Jcn12 landis gyr
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Valtteri Virtanen of Landis+Gyr Oy presented on their use of Atlassian's Jira and Confluence products. Landis+Gyr is an energy metering solutions provider that was undergoing business changes including outsourcing meter reading, requiring improved documentation and project management. They implemented Confluence as an internal wiki and later as a public service portal for customers. Jira is integrated and used for tasks and issues. The presentation covered why they selected these products, how they configured and used Confluence and Jira, and experiences realizing improvements but still having opportunities.
Jcn12 landis gyr
- 1. Landis+Gyr Oy: Utilizing Atlassian products Valtteri Virtanen Jira and Confluence Nordic Conference 2012 25.10.2012 Finlandia hall, Helsinki Oct-12 1 - Landis+Gyr - Insert name of presentation and author at Insert ribbon (Header&Footer)
- 2. Presentation outline + Landis+Gyr Oy + Business in change + Why we choose Confluence + Why we need it + How we run Confluence + What is in Confluence + JIRA Oct-12 2 - Landis+Gyr - Insert name of presentation and author at Insert ribbon (Header&Footer)
- 3. Landis+Gyr Oy + Landis+Gyr is the global industry leader in total metering solutions for electricity, gas, heat/cold and water for energy measurement solutions for utilies + 5139 employees world wide, about 150 in Finland + Part of Toshiba since 2011 + Valtteri Virtanen – Originally from R&D – Customer management proceses Oct-12 3 - Landis+Gyr - Insert name of presentation and author at Insert ribbon (Header&Footer)
- 4. Business in change + Meter reading services – Meter Reading Services started 2003 + Legistlation in 2009 – All electricity meters should be read remotely at the end of 2013 – Monthly billing based on real consumption + Most of electricity companies have oursourced the meter reading process – Close to 600,000 electricity, district heat, water and gas meters read daily Oct-12 4 - Landis+Gyr - Insert name of presentation and author at Insert ribbon (Header&Footer)
- 5. Confluence – Why? + Wiki based + Easy to transfer XML formated data to other systems + Internal instance installed first – Good feedback and a lot of content + Service Portal – Customers – Partners • It-hosting • GPRS network services • Field work/installation companies – Life-cycle management • Contracts up-to 18 years Oct-12 5 - Landis+Gyr - Insert name of presentation and author at Insert ribbon (Header&Footer)
- 6. Confluence (Service Portal) – How? + Our own servers hosted by IT-hosting partner – Reliability – Security • Customer requirements – Backups • Unified backup processes • DRP/BCP – Service platform instance maintenance oursourced to Ambientia – Internal Confluence is maintained by L+G IT-department Oct-12 6 - Landis+Gyr - Insert name of presentation and author at Insert ribbon (Header&Footer)
- 7. Confluence (Service Portal) – How? + Integrated JIRA features – One interface towards customer – Service requests directly from Confluence + Automated reports from Bi-Publisher via WebDab plugin + Crowd – Users/managers/internal staff Oct-12 7 - Landis+Gyr - Insert name of presentation and author at Insert ribbon (Header&Footer)
- 8. Confluence (Service Portal) – What? + Layout simple and user friendly + Space – Main page • Blog • Contact information • Documents and reports • Project portals • Service Requests Oct-12 8 - Landis+Gyr - Insert name of presentation and author at Insert ribbon (Header&Footer)
- 9. JIRA (Task management portal) + Hidden behind Confluence + Development tasks + Fault reports + Meeting action points Oct-12 9 - Landis+Gyr - Insert name of presentation and author at Insert ribbon (Header&Footer)
- 10. Experiences from Atlassian products + Improvements – Documentation – Silent knowledge – Project and task management + Still to improve – Customer input Oct-12 10 - Landis+Gyr - Insert name of presentation and author at Insert ribbon (Header&Footer)
- 11. Thank you Oct-12 11 - Landis+Gyr - Insert name of presentation and author at Insert ribbon (Header&Footer)