jon res-1-1
- 1. JONATHAN SWIFT 10176 PARKMEADOW DR | Lone Tree CO 80124 (720) 933-8229 | [email protected] SUMMARY OF QUALIFICATIONS Experience in: Daily Business Operations and Administration Team Training and Management Departmental Management Customer Service and Ongoing Support Quality Controls and Assurance Issue Resolution Record keeping and Reporting Budgeting and Finances Special Projects General Maintenance CURRENT AND RECENT EXPERIENCE Correctional Officer, Wyoming State Penn Administrative Assistant, Property Tax Advisors (Aurora, Co) 1/5/2015 – 7/1/2015 (Temp job) Assist in office by handling various administrative tasks Customer Service Trainer, Creative Treatment Options (Denver, Co) 11/2014 - Present Train employees on proper customer service techniques and behaviors Front Office Manager, Homewood Suites by Hilton (Lakewood, CO) Transferred from Hampton Inn 2/2013 – 9/2014 Hired, trained, and supervised the staff. Mentored team members on best practices for sales and service. Developed schedules for multiple shifts. Held daily meetings to provide the team with updates and information. Assisted with Human Resource functions such as employee orientation, payroll, performance reviews, and annual raises. Led the hotel to achieve the #1 ranking on Trip Advisor and become an award-winning hotel by JD Power. Planned, coordinated, and managed teams and operations for the front desk and the hotel restaurant to ensure outstanding customer service. Worked directly with customers to assist with arrivals, hotel services, and departures. Regularly reviewed and negotiated contracts with vendors to obtain quality goods at competitive prices. Obtained a liquor license to purchase alcohol for the restaurant. Assistant General Manager, Hampton Inn by Hilton (Lakewood, CO) Transferred to Homewood Suites 9/2011 – 2/2013 Supported the General Manager in all areas of operations, from team training and management to daily business operations and finances. Managed front office teams of up to 25 employees and all front office activities. Served as a primary point of contact for questions and issues. Prepared daily reports as well as reports on taxes and budgets. Assisted in the development and continual monitoring of the budget to maximize revenue while minimizing expenses. Participated in sales meetings to discuss sales strategies that improve occupancy levels and revenue. Regularly reviewed inventory levels and ordered supplies as needed. Department Manager, Holiday Inn (Lakewood, CO)
- 2. 3/2008 – 9/2011 Oversaw all aspects of sales, service, and business operations for the Executive Lounge. Built solid working relationships with customers to encourage loyalty and repeat business. Managed the entire service cycle, from initial ordering of meals to food prep, quality checks, and delivery. EDUCATION Associate of Arts Degree in Business Administration/Management | Arapahoe Community College | 2012 TECHNICAL SKILL SET Microsoft Windows and Microsoft Office including Word and PowerPoint