Internship experience
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Pankaj Kumar did an internship at IFMR Capital, a micro-financial firm, where he was assigned to the Risk Analytics department. His main project was to collect risk factors to estimate defaults. He analyzed customer data using data mining software and found relationships between demographics and default rates. He also traveled extensively to collect competitor data from agents. Despite a reprimand, his presentations impressed management and he received the "best project award". He learned that work performance is most important for career opportunities.
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Internship experience
- 1. “Confused about career what to do next Better do an internship and decide right now” Hi guys, By listening to those words from my senior, I finally decided to do an internship in my third year when I was still confused what and why to choose any particular career. Luckily I was chosen for an internship at a good financial firm through campus recruitment. I interned with IFMR Capital (Micro-Financial Firm) during my summer. I was allotted to the Risk Analytics department. This department did not recruit management students as the other departments did. So, in comparison to the other interns I got a mentor who was the senior vice-president of the department rather than an executive with 2-3 years of experience. By the look of it, it seemedgreat but it also brought with it a fair share of challenges and expectations. I was allotted two projects by my mentor. My second project was to make an online platform/business platform from where any kind of information can be downloaded by investor relations team and can work as a good decision making tool. My main project was to collect various risk factors which can be usedto estimate the defaults. This is a relatively new department and IFMR wants to capitalise on the favourable factors gathering in the economy to optimize their processes and quantify their risk across various dimension. For this there is a need of a perfect system which would exhibit high levels of efficiency and flexibility. Any project could be taken as a project that would not be decisive for the company or you could really turn this into one. I feelevery project title might not seemas a great one at sight but there is always the chance to make it happening. The secret to it is that any information has to be presented in a special way to create the impact. And one phrase that will hold reverence for me throughout my life is “to do things differently”. I literally spent hours at work just thinking of different ways and means in which I could increase the scope of my project. My mentor cited ‘duplication’ and ‘laziness’ as a major reason for the inefficiency in the work process from application to disbursement. I had to chalk out the processes that the investor relations team of the company undertook for their business and strategise the working of tool according to the application. I knew that I would have to first understand the internal processes clearly to later move onto data collection and comparison. It was most certain thing was that there would be a delay in document collection which eventually made risk analytics team verify the same documents again. But in the pursuit of doing things differently and after noticing that there had been a high range of factors using article of newspapers and noticing trend patterns in the past six months, I analysed the data and executed 3 models of data mining on the data with the help of a software called clementine to get a startling relation between the customer demographics and the reason why there are cases for defaults in some areas. If re-occurence of such demographics among prospective customers would happen and the company would take proactive action. After 2 weeks in the office it was now time to move out and meet agents and employees for my data collection of the competitors. This would mean that I would be the only intern who would have to wander around in the glaring sun for my project for almost a month.
- 2. The problem with this was that its always difficult to prove your diligence and sincerity in your personal absence. But I decided to prefer my project objectives over all the sensitivity. I framed parameters on the basis of which I would collect data and also compare the corporates. The basic problem here was that this industry primarily ran on the company-agent relations because it were eventually the agents and tie-ups which brought business to the companies. To solely rely on their information would also be misguiding as their was high chance of bias since it was so strongly guided by interpersonal relations. To beat this I made up my mind to meet as many agents and employees as possible to negate the bias. Now these agents were pretty busy humans and to ask for their time was indeed a crime. So, I had to travel in many cases with these agents to whichever place they went and extract information on the journey. These journeys made me wander most of the suburban railway system in Chennai. Along with the main project I also took up to project for Investor relations team where I had to prepare a platform with full company perspective and also formulate a simple MIS for risk team to get meaningful information from the data. For the latter I developed a business platform where investor relation team could visualize the data easily and can be used as a decision making tool for them. In the mean time I got reprimanded for an accident at the guest house and inappropriate behaviour in the company resort related to drinking on day 51. I was totally sure that I would not get any offer from this company whatsoever. But I did not want to cause a bad image for the college and also in the process hinder the chances of my college mates, so I decided to give by best in what I was good at – presentation. On day 56 I had my project presentation which went very well. On day 58 I had my final project presentation where I showed my findings to the top management, prepared a perceptual map for Risk team in contrast to the competitors according to my findings and also gave some strategic solutions as to develop a process communication systemfor the applicants to know their status during the process and also look for more agent engagement alternatives to build the interpersonal relations. I was finally applauded by the CEO of my department for the presentation. Day 59 had come by and I still did not have the faintest of a clue of what was in store for me. I got the ‘best project award’ on that day by the group HR. And finally on the last day I was one of the five interns who was called for a meeting with the chairman. This was the happiest moment of the two months and I really had to wait till the last day, go through all the ‘highs’ and ‘lows’ to get what I was praying for throughout. One thing to learn is that over and above all the tips you may receive to build networks and develop cordial relations with co-employees, the deal still rests on the fact that are you delivering with respect to your project objectives. The objective of performance should and must supersede all other anxilliary objectives that you may be aware of during your MBA life. To add to that summer internships are defined to be opportunities where a management student gets to practically apply his/her theoretical learning. But this definition should not merely remain as some wise words because the value that one adds to one’s simple work from one’s immense knowledge gathered over the years can really bear fruits if tried sincerely. I did not expect to have such an amazing and interesting time during my internship but IFMR has really given me the most memorable moments to cherish and learn – and for that fact – a lot to ‘learn’. Thank you IFMR Capital :) – Pankaj Kumar