT ” MISSION “DON’T WORRY ABOUT MAKING MONEY, LOVE WHAT YOU ARE DOING AND ALWAYS PUT THE CUSTOMER FIRST…. AND SUCCESS WILL BE YOURS!”
- 6. HUMAN RESOURCE MANAGEMENT • The Human resource department at McDonalds is working as a separate department and holds an important place in almost all major operations of the organization. • All managers thus take HR responsibility. • Employees are the most important resources in McDonald’s , particularly in creating a competitive edge.
- 7. FUNCTIONS OF HR IN MCDONALD’S • POLICY MAKING • EMPLOYEE WELFARE • TRAINING & DEVELOPMENT • RECRUITMENT ,SELECTION & INTRODUCTION • PERFORMENCE & REWARD MANAGEMENT • HR PLANNING • PERSONAL ADMINISTRATION
- 8. JOB ANALYSIS • In McDonald’s job analysis is done in order to employee new people every year. • Helps the manager to have a better understanding of the jobs. • They have pre-determined standards on which employees are awarded on the basis of their skills, knowledge and experience.
- 9. JOB STRUCTURE CREW MEMBERS MANAGERS/ COPORATE STAFF TOP LEVEL MANAGER
- 10. RESTAURANT JOBS IN THE RESTAURANT JOB THERE IS CLEARLY DEFINED CAREER PATH, FROM CREW MEMBER TO CREW LEADER TO FLOOR MANAGER TO ASSISTANT MANAGER TO RESTAURANT MANAGER. TRAINEE MANAGER CUSTOMER CARE REPRESENTATIVE CREW MEMBER
- 11. RECRUITMENT & SELECTION THERE ARE DIFFERENT WAYS OF RECRUITING. FOR CREW MEMBERS : • WHENEVER THERE IS A NEED OF CREW MEMBER THEY DISPLAY POSTER AT THEIR OUTLET ITSELF. • NO THIRD PARTY HIRING IS THERE.
- 12. FOR MANAGERS: THEY HIRE THROUGH 2 DIFFERENT WAYS: WALK-IN INTERVIEW CAMPUS HIRING
- 13. SELECTION FOR CREW MEMBERS: CREW AUDITION IS TAKEN OF 15-20 MINUTES ON SOME PARAMETERS , SUCH AS, THEY ABILITY TO MAKE ORDER PROPERLY ,ETC. THEY SAY “HIRE A SMILE”
- 14. FOR MANAGERS: THEY TAKE PERSONAL INTERVIEW. FOR EXPERIENCE PERSON A CERTAIN SET OF QUESTIONS ARE ASKED. FOR INEXPERIENCED PERSON OTHER SET OF QUESTIONS ARE ASKED. THAN A QUESTIONNAIRE IS ASKED TO BE FILLED. IQ TEST IS ALSO TAKEN ,WHICH BASICALLY CONSIST OF MATHS, ENGLISH, LOGICAL REASONING. THEY TAKE A TEST OF APPLICANTS OF 2 DAYS I.E. 16 HOURS ON THE SPOT.
- 15. TRAINING AND DEVELOPMENT FOR CREW MEMBERS: ON-THE-JOB TRAINING IS GIVEN . THEY ARE ASKED TO PERFORM DIFFERENT JOB EVERYDAY. THE JOB RELATED TO MAKING OF FOOD PRODUCT, BILLING COUNTER SERVICES, PACKAGING, ETC.
- 16. FOR MANAGERS: DIFFERENT LEVEL OF MANAGERS ARE PROVIDED WITH DIFFERENT TRAINING. FOR 2ND ASSISTANT MANAGER A TRAINING OF 2 YEARS. A PROPER MODULE IS FORMED FOR ALL MANAGER TRAINING –INVENTORY MANAGEMENT, SCHEDULING. THEY ARE ALSO TRAINED ON STATIONS.
- 17. PERFORMANCE APPRAISAL • CREW MEMBERS: CHECKLIST ON ALL PARAMETERS REQUIRED TO BE ASSESSED. EMPLOYEE OF THE MONTH IS DISPLAYED AT THE RESTAURANT .
- 19. • FOR MANAGERS : THEY ARE ASSESSED ON “PERFORMANCE DEVELOPMENT SYSTEM” THERE ARE FOUR LEVELS TO EVALUATE THE PERFORMANCE OF MANAGERS : OUT STANDING, EXCELLENT, GOOD, NEED IMPROVEMENT. IF A MANAGER DOES NOT PERFORM WELL THEN FEEDBACK IS PROVIDED TO THEM SO THEY CAN IMPROVE.
- 20. INCENTIVE • Incentive in McDonald’s are given to employees on the basis of performance. TYPES OF INCENTIVE : 1. Cash based : Attendance allowance Annual allowance Medical allowance Leave fair assistance 2. Non cash based : Crew of the year Crew of the month Branch of the year Free food
- 21. “WHEN IT COMES TO SENIOR ROLE AT MCDONALD’S CURRENT EMPLOYEES ARE ALWAYS FAVOURED OVER PEOPLE WHO DO NOT WORK FOR THE ORGANISATION ”
- 23. BIBLIOGRAPHY • MCDONALDS UDAIPUR • WWW.MCDONALDS.COM