Implementation of Total Quality Management (TQM) in Plywood Production Control (Case Study of PT. SJL Global Tbk Samarinda)

American Journal of Humanities and Social Sciences Research (AJHSSR) 2025
A J H S S R J o u r n a l P a g e | 272
American Journal of Humanities and Social Sciences Research (AJHSSR)
e-ISSN : 2378-703X
Volume-09, Issue-07, pp-272-276
www.ajhssr.com
Research Paper Open Access
Implementation of Total Quality Management (TQM) in Plywood
Production Control
(Case Study of PT. SJL Global Tbk Samarinda)
Astitiansyah1
, Zainal Abidin2
Ike Purnamasari3
1
(Master of Management, Faculty of Ekonomics and Busines, Mulawarman University, Indonesia)
2
3
ABSTRACT: This study aims to analyze the implementation of Total Quality Management (TQM) in controlling plywood
production at PT. SLJ Global Tbk, Samarinda. This study uses a qualitative descriptive method to evaluate the effectiveness
of the implementation of TQM principles, such as customer focus, continuous improvement, and participation of all parties
in production control. The results of the study indicate that the implementation of TQM at PT. SLJ Global Tbk has
succeeded in increasing production efficiency and reducing the level of product defects, so that it can provide added value to
the company and increase customer satisfaction.
Keywords - Total Quality Management (Tqm), Production Control, PT. SLJ Global Tbk, Continuous improvement
I.INTRODUCTION
Plywood or often called tripleks or plywood is a type of manufactured board consisting of layers of wood (wood
veneer) glued together. PT SLJ Global Tbk which is used as a case study in this research is a public company in the field of
integrated wood processing industry and exploitation of natural forest products that produces plywood with its head office in
Jakarta and operational center in Samarinda, East Kalimantan. PT SLJ Global Tbk was established on April 14, 1980 under
the name PT Sumalindo Lestari Jaya Tbk which since the beginning has managed a forest area of 132,000 Ha and a plywood
factory with a production capacity of 66,000 m3/year.
In the operational process of plywood production, the company management implements Total Quality
Management (TQM) which is supported by:
1. Quality Control (QC), which is the part that ensures that the products produced are of high quality and meet production
quality standards.
2. Quality Control Group (GKM), which is a quality control approach through increasing employee participation.
3. Final Quality Inspection (FQI), which is an inspection of finished products as a whole, from appearance to functionality.
In facing the post-COVID-19 recovery, competition in the industrial revolution era and global market conditions, and to
produce plywood production that still has very good quality as before, Total Quality Management (TQM) can be applied by
management in company operations to control plywood production. Where currently in running the operations of a plywood
company, various problems are found, such as:
1. In the implementation of TQM, one time you can face obstacles either due to technical or non-technical problems.
2. Methods and strategies that are not in accordance with the implementation of TQM.
3. Lack of consistency in the implementation of Quality Management, resulting in deviations from the quality of employee
performance which has an impact on plywood production.
The implementation of TQM in accordance with the right concepts and principles is expected to overcome these
existing problems. Based on the background that occurred, the research conducted raised "Implementation of Total Quality
Management (TQM) in Plywood Production Control" by taking a case study of a public company engaged in the plywood
industry, namely PT SJL Global Tbk which is located in Sengkotek Loa Janan Ilir, Samarinda City, East Kalimantan
Province.
II.LITERATURE REVIEW
Industrial Company Management
In the book Industrial Company Management, Minto Waluyo said that industrial company management is a series
of activities to create value in the form of goods and services through the transformation of input into output. Where activity
is a process or a set of activities that require one or more inputs, change and add value to the input, so that it can provide one
or more outputs for customers. Input consists of human resources (labor), capital (equipment and facilities), purchase of raw
materials and services, and land and energy. While the output is goods and services. Minto Waluyo further explained that
industrial company management is identical to operations management and is related to industrial management, and quality
management.

There are 10 (ten) strategic decisions in industrial company management consisting of Service and product design;
Quality management; Process and capacity design; Location; Layout design; Human resources and job design; Supply Chain
Management; Inventory, material requirements planning, and JIT (just-in-time); Intermediate, short term, and project
scheduling; Maintenance. (Haizer & Render, 2011:39).
Operations Management
Operations Management is a series of activities that create value in the form of goods and services by transforming
inputs into results. (Heizer & Render, 2019:3) According to Heizer and Render in the book Operations Management,
competitive advantage is the creation of a unique advantage over competitors by including: Competing on Differentiation,
Competing on Cost, and Competing on Response.
