INGRID TAN_Resume
- 1. INGRID V. TAN HP No.: (+65) 9838 0845 Email: [email protected] WORK EXPERIENCE ANALYST PROGRAMMER – United Overseas Bank (Trade and Remittance) MERVA - Message Entry and Routing with Interfaces to Various Applications August 2010 - Present Job Responsibilities: • Perform impact analysis, program development and unit testing • Perform and support SIT, UAT and Production • Setup and maintain application Control-M EOD jobs for UAT and production • Provide documentations of SIT test scripts and results • Perform environment setup and support production implementation • Provide support to various interface applications (REM, FITAS, RBK, CLP, AML, ROS, WSS, BNS) • Ensure proper monitoring of UAT of various user groups, interfaces and branches • Provide support to multiple branches (Singapore, Sydney, Brunei, China, Indonesia, Thailand, Mumbai, Korea, Japan, Taiwan, Labuan, HCMC, Myanmar, Hong Kong, London, New York, Los Angeles, Vancouver) • Provide 24/7 on call production support • Analyze user queries and production issues and provide resolution • Support annual SWIFT Upgrade • Retrofit and update programs to conform to user change request, documentation, system implementation and maintenance • Implementation of various bank projects (eg. new interfaces, new branch rollout) China TopBridge Payment System January 2014 – Present Job Responsibilities: • Setup and maintain application Control-M EOD jobs for UAT and production • Provide 24/7 on call production support • Analyze user queries and production issues and provide resolution ASSISTANT MANAGER – Bank of the Philippine Islands (Project Management Office – Business Analyst) December 2008 – August 2010 Job Responsibilities: • Analyze program objectives & specifications • Analyze and document business requirements by extracting and getting them from business users • Anticipate requirements that are not yet needed or have not yet been considered • Organize different requirements into correlated categories to manage and communicate with technical team • Translate business requirements into technical requirements
- 2. • Safeguard the needs of business system users in the development process by verifying functionalities, accuracy and completeness • Guide project team through implementation and testing of system requirements • Assist PM with vendor billables, project budget monitoring and tracking for submission to accounting department • Assist PM in vendor selection, review vendor proposals, presentation to stakeholders and perform gap analysis SENIOR ASSOCIATE IT SPECIALIST – Bank of the Philippine Islands (Core Corporate Systems Division - Trade Finance) iMEX – Import Export System April 2005 – December 2008 Job Responsibilities: • Perform impact analysis, program development and unit testing • Perform and support SIT, UAT and Production • Provide system documentation, SIT test scripts and result • Analyze user queries and production issues and provide resolution • Prepare a periodic program status or program report for the benefit of program manager or division head • Setup and maintain application CA-7 jobs for UAT and production CUSTOMER SERVICE ASSOCIATE – International Exchange Bank Bank Teller May 2003 – April 2005 Job Responsibilities: • Regular tellering functions • Process interdepartmental accounts, bills payment collections, dollar transactions, clearing of checks, update and confirmation on bills purchased/second endorsed transactions • Custodianship and inventory of items held for safekeeping and ATM operations • Collate documents for proper transmittal EDUCATION University of Santo Tomas (1999-2003) Bachelor of Arts Major in Economics Graduated Cum Laude TRAININGS AND SEMINARS ATTENDED • Business Analysis Fundamentals • Business Requirements Management using Use Cases • Oracle DBA Advance • Object Oriented Analysis and Design with UML • Oracle DBA Basic • Officership Training Program • Structural System Analysis and Design
- 3. • CICS Overview and CICS Programming • Microfocus Net Express • VSAM Concepts • OS 390 Fundamentals • Advanced COBOL Programming • COBOL Programming Fundamentals • Program Logic Formulation • Fundamentals of Computer Systems • Signature Verification and Forgery Detection Seminar • Counterfeit Detection Seminar TECHNICAL SKILLS Microsoft Office (Word, Excel, Powerpoint, Outlook, Visio) Operating System: MVS OS/390, Z/OS, MS/DOS, Unix (AIX, Solaris, Linux), Windows Language: COBOL II, CICS, MVS/JCL Database: Oracle, DB2, VSAM, MSSQL System Software: TSO/ISPF/SDSF, IDCAMS, MVS UTILITIES, MS Office, Microfocus Net Express Scheduling Tool: Control-M Batch Run/Implementation Software: IBM Clearcase and ClearQuest PERSONAL INFORMATION Date of Birth: 24 March 1982 Place of Birth: Manila, Philippines Religion: Catholic Marital Status: Married Languages spoken: Filipino, English, Basic Chinese (Mandarin & Fookien) Able to communicate well and effectively in any levels of organization. Team player with good interpersonal skills. Meticulous, fast learner, able to multi-task and can work with minimum supervision.