Internationalisation 
of Business Schools 
What determines 
the international 
identity of the school 
Thami GHORFI 
ESCA Ecole de Management 
Casablanca – Morocco 
Eduniversal Convention 
Istanbul 2014
KEY FIGURES 
More than 20years of Expertise in Manager Training 
3000 
Alumni 
17 
Key Programmes 
And a large catalog 
of customized training 
1100 
Students 
& Participants 
200 
Professors 
& Corporate 
Lecturers 
19 
Nationalities 
On Campus 
1200 
In-house Trained 
Executives 
50 
Partner 
Companies 
62 
International 
Academic Partners 
2
How can a business school develop a strong 
international brand in a market whose DNA is 
by nature? 
What are the characteristics that build an international 
identity? 
What are the keys to success for Business Schools 
operated in medium-sized emerging countries? 
How can we exploit the School’s geographical location 
and cultural specificities of its environment ? 
How to implement domains of expertise that emanate 
3 
from the School’s very corporate mission and reinforce 
THEMES
GLOBAL HIGHER EDUCATION 
TRENDS 
4 
International student mobility 
has never been so high 
and continues to grow 
4,1 m students 
Increasing trends 
towards 
multi-country mobility : 
initially driven by cost 
and study abroad 
vs. now driven by employability 
and confidence in local systems. 
Student segments 
changing and narrowing 
Unprecedented choice 
for international students 
Top5 Study Destinations * 
US – UK – Canada 
Germany – Australia 
Top5 Emitting Countries * 
China – India – South Korea 
Germany – Japan 
*UNESCO
INTERNATIONAL STUDENT EXPECTATIONS 
Digital natives 
Socially-aware 
AND BUSINESS DEMAND 
More media aware and skeptical 
5
THE 10 ELEMENTS 
OF INTERNATIONALISATION 
6
7 
Students 
Curriculum Faculty 
THE 10 ELEMENTS 
OF 
Research 
INTERNATIONALISATION 
Partners 
Languages 
Strategy 
Governance 
Accre-ditations 
Graduates
8 
Students 
Students 
International student body : 
full international degree 
students 
incoming exchange students 
outgoing exchanges 
Diversity of nationalities.
9 
Faculty 
International faculty, 
Proportion by nationality 
Faculty with significant periods 
studying or working abroad 
Faculty involved in overseas 
faculty exchanges 
Faculty
10 
Research 
% of the school’s research aimed at 
international audiences 
Proportion of outputs delivered in 
international conferences or published 
published in international journal. 
Supporting faculty 
to get involved in international research 
research collaborations and join 
international editorial boards. 
Research
11 
International academic 
& corporate partners 
How strong is the portfolio of 
international partners ? 
How deep are 
these partnerships / alliances ? 
What are the kinds of activities 
we cooperate on ? 
Partners
12 
Accreditations & Rankings 
Quality assurance management 
Accre-ditations
13 
Curriculum 
Curriculum 
Demonstrate internationalisation
14 
Languages 
Proficiency in English ? 
How many additional languages 
languages are offered (even 
national languages) ? 
Where is set the bar for language 
language abilities? 
Languages
15 
Graduates 
Body of alumni employed 
internationally : 
working outside the country 
or employed locally in clearly 
international companies? 
Graduates
16 
Governance 
Is the commitment to 
internationalisation at a senior 
management level clear enough ? 
enough ? 
Do governance bodies include 
include international members ? 
members ? 
Is the senior management 
represented on international 
Governance boards?
17 
Strategy 
Is internationalisation explicit 
enough in the strategy? 
Are teams dedicated to 
international branding and 
international students (support 
services, teaching services, logistics, 
logistics, living facilities) ? 
Are we clear on who our 
international competitors are? 
Do we monitor and try to develop 
your international reputation? 
Strategy
Internationalisation is 
not about what a school can get. 
It is about what a school can be. 
Businesss schools need to 
start seeing 
Internationalisation as a culture 
that can become part of 
and drive every aspect 
of a school’s activities. 