Industrial Management
According to Muhamad Ali in the book Industrial Management, Industrial Management includes Management and
Organization, Decision Making, the Role of Management in Industry, Operations and Production Management, Quality
Management Systems, Human Resource Management, Information Systems Management, Product Design and Industrial
Processes, Work Procedures and Ergonomics, and Quality Management.
Quality Management
Quality management of a production process cannot be separated from what is called quality, quality management
systems, and total quality management known as TQM. Quality is something that is unique and abstract so that each expert
has a different view even though it is essentially the same. Philip B. Crosby argues that quality is conformance to
requirements of specifications, using a top-down approach. (Ali, 2018:147-148)W. Edwards Deming put forward the
definition of quality as problem solving to achieve continuous improvement, using a bottom-up approach, where continuous
improvement is the focus in understanding quality. (Ali, 2018:148). Westinghouse argues that quality is work performance
that can meet customer desires quickly and accurately. Meanwhile, Joseph M. Juran argues that quality is fitness for use,
with an approach that is more oriented towards meeting customer expectations. A product that does not match its use is said
to be of poor quality. (Ali, 2018:148)
Total Quality Management (TQM)
Total Quality Management is one of the approaches in quality management that is widely used by large companies
because it is believed to be able to significantly improve industrial performance.
III.CONCEPTUAL FRAMEWORK AND HYPOTHESIS
The conceptual framework of the research on the Implementation of Total Quality Management (TQM) in
Plywood Production Control with a case study at PT SLJ Global Tbk is in Figure 1 as follows:
Figure 1 Conceptual Framework
Fenomena Gap:
- Kondisi Pasar
- Pasca COVID-19
- Industrin 4.0
Permasalahan (Problems):
- Teknis
- Non Teknis
Kesempatan (Opportunity):
PT SLJ Global Tbk memerlukan Total Quality
Management (TQM) untuk Pengendalian Produksi
Pendekatan (Approach):
- Proses Operasional dan Administrasi
- Teknologi Informasi
- Research and Development
Penerapan (Implementation):
Sosialisasi Total Quality Management
(TQM) dalam mengendalikan produksi
kayu lapis
Hasil (Result):
Total Quality Management (TQM) dalam
Pengendalian Produksi Kayu Lapis atas
Fenomena Gap yang terjadi pada PT SLJ Global
Proses (Process):
- Analisis dan Desain
- Penggunaan Alat Pengendalian
Produksi

Based on the background of the research and the conceptual image above, the problem formulated and focused on
in this research is: "How can Total Quality Management (TQM) help the plywood industry company, namely PT SLJ Global
Tbk in the process of controlling plywood production to deal with existing problems?"
IV.RESEARCH METHODS
The research method used is the Qualitative Research Method, where the research on the application of Total
Quality Management (TQM) in controlling plywood production with a case study at PT SLJ Global Tbk will be carried out
using Naturalistic Research or often called Qualitative Methods to obtain data with qualitative descriptive research in
providing descriptions and descriptions of the phenomena studied for use in Qualitative Data Analysis using data collection
techniques and data processing approaches.
Population and Sample
In qualitative research, the sampling techniques that are often used are purposive sampling and snowball sampling.
Purposive Sampling is a technique for taking samples of data sources with certain considerations, such as people who are
considered to know the most about what we expect or maybe they are the rulers so that it is easier for researchers to explore
the objects/social situations being studied such as Owner, Deputy Chief Executive (DCE), Production Manager, and Head of
Quality Control. Snowball Sampling is a technique for taking samples of data sources, which at first the number is small but
over time becomes large because the small number of data sources is not yet able to provide complete data so that other
people are sought who can be used as data sources. (Sugiyono, 2010:300)Determination of samples in qualitative research is
carried out when researchers begin to enter the field and during the research by selecting certain people who are considered
to provide the necessary data, and based on the data and information obtained from the sample, researchers can determine
other samples that are considered to provide more complete data and information.
In this qualitative research, the data source sample is still temporary, including:
1. Deputy Chief Executive (DCE).
2. Production Manager.
3. Head of Quality Control.
4. Head of Production Administration.
5. Sales Manager.
6. Warehouse Manager.
7. Procurement Manager.
3.4 Data Collection Techniques
Data Collection Techniques
The data collection that will be carried out is the collection of primary data and secondary data, where primary data
is data that is collected directly or obtained from direct sources to be used as analysis material, while secondary data is data
that is obtained indirectly or from the party collecting the data.In the qualitative research that was carried out, data collection
was carried out in Natural Settings (natural conditions) with primary data sources and data collection techniques were more
on participant observation, in-depth interviews, and documentation.
