ISV Tech Talk: Usage Metrics (October 15, 2014)
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The document discusses Salesforce Usage Metrics, which provides insights into how customers use an ISV's managed package. It collects data on Visualforce page hits and Custom Object counts daily and delivers it to the ISV. The ISV sets up an Environment Hub to connect their packaging and reporting orgs to collect and access the usage metrics data. The document demonstrates the usage metrics data and encourages ISVs to enable the feature, set up their orgs correctly, and use the feature to improve customer retention and their application.
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ISV Tech Talk: Usage Metrics (October 15, 2014)
- 1. ISV Tech Talk: Usage Metrics Valerie Lim Associate ISV Technical Evangelist @ValerieSFDC
- 2. Safe Harbor Safe harbor statement under the Private Securities Litigation Reform Act of 1995: This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of product or service availability, subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services. The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our service, new products and services, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, the outcome of any litigation, risks associated with completed and any possible mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is included in our annual report on Form 10-K for the most recent fiscal year and in our quarterly report on Form 10-Q for the most recent fiscal quarter. These documents and others containing important disclosures are available on the SEC Filings section of the Investor Information section of our Web site. Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.
- 3. Agenda • What is Usage Metrics? • How to get, set up, and use it • Demo • Action Items • Resources • Feedback
- 4. Usage Metrics – What is it? Valuable insight into the success of your business • Benefits: – Retain your customers – Deprecate old components – Improve and enhance your application • Pilot in Spring ‘14, GA in Summer ’14 • Permissions enabled in your packaging and reporting orgs • Collects subscriber usage data of your managed package(s) • Data is collected and delivered on a nightly basis • Visualforce page hits and Custom Object counts only
- 5. Packaging Org vs Reporting Org What are the differences? • Packaging Org – DE Org – Member of Environment Hub – Where you build and package your app – Collects usage metrics • Reporting Org – Member of Environment Hub – Commonly set up as your Business Org (highly recommended) – Reads usage metrics Packaging Org Reporting Org Environment Hub Usage Metrics Data Customer Org 1 Customer Org 2 Customer Org N Customer Org …
- 6. Inside the Usage Metrics Data • Collected daily • Data included – Daily info data – Subscriber data • Two types of components in a managed package – Custom Objects – Visualforce Pages • No data is collected on packages installed in sandbox organizations or on Managed-Beta packages • API Access only
- 7. MetricsDataFile Object • MetricsStartDate • MetricsEndDate • NamespacePrefix • MetricsType • … • MetricsDataFile – Raw base64 data • Encoded example: IjAwRHh4MDAwMDAwMWdiayIsIm9yZzEiLCJFbnRlcnByaXNlIEVkaXRpb24iLCJUUklBTCIsIjEuMCIsIi9hcGV4L2dtMTJfX2YxIiwiMSIsIjE iLCI2Ni4wIg0KIjAwRHh4MDAwMDAwMWdiayIsIm9yZzEiLCJFbnRlcnByaXNlIEVkaXRpb24iLCJUUklBTCIsIjEuMCIsIi9hcGV4L2dtMTJfX 2YyIiwiMTAiLCI2NSIsIjEyOC4wIg0KIjAwRHh4MDAwMDAwMmpkaCIsIm9yZzUiLCJFbnRlcnByaXNlIEVkaXRpb24iLCJUUklBTCIsIjEuM CIsIi9hcGV4L2dtMTJfX2YxIiwiMyIsIjEyIiwiNzkuMCI= • Decoded example: "00Dxx0000001gbk","org1","Enterprise Edition","TRIAL","1.0","/apex/gm12__f1","1","1","66.0" "00Dxx0000001gbk","org1","Enterprise Edition","TRIAL","1.0","/apex/gm12__f2","10","65","128.0" "00Dxx0000002jdh","org5","Enterprise Edition","TRIAL","1.0","/apex/gm12__f1","3","12","79.0"
- 8. Demo
- 9. Action Items and Next Steps • Set up Environment Hub – Connect your Packaging (DE) org – If separate, connect your Reporting org (Business org) • Log a case via Partner Portal to get enabled • Install the Visualization app from AppExchange (Salesforce Labs) • Address any issues by logging a case through Partner Portal
- 10. Resources • Release Notes - http://docs.releasenotes.salesforce.com/he-il/summer14/release-notes/ rn_forcecom_isvforce_usage_metrics.htm • Blog Post - https://developer.salesforce.com/blogs/isv/2014/04/get-better-visibility-business-announcing- usage-metrics-pilot-feature.html • ISVForce Guide - https://developer.salesforce.com/docs/atlas.en-us.192.0.packagingGuide.meta/ packagingGuide/usage_metrics_intro.htm • Salesforce Labs app on AppExchange - https://appexchange.salesforce.com/listingDetail?listingId=a0N3000000B5FMvEAN • Workbench - https://workbench.developerforce.com/
- 11. Q&A