18
INTERNATIONALISATION : 
FINDING THE RIGHT BALANCE 
19
THE INTERNATIONALISATION BALANCE 
Ref : Stephen Healy, INTO, Creating the asset to support university internationalisation 
Ref : ESCA Strategic Plan 
20 
Fulfilling core mission Recruitment / Revenues 
Student diversity Student volume 
Quantity Quality 
Tailored curriculum Traditional curriculum 
Teaching and learning on campus Distance learning 
Recruitment Investments on living and learning facilities 
Public sector partnerships Private sector partnerships 
Core campus Transnational expansion
A SIMULTANEOUS, MULTIFACETED 
PROCESS 
21 
A resource-demanding and transformational process 
More than international student recruitment volumes 
More than new programmes 
Investment in staff, domestic student mobility, curriculum, 
buildings, services, change management 
Beyond national marketing 
Building / rebuilding trust and credibility with all stakeholders: 
parents, students, corporate partners, institutional peer groups 
> All require simultaneous and multiple investments to 
support the creation of a new, strengthened international 
brand asset
UNPRECEDENTED CHOICE 
FOR INTERNATIONAL STUDENTS 
THE NEED FOR UNIVERSITIES TO INVEST IN AND 
PROPOSE A DIFFERENTIATED AND AUTHENTIC 
STUDENT EXPERIENCE 
> EXPERIENCE AS THE SOURCE OF 
FUTURE COMPETITIVENESS 
AND INTERNATIONAL BRAND 
POSITIONING 
22
FOCUS ON STUDENT EXPERIENCE 
23 
Objective : deliver authenticity 
and the promise to students 
The student experience : 
• Begins before arrival on campus 
• Depends on academic and non-academic factors : academic credibility can 
be ternished if living experiences, student interactions, nationality diversity, 
support services, learning facilities and accomodation proved unworthy 
• Success and a positive experience drives student satisfaction and positive 
buzz and reputation 
Business School’s Student services should be 
student-orientated and student-responsive 
because student experience builds brand 
experience
Delivering on the promise 
and meeting student 
expectations and aspirations 
has never mattered more… 
24
WHAT MAKES A GOOD STUDENT EXPERIENCE 
? 
25 
Academic credibility 
is essential but students are also looking for…
WHAT MAKES A GOOD STUDENT EXPERIENCE 
? 
26 
Learning Experience 
Geopolitics | Geoeconomics 
Understanding the Arab World 
Doing Business in Africa / North Africa 
Doing Business in a middle-sized country
WHAT MAKES A GOOD STUDENT EXPERIENCE 
? 
Multicultural Experience 
Different cultures challenged by Moroccan culture 
27 
Arab | Berber | Mediterranean | African 
Population, Heritage, Religion, Rhythm of Life, 
Cuisine
WHAT MAKES A GOOD STUDENT EXPERIENCE 
? 
28 
Friends 
& Networks
WHAT MAKES A GOOD STUDENT EXPERIENCE 
? 
29 
Preparation for an 
International 
Marketplace
WHAT MAKES A GOOD STUDENT EXPERIENCE 
? 
Services 
for Comfort 
30 
Skills for 
Life
WHAT MAKES A GOOD STUDENT EXPERIENCE 
? 
31 
Academic credibility 
is essential but students are also looking for… 
Learning Experience 
Geopolitics | Geoeconomics 
Understanding the Arab World 
Doing Business in Africa / North Africa 
Doing Business in a middle-sized country 
Multicultural Experience 
Different cultures challenged by Moroccan culture 
Arab | Berber | Mediterranean | African 
Population, Heritage, Religion, Rhythm of Life, 
Cuisine 
Friends 
& Networks 
Preparation for an 
International 
Marketplace 
Skills for 
Life 
Having expectations exceeded makes an international experience remarkable 
and something to positively talk about. 
Services 
for Comfort
Business of Branding 2012 - Why does your business school brand matter? 
A study by CarringtonCrisp for EFMD (July 2014)
CONCLUSION 
33
CONCLUSION 
34 
Internationalisation is a strategic and mission imperative 
for Business Schools 
Increasingly competitive environment 
International student volumes in growth 
Delivering a premium promise 
to international students has become crucial 
Maintaining balance between control and authenticity
THANK 
YOU 
MORE + 
ABOUT ESCA EM 
Web esca.ma 
Twitter @ESCA_EM 
Facebook ESCA Ecole de 
Management 
Linkedin ESCA Ecole de Management 
WebTV esca.ma/webtv 
35

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Internationalization of Business Schools - What determines the international brand identity of the school?