1. Participant Observation.
In this observation, directly involved in daily activities that are used as sources of research data, while doing what
the data sources do and listening to what they say. This observation activity is carried out in 3 (three) stages, namely
Descriptive Observation, Focused Observation/Reduction, and Selected Observation. Entering Social Situations: there are
places, actors, activities Determining Focus: Choosing among those that have been described Breaking Down Focus: Into
more detailed componentsConclusion Conclusion Conclusion Data collection is carried out accompanied by observation
sheets, observation guides, and observation guides in the form of observation sheets/schedules.
2. In-Depth Interviews
In this qualitative research, the interviews used are semi-structured and unstructured. Semi-structured interviews to
find problems that are formulated more openly where the interviewee is asked for opinions and ideas and listens to and
records what is stated by the informant.Unstructured interviews for free interviews without using systematically arranged
interview guidelines, but rather directed at the objects and informants being interviewed while still adhering to the 5W
(Who, Why, What, When, Where) and 1H (How). Interviews are aimed at the middle level of management.
Data Analysis
To assist in the process of data analysis from qualitative research conducted, NVivo is used, a software for the
development, support, and management of qualitative data analysis whose main function is to code data effectively and
efficiently. NVivo is very helpful in qualitative research that faces the greatest challenges with the problems of subjectivity
(researcher-biased), validity, and reactivity.
Discussion
Based on the research results obtained both through observation or direct observation in the field both by
observing the operational process of plywood production and the administrative process carried out starting from the
location of procurement of raw materials for log wood as material to the process of cutting, processing, finishing and
entering the warehouse ready for shipment, including the results of direct interviews with sources by researchers, it can be
said that "The implementation of Total Quality Management (TQM) in Plywood Production Control at PT SLJ Global Tbk is
in accordance with the principles of TQM.

Basically, plywood companies in implementing total quality management have been carried out systematically by
a system that has been designed by several managers with operational standards that apply to the company, one of which is
the company using the ISO 9000 operational standard so that there are no audit activities and all are controlled by the system
that runs and applies in the company such as the Quality Plan (QP) specifically production refers to applicable standards.
This discussion contains several questions with sources who are interested or who understand, know about the ongoing
production control process, examples of some answers from the interview results:
1. The view of the Head of Plywood Production on the Implementation of Total Quality Management in Production Control"
that this company, namely PT.SLJ, is a very large company and has several subsidiaries that have implemented total Quality
management in accordance with the aspects that have been prepared starting from quality human resources, technology that
helps the running system, machines that process production results, quality control (QC) in order to be able to analyze the
results of quality production.
2. Providing an overview of the quality of wood production in controlling the system faced such as log selection, of course
has certain criteria such as size, type, and quality and this section is to find out the log grade such as, grade A, B, C and D for
example starting from the log cutting machine site A for the level of defects from not having eyes so that the process is
immediately separated by the machine, from these four grades there is an exception, namely grade D where grade D is
defective material both from the site, the exception is about this log that is purchased by the company and this is almost no
continuous incident in the production control process.
3. Control carried out by several employees who hold direct production positions starting from supervising log cutting to
checking tasks when the product assembly process takes place. This check is carried out at every stage of production. This
means that if a product is found to not meet standards at a certain stage, the product will not proceed to the next production
stage.
V.CONCLUSION
The implementation of Total Quality Management (TQM) in controlling plywood production at PT. SLJ Global
Tbk Samarinda has made a significant contribution to improving product quality and production process efficiency. Through
the implementation of TQM principles, the company can reduce the number of defects in products, increase customer
satisfaction, and optimize the use of resources. The main focus of TQM at PT. SLJ Global Tbk includes continuous
improvement, improving employee skills, and implementing a strict quality control system at every stage of production.
From this study, it can be concluded that:
1. Continuous Improvement: TQM encourages continuous improvement in the production process, which significantly
impacts the final quality of plywood products.
2. Employee Involvement: Active employee involvement in quality control has a positive impact on individual motivation
and responsibility for product quality.
3. Customer Satisfaction: The implementation of TQM has increased customer satisfaction through more consistent and
high-quality products.
VI. ACKNOWLEDGEMENTS
The author would like to express his gratitude to Allah SWT for all His grace, gifts, and blessings so that the author can
complete this thesis entitled "Implementation of Total Quality Management (TQM) in Controlling Plywood Production
(Case Study of PT. SLJ Global Tbk Samarinda)".
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