Socially Helpful: How to Inject Value into Your Online Strategy
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The document focuses on enhancing online strategies through socially helpful practices, emphasizing the evolution of customer service towards a more consumer-centric approach. It highlights the benefits of social listening, providing valuable information, and the use of helpful apps to engage with consumers effectively. Additional resources and links for tools and strategies to improve brand presence and customer interaction are also provided.
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Socially Helpful: How to Inject Value into Your Online Strategy
- 1. Socially Helpful: How to Inject Value into Your Online Strategy Ansley Sudderth Social Media Training & Communications Coordinator
- 2. Join the conversation! Use #RESocialChat for the chance to win $20!
- 3. • Find the Need • Evolution of Customer Service • Social Listening • Fill the Void • Helpful Apps • Valuable Links • Q&A Agenda
- 7. The Evolution of Customer Service Then Now
- 8. The Evolution of Customer Service
- 9. Customer Service and Social
- 10. Customer Service and Social
- 11. Lend a Listening Ear Go to the places your consumers are talking. More than likely, YOU have come up in conversation.
- 12. Lend a Listening Ear
- 14. Offer More Value, Get More Business “Offer a solution, share information, provide support, THEN ask for business.” -Gary Vaynerchuk
- 15. Fill the Void
- 17. Use HelpfulApps to Conduct Business
- 18. Establish Yourself as the Local Expert
- 19. Use HelpfulApps to Conduct Business
- 20. Use HelpfulApps to Conduct Business
- 21. Use HelpfulApps to Make Life Easy
- 22. Use HelpfulApps to Make Life Easy
- 23. Use HelpfulApps to Make Life Easy
- 24. Use HelpfulApps to Make Life Easy
- 25. Bring the Tour toThem
- 26. Bring the Tour toThem
- 29. Valuable Links • “Tweet Tour” of The Guilford Community in Baltimore, MD • http://blog.bozzuto.com/maryland/baltimore/the-halstead-at- guilford/come-us-tweet-tour-guilford-apartments-baltimore-md • Lockitron • https://lockitron.com/ • Range and Twine • http://www.supermechanical.com/ • Nest • https://nest.com/ • Become a Better Brand • http://yoursolutions.forrent.com/property-managers- owners/go-extra-mile-become-better-business
- 30. Q&A
Editor's Notes
- #26: We’ve talked about using Twitter to promote listings both in the multifamily space and on the real estate side. If you recall, Coldwell Banker agent- David Greenlees hosted his first tweetup at one of his properties instead of a traditional Open House. By tweeting about the event in advance to his local Twitter community, he got more than double the number of attendees than he usually gets at his Open House events. Greenlees encouraged attendees to upload photos of the home to Twitter; he noticed a dramatic increase in pageviews to his listing of this property as as result. “Not only did the attendees post photos and info on the event, many of their friends on social networking websites re-tweeted and reposted the photos, giving the event a longer life past the time of the actual event,” said Greenlees. A tweetup is not much different, nor is it any more difficult to set up than a traditional Open House. Yet the audience that attends a tweetup is probably more likely to talk about the event, and share the details with their online networks than a traditional Open House audience. If this approach worked for David Greenlees, it may work for you too. Reach out to David on Twitter at @Davidwrg.
- #27: Bozzuto also left no detail out during a tweet tour of one of their newer properties, The Guilford. This a great approach to work around the prospect who says they don’t have time to check out a property. Now, they can feel as though they’ve walked through every room and seen every aspect all from their smart device.