  • 1. Internationalisation of Business Schools What determines the international identity of the school Thami GHORFI ESCA Ecole de Management Casablanca – Morocco Eduniversal Convention Istanbul 2014
  • 2. KEY FIGURES More than 20years of Expertise in Manager Training 3000 Alumni 17 Key Programmes And a large catalog of customized training 1100 Students & Participants 200 Professors & Corporate Lecturers 19 Nationalities On Campus 1200 In-house Trained Executives 50 Partner Companies 62 International Academic Partners 2
  • 3. How can a business school develop a strong international brand in a market whose DNA is by nature? What are the characteristics that build an international identity? What are the keys to success for Business Schools operated in medium-sized emerging countries? How can we exploit the School’s geographical location and cultural specificities of its environment ? How to implement domains of expertise that emanate 3 from the School’s very corporate mission and reinforce THEMES
  • 4. GLOBAL HIGHER EDUCATION TRENDS 4 International student mobility has never been so high and continues to grow 4,1 m students Increasing trends towards multi-country mobility : initially driven by cost and study abroad vs. now driven by employability and confidence in local systems. Student segments changing and narrowing Unprecedented choice for international students Top5 Study Destinations * US – UK – Canada Germany – Australia Top5 Emitting Countries * China – India – South Korea Germany – Japan *UNESCO
  • 5. INTERNATIONAL STUDENT EXPECTATIONS Digital natives Socially-aware AND BUSINESS DEMAND More media aware and skeptical 5
  • 6. THE 10 ELEMENTS OF INTERNATIONALISATION 6
  • 7. 7 Students Curriculum Faculty THE 10 ELEMENTS OF Research INTERNATIONALISATION Partners Languages Strategy Governance Accre-ditations Graduates
  • 8. 8 Students Students International student body : full international degree students incoming exchange students outgoing exchanges Diversity of nationalities.
  • 9. 9 Faculty International faculty, Proportion by nationality Faculty with significant periods studying or working abroad Faculty involved in overseas faculty exchanges Faculty
  • 10. 10 Research % of the school’s research aimed at international audiences Proportion of outputs delivered in international conferences or published published in international journal. Supporting faculty to get involved in international research research collaborations and join international editorial boards. Research
  • 11. 11 International academic & corporate partners How strong is the portfolio of international partners ? How deep are these partnerships / alliances ? What are the kinds of activities we cooperate on ? Partners
  • 12. 12 Accreditations & Rankings Quality assurance management Accre-ditations
  • 13. 13 Curriculum Curriculum Demonstrate internationalisation
  • 14. 14 Languages Proficiency in English ? How many additional languages languages are offered (even national languages) ? Where is set the bar for language language abilities? Languages
  • 15. 15 Graduates Body of alumni employed internationally : working outside the country or employed locally in clearly international companies? Graduates
  • 16. 16 Governance Is the commitment to internationalisation at a senior management level clear enough ? enough ? Do governance bodies include include international members ? members ? Is the senior management represented on international Governance boards?
  • 17. 17 Strategy Is internationalisation explicit enough in the strategy? Are teams dedicated to international branding and international students (support services, teaching services, logistics, logistics, living facilities) ? Are we clear on who our international competitors are? Do we monitor and try to develop your international reputation? Strategy
  • 18. Internationalisation is not about what a school can get. It is about what a school can be. Businesss schools need to start seeing Internationalisation as a culture that can become part of and drive every aspect of a school’s activities. 18
  • 19. INTERNATIONALISATION : FINDING THE RIGHT BALANCE 19
  • 20. THE INTERNATIONALISATION BALANCE Ref : Stephen Healy, INTO, Creating the asset to support university internationalisation Ref : ESCA Strategic Plan 20 Fulfilling core mission Recruitment / Revenues Student diversity Student volume Quantity Quality Tailored curriculum Traditional curriculum Teaching and learning on campus Distance learning Recruitment Investments on living and learning facilities Public sector partnerships Private sector partnerships Core campus Transnational expansion
  • 21. A SIMULTANEOUS, MULTIFACETED PROCESS 21 A resource-demanding and transformational process More than international student recruitment volumes More than new programmes Investment in staff, domestic student mobility, curriculum, buildings, services, change management Beyond national marketing Building / rebuilding trust and credibility with all stakeholders: parents, students, corporate partners, institutional peer groups > All require simultaneous and multiple investments to support the creation of a new, strengthened international brand asset
