IBM - Warranty service upgrade
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The document outlines IBM's Warranty Service Upgrade (WSU) options, which provide additional support for IBM equipment beyond the base warranty. It highlights the flexibility and cost-effectiveness of the service, allowing organizations to choose support levels that match their operational needs, such as 24/7 service or committed fix times. Organizations can easily upgrade their warranty service level during the warranty period by contacting their IBM representative to discuss specific requirements.
IBM - Warranty service upgrade
- 1. Datasheet IBM Technical Support Services Warranty Service Upgrade Additional support to increase availability Highlights • Cost efficient Warranty Service Upgrades for IBM equipment • Tailored to match increasing availability requirements • Easy to implement at any time during the base warranty period When it comes to your IT infrastructure, time is money and downtime is expensive, so it pays to have the right level of service in place. All new IBM equipment is automatically provided with a base warranty service level (varies by product). However, your organisation may require an additional layer of support in line with your business and operational requirements. For instance, you may need 24×7, same-business-day support to cover weekends, or a 4 hour committed fix time, to meet your uptime policy. IBM Warranty Service Upgrade (WSU) is a flexible service that is designed to provide additional support options on top of the base warranty. Simple, affordable and flexible Upgrading is easy and can be done at any time. WSU takes the base warranty up to the service level of your choice in a cost-effective way. Upgrade Options from Base Warranty 4 hour committed fix Committed onsite support with parts Committed contact 24×7 same business day Base warranty 118455_TSS_DS_Warranty Service Upgrade_Final.indd 1 20/10/2015 17:45
- 2. Datasheet IBM Technical Support Services Replacing parts As part of your base warranty, you may be required to replace parts deemed ‘customer replaceable’. Included with a WSU, you have the option to have an IBM engineer replace those parts for you. WSU charges are in place to cover the delivery of the higher than base warranty service level. Adding WSU Purchasing a WSU is very straightforward. Simply contact your IBM representative or IBM Business Partner to discuss your organisation’s specific warranty service level requirements. Your IBM contact will work with you to identify the optimum level of support to meet your business needs and make all the necessary arrangements to upgrade your service. WSU can be implemented at any stage during the warranty period and works on a standard IBM agreement. Why IBM WSU? • Flexible service levels to match availability requirements • Additional support for peace of mind • Reduces the risk of being unsupported at the end of the base warranty period Further information Please contact your IBM representative or visit ibm.com/uk/tss 118455/6 (10/15) JR © Copyright IBM Corporation 2015 IBM United Kingdom Limited PO Box 41 North Harbour Portsmouth Hampshire PO6 3AU IBM Ireland Limited Oldbrook House 24-32 Pembroke Road Dublin 4 Ireland IBM Ireland Limited registered in Ireland under company number 16226. Produced in the United Kingdom September 2015 All Rights Reserved. IBM, the IBM logo and ibm.com are trademarks or registered trademarks of International Business Machines Corporation in the United States, other countries, or both. If these and other IBM trademarked terms are marked on their first occurrence in this information with a trademark symbol (® or ™), these symbols indicate U.S. registered or common law trademarks owned by IBM at the time this information was published. Such trademarks may also be registered or common law trademarks in other countries. A current list of IBM trademarks is available on the Web at “Copyright and trademark information” at: ibm.com/legal/copytrade.shtml. Other product, company or service names may be trademarks or service marks of others. References in this publication to IBM products or services do not imply that IBM intends to make them available in all countries in which IBM operates. Please Recycle 118455_TSS_DS_Warranty Service Upgrade_Final.indd 2 20/10/2015 17:45