  • 22. UNPRECEDENTED CHOICE FOR INTERNATIONAL STUDENTS THE NEED FOR UNIVERSITIES TO INVEST IN AND PROPOSE A DIFFERENTIATED AND AUTHENTIC STUDENT EXPERIENCE > EXPERIENCE AS THE SOURCE OF FUTURE COMPETITIVENESS AND INTERNATIONAL BRAND POSITIONING 22
  • 23. FOCUS ON STUDENT EXPERIENCE 23 Objective : deliver authenticity and the promise to students The student experience : • Begins before arrival on campus • Depends on academic and non-academic factors : academic credibility can be ternished if living experiences, student interactions, nationality diversity, support services, learning facilities and accomodation proved unworthy • Success and a positive experience drives student satisfaction and positive buzz and reputation Business School’s Student services should be student-orientated and student-responsive because student experience builds brand experience
  • 24. Delivering on the promise and meeting student expectations and aspirations has never mattered more… 24
  • 25. WHAT MAKES A GOOD STUDENT EXPERIENCE ? 25 Academic credibility is essential but students are also looking for…
  • 26. WHAT MAKES A GOOD STUDENT EXPERIENCE ? 26 Learning Experience Geopolitics | Geoeconomics Understanding the Arab World Doing Business in Africa / North Africa Doing Business in a middle-sized country
  • 27. WHAT MAKES A GOOD STUDENT EXPERIENCE ? Multicultural Experience Different cultures challenged by Moroccan culture 27 Arab | Berber | Mediterranean | African Population, Heritage, Religion, Rhythm of Life, Cuisine
  • 28. WHAT MAKES A GOOD STUDENT EXPERIENCE ? 28 Friends & Networks
  • 29. WHAT MAKES A GOOD STUDENT EXPERIENCE ? 29 Preparation for an International Marketplace
  • 30. WHAT MAKES A GOOD STUDENT EXPERIENCE ? Services for Comfort 30 Skills for Life
  • 31. WHAT MAKES A GOOD STUDENT EXPERIENCE ? 31 Academic credibility is essential but students are also looking for… Learning Experience Geopolitics | Geoeconomics Understanding the Arab World Doing Business in Africa / North Africa Doing Business in a middle-sized country Multicultural Experience Different cultures challenged by Moroccan culture Arab | Berber | Mediterranean | African Population, Heritage, Religion, Rhythm of Life, Cuisine Friends & Networks Preparation for an International Marketplace Skills for Life Having expectations exceeded makes an international experience remarkable and something to positively talk about. Services for Comfort
  • 32. Business of Branding 2012 - Why does your business school brand matter? A study by CarringtonCrisp for EFMD (July 2014)
  • 34. CONCLUSION 34 Internationalisation is a strategic and mission imperative for Business Schools Increasingly competitive environment International student volumes in growth Delivering a premium promise to international students has become crucial Maintaining balance between control and authenticity
  • 35. THANK YOU MORE + ABOUT ESCA EM Web esca.ma Twitter @ESCA_EM Facebook ESCA Ecole de Management Linkedin ESCA Ecole de Management WebTV esca.ma/webtv 35

Editor's Notes

  • #26: What makes a dissatisfying student experience : - Engagement with domestic students - Diversity of international student mix - Personal internet access and other services to support individuals - Feeling of enhanced employability - Welcome and integration - Unresponsiveness of business school prior to coming to the business school.
  • #27: What makes a dissatisfying student experience : - Engagement with domestic students - Diversity of international student mix - Personal internet access and other services to support individuals - Feeling of enhanced employability - Welcome and integration - Unresponsiveness of business school prior to coming to the business school.
  • #28: What makes a dissatisfying student experience : - Engagement with domestic students - Diversity of international student mix - Personal internet access and other services to support individuals - Feeling of enhanced employability - Welcome and integration - Unresponsiveness of business school prior to coming to the business school.
  • #29: What makes a dissatisfying student experience : - Engagement with domestic students - Diversity of international student mix - Personal internet access and other services to support individuals - Feeling of enhanced employability - Welcome and integration - Unresponsiveness of business school prior to coming to the business school.
  • #30: What makes a dissatisfying student experience : - Engagement with domestic students - Diversity of international student mix - Personal internet access and other services to support individuals - Feeling of enhanced employability - Welcome and integration - Unresponsiveness of business school prior to coming to the business school.
  • #31: What makes a dissatisfying student experience : - Engagement with domestic students - Diversity of international student mix - Personal internet access and other services to support individuals - Feeling of enhanced employability - Welcome and integration - Unresponsiveness of business school prior to coming to the business school.
  • #32: What makes a dissatisfying student experience : - Engagement with domestic students - Diversity of international student mix - Personal internet access and other services to support individuals - Feeling of enhanced employability - Welcome and integration - Unresponsiveness of business school prior to coming to the business school.